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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173827 Views
  • 32 replies
  • 9 likes
  • 173827 Views
  • 32 replies
  • 9 likes

Canʻt add or delete another family member

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy husband recently got a new phone. He is trying to recover his account which is in my famil...

  • Casual Listener
  • ...usband recently got a new phone. He is trying to recover his account which is in my family plan. He cannot find his password. When trying to recover, he is not getting an email. I am trying to delete h...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 138 Views
  • 1 replies
  • 0 likes

Family Plan - If one person had a premium account will it automatically cancel?

Hello !Just started a family plan, both of my teens had a spotify premium account that was being billed to me. My question is will those 2 accounts automatically cancel and merge into my family plan subscription or do we need to cancel the billing on...

  • Visitor
  • Hello ! Just started a family plan, both of my teens had a spotify premium account that was being billed to me. My question is will those 2 accounts automatically cancel and merge into my family p...
  • Bittencourt
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 200 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't use Audiobooks on my Family plan.

Hi, I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't.I did some research, and apparently only Plan Managers can use Audiobooks.Why is this? And will this perhaps change in the future? Thanks,-Sam My details: Spoiler (H...

  • Casual Listener
  • Hi,   I'm currently on a Family Premium plan. I wish to access Audiobooks, but I can't. I did some research, and apparently only Plan Managers can use Audiobooks. Why is this? And will t...
  • melissam27
  • Visitor
  • 10828 Views
  • 12 replies
  • 2 likes
  • Premium for Family
  • 10828 Views
  • 12 replies
  • 2 likes

Family member kicked off after missing address verification email

Family planPremiumUK DeviceNA Operating SystemNA My Question or IssueMy sister missed the address verification email from Spotify and has been kicked off the family plan for 12months!! Feels like a harsh punishment for missing an email. Can I get thi...

  • Casual Listener
  • Family plan Premium UK   Device NA   Operating System NA   My Question or Issue My sister missed the address verification email from Spotify and has been kicked off the family...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 138 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

  • Music Fan
  • My wife is a keen listener of e-books and I am not.  I am the Plan Manager for our family account.  There are 3 users me, my wife and my daughter.  I cannot transfer access to e-B...
  • 26688301
  • Newbie
  • 28727 Views
  • 16 replies
  • 2 likes
  • Premium for Family
  • 28727 Views
  • 16 replies
  • 2 likes

Reembolso

  • Visitor
  • <sensitive info removed>
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 144 Views
  • 1 replies
  • 0 likes

Cannot upgrade to family premium

I get error while trying to upgrade from premium single to premium family. Could it be due to the fact that my payment go through Google play? If it is then is there a solution? If I cancel current plan and start with family plan then I will loose re...

  • Visitor
  • I get error while trying to upgrade from premium single to premium family. Could it be due to the fact that my payment go through Google play? If it is then is there a solution? If I cancel current p...
  • Bittencourt
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 137 Views
  • 1 replies
  • 0 likes

Family members deleted after paused Family Subscription unpaused

I have been a Premium Family subscriber since three years. The subscription was paused and I could not enter credentials for my credit card as I was travelling. On renewing the subscription, the home address and family members are all gone. Definitel...

  • Casual Listener
  • I have been a Premium Family subscriber since three years. The subscription was paused and I could not enter credentials for my credit card as I was travelling. On renewing the subscription, the h...
  • Masud1
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 209 Views
  • 2 replies
  • 0 likes

Solved!! how do i link different spotify profiles to different alexa speakers?

my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same time?

  • Visitor
  • my son has an echo in his room and my daughter has a sonos one with alexa in hers. they both have their own spotify profiles. how do i set it up so that they can both play different music at the same...
  • astridlp
  • Visitor
  • 11497 Views
  • 7 replies
  • 0 likes
  • 11497 Views
  • 7 replies
  • 0 likes

family plan members don't have access to the same contents as me

username . I can access podcasts (e.g. mindscape by Sean Carol), but my wife cant. All episodes show a padlock for her (access contents)I have a familiy plan, and she is a member and in the same household.

