Premium family account - listen on a device (iphone)

[savsontheshore]

I have just discovered I can listen to audiobooks and started to listen to a book on my Spotify app on my PC. 

I have a family premium account. 

If I look on my phone I can see the audiobook listed in my library but there is a lock symbol which stops me listening to it on my iphone. 

Device

Iphone 12 

iOS 15.5.1 

Any ideas ? 

[savsontheshore]

Sorry ios 17.5.1

[Maxim]

Hey @savsontheshore,

Thanks for reaching out.

Can you please go into the Spotify iOS app > Settings > Log out and then log back in? 🙂

Make sure to log into the same account as on desktop, since only plan managers (the creator of a Duo/Family plan) can access Audiobooks included in Premium.

Let me know how it goes!

[savsontheshore]

I logged out on my phone. Logged back in and used the email sent to validate. Both PC and mobile are the same accounts. 

Unfortunately I still have the paddlock symbol on my audiobook on my mobile. Interestingly when listening on my pc and then open Spotify on my mobile it recognises this and asks if I want to transfer the audio to my mobile but still has the paddlock symbol and locked. 

[Dessi · Accepted solution]

Hey @savsontheshore,

Thanks for the cooperation!

It's worth giving a clean reinstall of the app on your phone a shot. You mentioned you get a prompt asking if you want to transfer the audio to the phone - if you do that, does the playback continue or is then when you see the padlock symbol?

Another thing you can try is removing all third-party apps from here by clicking on REMOVE ACCESS and try playing the audiobook afterwards before relinking the apps to your account again.

Let us know how it goes.

[savsontheshore]

If I listen to anything else I can transfer from phone to PC and back. It only appears to be audiobooks I can't listen on my phone. 

[OscarDC]

Hey @savsontheshore,

Thank you for keeping in contact.

Even if the issue seems to be happening with audiobooks only, would you mind confirming if you've performed the troubleshooting processes previously mentioned by @Dessi on your phone?

Also, could you check if this happens with all audiobooks you tried or just with a specific one?

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout. 

[savsontheshore · Accepted solution]

Thank You @Dessi the complete reinstall appears to have fixed the issue. I was hesitant to do that but it worked and remembered by Id, settings etc. 

[BlancaSala123]

Plan

Family Premium

Country

UK

Device

(iPhone 13)

Operating System

(Mac)

My Question or Issue

I can not play Audiobooks from my iPhone, only from my computer. If I want to listen on my iPhone the computer has to be on and playing the track. The only reason why I joined the Family Premium was to be able to listen from the iPhone 

Any ideas? 

[robigouk]

Hi BlancaSala123,

are the audiobooks in Spotify's Catalogue - can you search for them on your iPhone Spotify App when your computer isn't on (as in you can at least see them?).

[Geebs001]

Plan

Premium

Country

Device

Operating System

I have a Premium Individual account which runs successfully on my iPhone and iPad. I’ve just installed Spotify on an old iPhone for use on an upcoming hospital stay when I don’t want to take either main device with me. The free audiobook allowance isn’t active on this old phone, even though Settings clearly shows it’s a Premium account. All my downloaded Books show as locked even tho I can access them on the other devices. Any advice please?