Premium family verification

[Valbee]

I pay for spotify family premium, and have a second account i share with my boyfriend who lives with me. I was asked to verify my account or that I would get moved back to Spotify free, however I dont check my email that often enough to have known this on time. It says to join back I have to verify my account  but when I click on the link it tries to get me to purchase another spotify family premium. 

[Walkerg]

hi you need to email spotify directly to ask them to sort out your account properly. it is a problem with the account sync. it happened to me as well, i just emailed spotify and they sorted out the payment details etc 

hope this helps