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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I need to update my credit card info for Premium Family account. I am trying to update using Safari or Google Chrome on a Mac.Under Payment --> Saved payment cards, it states: To manage payment details for your monthly subscription, go to Account ove...
Spotify emailed me to verify my address. I didn't see the email and seven days later, our family was dropped from the family premium plan. Started getting emails to re-join. Did not rejoin (yet) and today received the normal charge for the premium pl...
I have logged out and restarted device but it’s still happening.
Hello! I used the Spotify prepaid function for the family premium, I paid for 6 months, when the 6 month period was up I wanted to pay for the 6 months again but it only let me pay for 1. I am the admin of the family plan and It doesn't let me. what ...
PlanPremium - FamilyCountryAustraliaDevice(iPhone 11, 14 pro, Samsung Galaxy Note 9, 22, Macbook Pro late 2016)Operating System(iOS 10, Android, Windows 10,etc.) My Question or IssueMy son set up a Family Premium plan under his name as the account ho...
family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in
I have the Family Premium plan, and my son's playing history shows up in mine, and totally affects the song mixes offered to me. How do I separate our playing choices?
I have premium family and my daughter can't download audiobooks, why and how do I enable this?
I have added my daughter to my family plan. But I am unable to use it or log in to the same plan on her phone. my question is do i log in to her email address or mine on my daughters phone. TIA
Family planPremiumunited states/israel Device(iPhone 13 mini) My Question or Issue Hi there! I have an issue. I have recently created a family premium plan, around two months ago and had my family join. I had lived in another country (Israel) and eve...
Hi! I am currently unsubscribed from Spotify premium but got a family invite from a family member. When putting in the location given to me, I constantly get ‘There was a problem. Try again later.’ It only happens with this one location and I am pres...
The Find Address option keeps providing only 1 similar but it is the wrong postcode. Even when I type the whole thing in manually, I can't proceed.
PlanPremiumCountryMx My Question or IssueI have been trying to access the invitation to the family plan and after logging into my account and entering the address exactly like it is written from the owner/manager of the plan, all I get is "There was ...
We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile that her phone is logged into, and this happens when she...
When I invite a new family member and I click the link in the email. Spotify's reaction is Incorrect username or password. I tried 3 new login mails. But nothing works. Anyone a suggestion? PlanPremiumCountryNetherlands DeviceiPhone SEOperating Syste...
PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to join my family plan and it won’t let me verify the address. I try to enter our addre...
Can not add members to my family plan, shows not in the same location. Trying to add my dad and brother who living in the same house but says not the same location. What should I do?PlanPremium FamilyCountrySri LankaDevice(iPhone 14 Pro, Samsung Gala...
Hey!I got a message that my Family Premium subscription is paused because failed payment. I haven’t switched cards and I have enough money on the banking account. When they offer to stay on my plan and update my payment, then it’s just Premium accoun...
PlanPremium familyCountryUKDeviceiPhone 12 Pro MaxOperating SystemIOS 16 My Question or IssueEvery time I am sending my boyfriend a link to join my Spotify family plan, the link when opening just displays a Spotify page with an error 404 image. I hav...
OK so I'm the account owner, and I recently tried to add my wife and daughter to my family plan. Everything going well until Spotify decided to "verify" their accounts by asking them to input their addresses. Only problem is that they must have input...