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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166096 Views
  • 32 replies
  • 9 likes
  • 166096 Views
  • 32 replies
  • 9 likes

Solved!! Got kicked out of Spotify-Family, even though I live at the same adress

PlanFamilyCountry GermanyDeviceDesktop, IphoneOperating SystemiOS, Win10 My Question or IssueSooo..My mates and I created a spotfiy family account and now one of my flatmates and myself got kicked out of the account and we dont know why. We live at t...

  • Regular
  • Plan Family Country  Germany Device Desktop, Iphone Operating System iOS, Win10   My Question or Issue Sooo.. My mates and I created a spotfiy family account and now one of m...
  • Bittencourt
  • Spotify Star
  • 8865 Views
  • 13 replies
  • 0 likes
  • 8865 Views
  • 13 replies
  • 0 likes

Premium upgraded to Family without my notice + someone playing songs

PlanWill become premium next month, since I now have cancelled the family premium.Country TurkeyDeviceSamsung Note 4Operating System My Question or Issue I have had the spotify premium for seven months. Turns out after the first three months, it was ...

  • Newbie
  •   Plan Will become premium next month, since I now have cancelled the family premium. Country  Turkey Device Samsung Note 4 Operating System     My Question or Issue &n...
  • Maxim
  • Spotify Star
  • 509 Views
  • 1 replies
  • 0 likes
  • family premium problem
    unknown family member
  • 509 Views
  • 1 replies
  • 0 likes

saiu do premium familiar e não consegue mais entrar no mesmo

Tenho uma conta premium familiar com uns amigos pois moramos em uma república, e por isso dá certo para fazer a conta premium. Somos em 6, no entanto dois deles não inseriram alguma informação correta e foram removidos da conta premium.Tentei incluí-...

  • Newbie
  • Tenho uma conta premium familiar com uns amigos pois moramos em uma república, e por isso dá certo para fazer a conta premium. Somos em 6, no entanto dois deles não inseriram alguma informação corret...
  • Bittencourt
  • Spotify Star
  • 1114 Views
  • 1 replies
  • 0 likes
  • 1114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription problems

Hello there,I have got some problems from using spotify premium for family. Last month, my family member and I started using spotify premium for family. Some members used to live in different house so at first they informed different addresses. After...

  • Newbie
  • Hello there, I have got some problems from using spotify premium for family. Last month, my family member and I started using spotify premium for family. Some members used to live in different h...
  • Daisy
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Google Home Hijacking Other Devices

We have a Family plan, and if I ask my Google Home to play something, it plays on Alexa and/or phones that are linked to any given family account member's device. If I want to listen to something, my son's phone will start playing whateer I request. ...

  • Visitor
  • We have a Family plan, and if I ask my Google Home to play something, it plays on Alexa and/or phones that are linked to any given family account member's device.   If I want to listen to s...
  • OneByBoo
  • Roadie
  • 798 Views
  • 3 replies
  • 0 likes
  • 798 Views
  • 3 replies
  • 0 likes

Confirmar endereço - Plano Familiar

PlanPremium / Family Country Brasil DeviceSamsung J5 & J5 Prime Operating SystemAndroid 6 My Question or Issue Olá, gostaria de iniciar meu plano familiar e convidar minha irmã que mora comigo. Porém as informações sobre endereço não aparece no meu p...

  • Visitor
  • Plan Premium / Family  Country  Brasil  Device Samsung J5 & J5 Prime  Operating System Android 6   My Question or Issue  Olá, gostaria de iniciar meu p...
  • Bittencourt
  • Spotify Star
  • 620 Views
  • 3 replies
  • 0 likes
  • Famil Plan
    Family plan addresses
  • 620 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Problem with Spotify Family

Hello, I have a spotify account with Family Plan. This morning I had no problem but one hour ago my profile was configured as a basic one. How is it possible? How can I regain my Family Subscription Plan? Thanks,Nico

  • Newbie
  • Hello,   I have a spotify account with Family Plan. This morning I had no problem but one hour ago my profile was configured as a basic one. How is it possible? How can I regain my Family S...
  • Peter
  • Spotify Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

google mini home not received ?????????

Hi,This is Komal. Though my order status says its delievered but I did not receive it. I contacted all 3 i.e fedex, usps and google store. none of them are helping.when I contacted google store, they said to contact spotify and see if you can provide...

  • Casual Listener
  • Hi, This is Komal. Though  my order status says its delievered but I did not receive it. I contacted all 3 i.e fedex, usps and google store. none of them are helping. when I contacted google s...
  • Maxim
  • Spotify Star
  • 754 Views
  • 3 replies
  • 1 likes
  • google mini home
  • 754 Views
  • 3 replies
  • 1 likes

Solved!! Family Plan - Unable to Join

PlanCurrently Free (Previously Premium and Family)Country PhilippinesDeviceLaptop, Smartphone Operating SystemWindows 10, Android Oreo My Question or Issue 12 months ago, I was currently enrolled in a Premium Subscription when my family decided to cr...

