Strange issue

[melinda82]

My mom lives next door.  We both have Spotify premium.  We both have Google homes.  Both Spotify, Google and internet are separate accounts.  If I ask my Google home to "play some music on Spotify" , it will play her playlist.  If I ask it to play something specific, it will play for a bit, then say that the music is paused because the account is being used on another device.  Then whatever we were listening to starts playing on her Google home.  Any ideas how to fix this? 

Plan

Free/Premium

Country

USA 

Device

Android phones/tablet

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Elena]

Hey there @melinda82!

Thanks for reaching out to us on the Community!

It sounds like the confusion might be caused by the accounts you have connected to your Google Home app. 

You can start by unlinking the Spotify accounts in the Google Home App:

1. Click on the plus “+” in the upper right corner

2. Click on ‘’Music and audio’’

3. Select ‘’No default provide’’

4. Under ‘’Spotify’’ click on ‘’Unlink

5. Remove the Google Home on the Spotify Website. www.spotify.com/account/apps

Then you can follow the steps here to make sure you link the correct accounts.

It's also a good idea to go to the app's Settings and under Devices you can activate ''Show local devices only'' which should get rid of any devices that are not connected to your WI-Fi.

Keep us posted on how it goes and feel free to come back to us if you have any other questions.