Spotify Family Premium

[pamelaysmael]

Hi! My spotify isn't working, I subscribed spotify premium for years, but suddenly my spotify account became free. My sister's spotify wasn't like that. Why is it like that?

[osornios]

Hey @pamelaysmael

Tell your Family Admin to send the invite again. Accept the invite logged in with your own username in the app and in the website. You should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be the cause of you being left out.

Hope it helps. 🙂