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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
My Question or Issue Hi, My son just turned 12 and music is becoming more important. I have a subscription at Spotify andinstead of buying him his own subscription I am wondering what is the best for us 2? He lives with me one week and his father the...
I had to renew my family plan and send out new links to my husband and kids. Now my husband can't log in. Every time he tried it will log into my daughter's accountPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Opera...
PlanSpotify FamilyMy Question or IssueHow can I add a new member? I'm owner and "Subscription-Manager".There are 3 slots available and can't add another member.Where is the Link? See my attachment!BTW:I have been a Spotify user for 10 years.... I hav...
This affects at least Android phone and PC Web Browsers. A person in a country where the age restriction is 13 years is unable to create an account until they are 13 years and one day.If I were to guess what the problem was I would suggest that whoev...
Hi! my daughters and I all had a premium account linked to my husbands original spotify, but he has left the family and doesn’t want to share any data stuff. Is there a way for me so sign up for premium and invite my daughters into the new account wi...
elimine a un miembro del plan familiar por error y ahora no puede acceder al mismo plan, llevamos años siendo del mismo plan, le envió la invitación y no deja de ninguna forma. Que se puede hacer
PlanFamily PremiumCountryItalyDeviceSamsung s21Operating SystemAndroid My Question or IssueWhy do I get ads, my subscription was bpoked successfully
I have a Family plan and in order to invite family, you must add an address. I put in multiple addresses and still nothing. It's 2019 and Spotify still has no Customer service line. If anyone knows what to do to fix this it will be very appreciated a...
Hello, I have a premium family plan and had invited my daughter to join it. She tries to enter our address, the same address as me, but spotify is telling her she is based in a different country... i've tried so many times, i'm stuck and she can't us...
Please state that an invitation to a DUO plan must be opened and initiated through email. It doesn't work in Messenger and only takes you to your Spotify App, skipping the address verification step and not allowing you to complete joining the plan. V...
Why do you have to wait for your monthly payment for a second user to able to listen to Spotify if you've accepted confirmation email? Shouldn't you be able to listen straight away?
PlanFamily CountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 7 yr old. I downloaded kids Spotify but I don’t want her to listen to anything except ...
I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he has been added to the Premium Family plan. He can acce...
PlanFamily PremiumCountryGermanyDeviceSamsung S8Operating SystemAndroid Version 9 My Question or IssueI recently switched from regular Premium to a Premium Family account and since the change, all my downloaded playlists refuse to play offline. They ...
PlanDuo PremiumCountryUnited StatesDeviceSamsung Operating System(Galaxy S10+) My Question or IssueRecently, my mother had me add her to my account so she could listen to her music on vacation. I upgraded to Premium Duo so we won't keep fighting over...
PlanPremiumCountryUKDevice(iPhone 8Operating System(iOS 10 Hi. One of my family members on my family plan has received an email from Spotify advising that their email address has been changed to a very dodgy looking foreign address. It looks genuine....
PlanPremium FamilyCountryGermanyDeviceAllOperating SystemAll My Question or IssueI have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 days ago), nevertheless all our accounts are set to "Spotify Free". Please help ...
PlanPremiumCountrySpainDeviceXiaomi poco x3Operating SystemAndroid My Question or IssueSice she joined the family plan shes been unable to reproduce downloaded music withtout a connection to the internet, the app shows the error message No internet c...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter has changed phones (due to her old one being damaged) and cannot remember her log...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a premium individual account holder (not through another plan) and would like to upgrade...