Premium Family not working in app

[Noprofile1]

I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he has been added to the Premium Family plan. He can access Premium via the Web browser, but he wants to access Premium in the app. 

We have removed the app from his iPhone and re-installed it. We have turned off/on his phone, but nothing works. 
How can he access Premium Family in his app.

Thank you. 

[Dian]

Hey @Noprofile1,

Thanks for posting in the Community.

It seems your husband may be logged in on the wrong account. Could you relay to him to log out and log back in again with the email address you've sent the invite to?

Here is a handy guide on how to find out if he has more than one account. 

Let us know how that went,

Cheers!

[ben_1359]

I’m having the same issue, so annoying

[OscarDC]

Hey @ben_1359,

Welcome to the Community and thank you for joining the conversation.

Usually, this type of issue happens when one of the users of the plan logs in to a different account by mistake. If you were invited, but the Premium features are not activated on your device, we'd recommend logging out and back in following the steps in this article.

If the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest to you or the user with this issue trying out these other methods to see if the issue persists.

In case that the account doesn't show the Premium subscription after this, as we cannot access users' accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further.

Hope this helps. If anything else comes up, the Community will be here for you.