Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify kicked me from family plan, won’t let me rejoin and thinks i’m in a different country.

Spotify kicked me from family plan, won’t let me rejoin and thinks i’m in a different country.

I live with my family in australia and we have a family plan. I have been travelling in the US for the past three or four months and have had no problems with spotify, but I quite literally flew back into the country TODAY and it’s kicked me from the plan and won’t let me rejoin, even with a link, correct address, incognito mode—you name it—saying that I am trying to join from a different country. 

 

My spotify region for my account is set to australia. So are my family’s, and so are all of our phones  

 

I have an Iphone 14 pro, and need this solved as the spotify advisors were no help and said to just pay for a new subscription or they didn’t know. I use my family plan everyday and want it to be fixed please if anyone knows how to help or why it’s done this. 


Thank you,

Edie. 

 

Reply
1 Reply

I’m on a premium plan with my family and suddenly it says I am not

Suggested posts