Problems with family plan

[Rodrigo2010]

I have a problem with a verification from a person in my family that tells you that your account can not be verified, we live in the same house. I think that when asked for verification of the account a little change the address but because we put the exact because it is written different in Guatemala than in the United States, I need a quick response from you because it is an annoying problem. Re activate the account and verify all the accounts to put the address with the greatest accuracy. I hope they can solve the problem quickly, since there are problems of not being able to use something that is being paid.

[Maria_B]

Hi @Rodrigo2010!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best.