Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

SPOTIFY ADDRESS

SPOTIFY ADDRESS

**bleep** **bleep** I SUBSCRIBED TO A FAMILY ACCOUNT BUT THEN I FORGOT THE ADDRESS THAT I ENTER SO THEN I INVITE MY FRIEND THE HE ENTER HE'S ADDRESS AND THE SPOTIFY KEEPS TELLING HIM THAT WE NEED TO HAVE A MATCHED ADDRESS wth?!?!?!?! THEN SPOTIFY WON'T LET ME SEE THE ADDRESS I'VE PUTTED HERE TOTALLY UNACCEPTABLE TOTAL**bleep**

Reply
3 Replies

Hey @43_lj1-4wqgz, welcome to the community.

 

Hope you're doing great!

 

Unfortunately, it's not possible to change the address registered on an existing Premium for Family plan.

 

If you move, or enter the wrong details, you need to create a new account (make sure you cancel the plan on your old account beforehand, and sign out everywhere) and subscribe to Premium for Family on that new account.

 

You can also learn more about Premium for Family here.

 

Happy listening ๐Ÿ™‚

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

That's a total parody. Why shall I need to delete my account if I move?

This is completely insane.. Just let users change the address and thats it...

Hey @unrockbar1985,

 

I totally understand where you're coming from. I'll make sure to pass this feedback to the right folks. The reply I sent above should explain more, and give you more info on what to do next.

 

Happy listening ๐Ÿ™‚

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts