Credit Card was charged without reconfirmation and still account was on free mode

[arrianecruzz]

I have the same problem. Pls help. You can email me, **********@yahoo.com or reach me at telegram, *********. 

[LordRollin]

Hi @arrianecruzz. Sorry to hear that you're having some troubles. Could you please confirm that the account you subscribed to and the one you are logging in to are the same? Upon successful subscription, you should have received a confirmation email. Please make sure when you are logging in to the account, you are using that email.

If you are, or if you are having troubles finding the right account, please let me know and we can look into some further troubleshooting. Cheers!

[arrianecruzz]

Yes I have the same account. I hope you guys would fix it. 😞

[LordRollin]

Thanks for confirming! Could you please follow through the directions outlined in this thread for me? Thanks, and let me know how it goes!

[arrianecruzz]

I only have 1 account. I hope it would be fix 😞 

[LeoRager]

Hey @arrianecruzz!

Sorry to hear that your spotify premium isn't working. Sorry @LordRollin to quickly interfere in this conversation, but if you have just upgraded to premium, it ay take a while, speaking about one to two days. Just be patient. I also reccomend checking the transaction between Spotify and your bank. If it's pending, then, just wait a bit. Otherwise if the transaction is conluded, just come back to us.

Let us know how it goes 😄

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If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

[arrianecruzz]

Actually I didn’t receive a receipt that I already paid for it. But when I checked my paymaya account, which I attached here earlier it said that it was already paid. As you can see.

[LeoRager]

Hello @arrianecruzz, thanks for responding so quickly. I don't want to contraddict you, but at the bottom of your screenshot, it sais that the transaction "is currently being processed". This means that its pending. As I said earlier, just wait a day and come back to us if you need further help. 

Leo
If you liked my post: Feed my ego with likes 😄
If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

[arrianecruzz]

Alright, I’ll come back by Sunday.