Unable to verify my adress on Family premium

[LeynaStella]

Hey there!

Last Week I received an e-mail from Spotify, asking me to verify my adress in order to check whether I live at the same place as my familymemebrs in ou Family Account.
I saw this mail when the 7-Day-Deadline was already been over and now I'm back to a free account. Any other tries to get me bac into the account didn't work. The message that tehy were unable to confirm my adress.

I already tried creating a new account but nothing works.

Could you please help me?

[joeydekrullebol]

Same problem... 😞

[mausantos11]

For me too

[parralets]

Same issue 😞

[user-removed]

Same here in Chile!

[luizhcardoso]

Comigo também, SPOTIFY RESOLVE !!!!!!!!!!!!

[brendatovar]

Same for me, what can we do?

[ykeoh]

SAME PROBLEM

[user-removed]

I have thr same problem!! Are there any solutions yet??

[tommasoturbian]

same

[RamonGarza]

Lo mismo acá! Is it solved yet??

[tommasoturbian · Accepted solution]

no it's not solved yet..

[Coke1224]

Spotify please solve

[locandido]

The same thing is happening here. In Brasil! 

[Arnaudlegall]

Same problem for me... 

[Evefenix80]

Tengo el mismo problema, no puedo saber cuál es la dirección que ingresé al momento de crear la cuenta...Y contraté un plan Familiar,

[Lau511]

Same problem in malaysia. Please solve it spotify

[Tompa711]

Same problem. I cant even find my registered address...

[Lau511]

Seems this problem cannot be solved and happen everywhere. I will not join sportify if problem not solved. I will try others instead.

[user-removed]

I have the same problem in Germany. Why is this thread being marked as solved? I don't see a solution yet.