Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

When I put my address to join a family premium there is a problem.

When I put my address to join a family premium there is a problem.

Avatar of
Not applicable
16 hours ago
When I try to join family premium, the address is not recognised and it says ‘there is a problem’ which then doesn’t allow me to join. I have tried various links and browsers but this outcome remains the same.
0 Likes
Reply
1 Reply

Avatar of Maxim
Spotify Star
Spotify Star
15 hours ago

Hey there,

 

Thanks for reaching out.

 

Is your account currently on the Free plan or on one of the Premium plans (if so, which one)? 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more