The members in my family premium package did not get a reply when they have verified their accounts.

[YYYY337]

Im the owner of a premium account and my family member got removed when it was the premium package renew date . They were asked to enter a Zip Code and they have entered the same Zip Code ( my postal code ) as minE and the server stated that they will sent another confirmation email but there was no email sent to them.

[MattSuda]

Hey @YYYY337

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.