Spotify charged me with higher price (Malaysia)

[Kira90]

Plan

Free/Premium

Country

 Malaysia

My Question or Issue

 Hi, I subscribed for family plan and month subscription fee is RM22.40. However, I was charged RM22.62 monthly. May I know why is it like that? 

[SergioDavid]

Hey @Kira90, welcome to the Community!

Is this the first time you sign up? We sometimes charge a payment method a small amount to see if it works before charging the full rate. 

Hope that helps clear everything up 🙂

[Kira90]

Hi, I am premium family member since 2015. I never look at my credit card bill for Spotify part until recently.

After that I checked back 2018 monthly credit card statement and found out Spotify charged me incorrect amount every month which I posted in last thread.

[SergioDavid]

Hey @Kira90.

Thanks for getting back to us. In that case, it's best if you reach out to us here. Our team will take a look at your account to see what's going on.

Hope that helps.