You can't join this plan Please try again later

[tara393954]

I deleted an account and re-invited for a new account

Before showing the address field, it gives this error

" You can't join this plan

Please try again later. Or find another Premium plan that's right for you."

[Luan]

Hey, @tara393954 
Welcome to the Spotify Community, and thanks for reaching out to us!

Is this account you're trying to invite for your plan set for the same country as yours? Also, it is worth saying that if you're trying to accept the invitation from the same device you sent it, double-check if you logged out of your account first.

More information about the invitation process can be found below:

• Family plan 

Stay awesome! 🎶

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

[Servietsky]

Hello

I have the same issue. Even if I tried with other devices, differents browsers (tried incognito mode) and even created 2 new accounts in the same region (one in Spotify Premium trial, the other in Free plan), I still get the error message.

Let me know if you have any clue of what's going on.

[Yordan · Accepted solution]

Hey @Servietsky,

Are you entering the exact same address as the plan manager has entered on their Family page? Something you can try is asking the plan manager to update the address on their end, then send you a new invite to the plan. You can also use Google plus codes to see if that does the trick.

If the issue persists, I'd recommend reaching out to the folks over at Customer Support as they have the necessary tools to look further into this and provide you with more info on the matter. You can get in touch with them by heading here and selecting Contact us, located at the bottom of the webpage.

The Community is just a post away if there's anything else you need assistance with.

Take care 💚

[arthur12138]

There is no pop-up window for entering the address, so it simply cannot be joined. All the web browser devices have been replaced, and it always prompts like this. This is a bug, fix it as soon as possible. Can you be more professional. Don't use clich é s.

[malu1706]

having the same problem here, i recently changed countries so i thought that could be the problem, but even changing my country on my account, the error persists. please, how can it be fixed?

[CS00]

También tengo el mismo problema con mi pareja.. él ha pagado el plan Duo y yo todavía no puedo unirme. Lo hemos intentado todo. De hecho, mi dirección está en la lista, escribo la misma dirección y dice que no coincide y que estamos intentando unirnos de diferentes países siendo que no es así. ¿Debería simplemente desactivar el plan asumiendo que no nos brindan ninguna solución ?