Wife can't accept invite to family premium plan

[Selwynkcc]

Recently my wife's account changed into a free account even though she is on my family premium plan. I tried inviting her back in but it shows an error despite the address being correct. Please help. Thank you in advance.

[Melody]

Hey there, @Selwynkcc!

Thanks for coming to the Community.

If a member's been removed from your plan, we'd recommend double-checking to see if you've received any emails about this. This may help to provide some more info on what's happened. 

If not, and you're unable to re-invite them, we'd recommend reaching out to Support 🙂

They'll be the best folks to take a closer look backstage, don't worry.

You can reach them one of these ways:

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

Let us know how you get on.

All the best,

/M

[Selwynkcc]

Hi @melody, all i got from them via email was an automated response which does not solve my problem. Below is the reference:
We have some quick options we think can help you:

● Try searching our support site with frequently asked questions: https://support.spotify.com/

● Go to the Spotify Community: https://community.spotify.com/. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.

● Also, find out about major service updates at @SpotifyStatus: https://twitter.com/SpotifyStatus

All the best, Spotify Customer Service Team