Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
My partner can't connect to my family plan and we tried on his and I couldn't connect to his either. We get all the way to the address and we know 100% it's correct but then it gives us both an error and says try again but we can't get past it. Pleas...
PlanPremium FamilyCountryMalaysiaDevice(Samsung Galaxy A55 5G)Operating System(Android version (14)) My Question or Issue
PlanDuoCountryCyprusOperating SystemiOS My Question or IssueCannot add family member to duo plan. It says that she lives in another country while we sit together in the building that we typed as our address
Hi, I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account). Now, I've got 3 accounts left on my Spotify family premium. Last week I went out and I no...
Incorrect username or password. that is what my daughter gets when she accepts the invitiation to family account. it is NOT accepting her email address to login with. does not accept her password. I'm paying 20/month and can't add a daughter who do I...
PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy S23Operating SystemAndroid My Question or IssueI am unable to add my spouse to my family plan. We get as far as confirming our address, when it loads the page saying "There was problem. Please try a...
US - Premium family plan We've had the account for a few years, and we're ready to move our kiddos off Spotify kids, given them a "regular" account, but put on the explicit filter. I can't seem to find a way to do this without kicking them out and th...
I am trying to add a family member to my family plan, but when I select the option to manage members, nothing is clickable. It's just a static list of my plan's members. I only have 4 members out of 6 in my plan so I should be able to add. I know thi...
I just subscribed a family plan in order to my children to have their own accounts. However, Spotify doesn't allow them to create their accounts since they are children; so they can't accept the link invitation to the family plan.
You urgently need to introduce an option for the family membership that allows account owners to block video content from kids' accounts.Spotify did not have a time limit on my daughter's phone, because I want her to be able to listen to music whenev...
My daughter bought family plan and i cant find oi´ur home adress and no cloce building so I cant join our family plan.
I'm have tried everything I can think of, but it is continuing to tell me that the address I am entering doesn't match the one on the family plan. I am even copy pasting the exact address that was used to create the plan and it's still not letting me...
Have been on said family plan for 3 years moved to America about a year ish ago and woke up and I’m kicked out and they can’t invite me back
I have been invited to join a family plan but when I try to verify the email address it just says error try again later. I have gotten this message for the last 4 days
PlanFamily PremiumCountryCanada My Question or Issue My 13 years old son didn't receive the verification email for address confirmation so couldn't verify our physical address... He is now now block to use our Family plan..and can't join it for 12mon...
My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year!Is there any chance to restart address validation process?
I switched over to the duo plan so my partner and I could both have ad free music since I was already paying for a premium account it wasn’t much more. We do live at the same address, which has been verified and even shows they’re on my plan and it w...
I used maildrop.cc to sign up for a Spotify account and bought the family plan. After using it for a while, I suddenly couldn’t log in. When I entered the correct password, it said it was incorrect. When I tried logging in without a password, it said...
As soon as i click the link, it shows that i am not allowed to change family plans before 12months but i haven't changed my family plan.
PlanPremium family CountryUSADevice(iPhone XOperating System(iOS 16.7.1 My Question or IssueSent a link to invite my mom. She has an account but it says her email isn’t linked to a Spotify account. It is. She has one. She was on my plan and somehow g...