  • Newbie
  • username <Moderator edit>. I can access podcasts (e.g. mindscape by Sean Carol), but my wife cant. All episodes show a padlock for her (access contents) I have a familiy plan, and she is a m...
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution สมาชิกในครอบครัวไม่สามารถตอบรับคำเชิญได้

แอพแจ้งสมาชิกที่ผมเชิญว่าที่อยู่ไม่ตรง ซึ่งที่อยู่นั้นผมคัดลอกและส่งให้สมาชิกนำไปกรอก ทุกตัวสะกดและตัวอักษรถูกต้องตรงกันแน่นอน

  • Visitor
  • แอพแจ้งสมาชิกที่ผมเชิญว่าที่อยู่ไม่ตรง ซึ่งที่อยู่นั้นผมคัดลอกและส่งให้สมาชิกนำไปกรอก ทุกตัวสะกดและตัวอักษรถูกต้องตรงกันแน่นอน
  • Yuzu1
  • Visitor
  • 951 Views
  • 2 replies
  • 0 likes
  • 951 Views
  • 2 replies
  • 0 likes

My child can't log into their account on their tablet.

Like the title says. We can log in on the computer without issue, but the tablet is a no-go. I have restarted the device, uninstalled and reinstalled spotify, updated the app, cleared both the cache and the data, and double and triple checked the ema...

  • Visitor
  • Like the title says. We can log in on the computer without issue, but the tablet is a no-go. I have restarted the device, uninstalled and reinstalled spotify, updated the app, cleared both the cache ...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Family plan

PlanFamilyCountryUKDevice(iPhone SEOperating System(iOS My Question or IssueJust signed up for Family Premium and invited my two daughters who live with me and are at home. One could accept the invitation and it works well but not the second daughter...

  • Casual Listener
  • Plan Family Country UK Device (iPhone SE Operating System (iOS   My Question or Issue Just signed up for Family Premium and invited my two daughters who live with me and are at home. O...
  • Stromri
  • Casual Listener
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 191 Views
  • 1 replies
  • 0 likes

Family member still gets ads

PlanPremium FamilyCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family member still gets ads with his login even after the app has been deleted...

  • Casual Listener
  • Plan Premium Family Country Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Not applicable
  • 2300 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 2300 Views
  • 5 replies
  • 1 likes

Superuser Contribution Difficulty linking back into family plan...somehow I am disconnected.

my husband has us on a premium plan, however somehow someway I've been kicked off. I'm trying rejoin but I have not found one a place to hook back up and two. My husband says it shows me as being active on the premium account..

  • Visitor
  • my husband has us on a premium plan, however somehow someway I've been kicked off. I'm trying rejoin but I have not found one a place to hook back up and two. My husband says it shows me as being act...
  • AlejaR
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members have adds

PlanPremiumCountryThe NetherlandsDeviceIPhone 14 / Samsung S21Operating SystemiOS(18.1.1)and Android (up to date) My Question or IssueHey so 2 of the new family members that joined recently have been receiving adds while we have Premium. Me and 2 oth...

  • Regular
  • Plan Premium Country The Netherlands Device IPhone 14 / Samsung S21 Operating System iOS(18.1.1)and  Android (up to date)   My Question or Issue Hey so 2 of the new family m...
  • Erik96
  • Regular
  • 239 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 239 Views
  • 4 replies
  • 0 likes

Fui excluído do plano familiar de minha esposa.

Pela segunda vez minha tive problemas com a conta familiar, no começo do ano minha mulher que foi excluida do plano, Agora fui eu. O que ocorre, pois moramos no mesmo endereço mas sempre um dos dois é retiradao do plano.

  • Casual Listener
  • Pela segunda vez minha tive problemas com a conta familiar, no começo do ano minha mulher que foi excluida do plano, Agora fui eu. O que ocorre, pois moramos no mesmo endereço mas sempre um dos dois ...
  • Bittencourt
  • Spotify Star
  • 625 Views
  • 5 replies
  • 0 likes
  • 625 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have been removed from our family subscription

I pay for a family account that is in my wife's name. So far, we've both been able to enjoy Spotify Premium. Last week I was no longer able to use the Premium offer. I found out that I had been removed from the family subscription because I hadn't co...

  • Casual Listener
  • I pay for a family account that is in my wife's name. So far, we've both been able to enjoy Spotify Premium. Last week I was no longer able to use the Premium offer. I found out that I had been r...
  • Liz_S22
  • Casual Listener
  • 3405 Views
  • 15 replies
  • 0 likes
  • Premium for Family
  • 3405 Views
  • 15 replies
  • 0 likes

How does a family member regain access to their profile in our family plan?

Our family plan is set up through my son’s account. I have a profile set up there under. When I tried to open the app Spotify asked me to login, which has never happened before. I don’t know to login to my profile since it is under my son’s account. ...

  • Casual Listener
  • Our family plan is set up through my son’s account. I have a profile set up there under. When I tried to open the app Spotify asked me to login, which has never happened before. I don’t know to l...
  • Maxim
  • Spotify Star
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes