Spotify premium for family

[Filipamq]

Can please somebody help me, i have Spotify premium for family but its the second time that stops working as premium and returns to be a free account.. is working just fine on my computer but not on my cellphone. What can i do to solve this?

[Bittencourt]

Hi @Filipamq, thanks for writing!

It doesn't sound right - if you are logging in the same account you should be able to have Premium or all devices.

Please follow this guide to finding any other accounts you might have and let me know!

[Filipamq]

that's why I find it strange that it's not working because I did not even log out so I am in the same account as always, and I checked the account on the pc and the mobile phone and it is the same.
Anyway thanks, I'll try to change the password and log in again

[Bittencourt]

Alright, let me know how it goes.