  • Casual Listener
  •   Plan Currently Free (Previously Premium and Family) Country  Philippines Device Laptop, Smartphone  Operating System Windows 10, Android Oreo   My Question or I...
  • maial
  • Casual Listener
  • 7385 Views
  • 4 replies
  • 0 likes
  • 7385 Views
  • 4 replies
  • 0 likes

spotify family works only for me

PlanPremiumCountry Czech republicDevice(iPhone 8, Samsung Galaxy 8, iphone 6s)Operating System(iOS 10, Android Oreo) My Question or Issue Hey! I have spotify family for three months. Always seven days before pay send me and my family spotify an email...

  • Newbie
  • Plan Premium Country  Czech republic Device (iPhone 8, Samsung Galaxy 8, iphone 6s) Operating System (iOS 10, Android Oreo)   My Question or Issue  Hey! I have spotify family...
  • Maxim
  • Spotify Star
  • 554 Views
  • 2 replies
  • 0 likes
  • T-Mobile
    vodafone
  • 554 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plan with multiple Alexa echos...

uk...family plan premium...I have took out the family plan so that th members of the family at home can have their own playlists etc...Turns out that because Amazon only allow two different echo devices to be classed as a household, the family plan c...

  • Casual Listener
  • uk...family plan premium... I have took out the family plan so that th members of the family at home can have their own playlists etc... Turns out that because Amazon only allow two different e...
  • Peter
  • Spotify Legend
  • 2209 Views
  • 2 replies
  • 11 likes
  • 2209 Views
  • 2 replies
  • 11 likes

Spotify with Google mini

I have a family account using my details with my son signed in using the family account under his details , he has just got a Google mini which we are trying to connect to Spotify . When signing in do we use my master account or his details that he u...

  • Casual Listener
  • I have a family account using my details with my son signed in using the family account under his details , he has just got a Google mini which we are trying to connect to Spotify . When signing in d...
  • Keanu_C
  • Community Legend
  • 831 Views
  • 5 replies
  • 0 likes
  • Google help
  • 831 Views
  • 5 replies
  • 0 likes

Solved!! Free Google Home Mini

PlanFamily PremiumCountryUSA My Question or Issue My parents gifted all of my siblings and our families with Spotify Premium Family so we could receive the free Google Home Mini. Everywhere you look online it says the deal is until the end of Decembe...

  • Casual Listener
  • Plan Family Premium Country USA       My Question or Issue  My parents gifted all of my siblings and our families with Spotify Premium Family so we could receive the f...
  • RSRosenthal2004
  • Casual Listener
  • 1107 Views
  • 2 replies
  • 0 likes
  • 1107 Views
  • 2 replies
  • 0 likes

How to move from personal family plan to another family plan?

Hi, I currently have my own Premium for Family plan. I wanted to join another Premium for Family plan. I read the section, What happens if I already have an account? Under the Preimum for Family page and it pointed that I just simply need to just acc...

  • Newbie
  • Hi, I currently have my own Premium for Family plan. I wanted to join another Premium for Family plan. I read the section, What happens if I already have an account? Under the Preimum for Family p...
  • OneByBoo
  • Roadie
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Unable to join this Family plan.

PlanFree/Premium - FamilyCountry Philippines Devices(iPhone X, iPhone 5, Windows 10, iPad 2)Operating Systems(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button ...

  • Newbie
  • Plan Free/Premium - Family Country  Philippines   Devices (iPhone X, iPhone 5, Windows 10, iPad 2) Operating Systems (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • OneByBoo
  • Roadie
  • 647 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Unable to join
  • 647 Views
  • 1 replies
  • 0 likes

Accept invitation not working

PlanFamily premiumCountry IcelandDeviceiPhone 6sOperating System(iOS 12) My Question or Issue

  • Casual Listener
  •   Plan Family premium Country  Iceland Device iPhone 6s Operating System (iOS 12)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing family from account

PlanPremium for familyCountry CanadaDeviceIphoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I would like to know why Spotify kicked all my family members off my plan. Just because we have different last names?? How di...

  • Casual Listener
  •   Plan Premium for family Country  Canada Device Iphone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I would like to know w...
  • Peter
  • Spotify Legend
  • 1237 Views
  • 3 replies
  • 0 likes
  • Discrimination
    upset
  • 1237 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Setting up premium for family

PlanPremiumCountry USADeviceGalileo ProOperating SystemAndroid OS My Question or IssueI originally had a premium account under my name that I shared with my boyfriend, I upgraded to premium for family so we could have separate accounts. The account I...

  • Newbie
  • ...upgraded to premium for family so we could have separate accounts. The account I have now is linked to his Facebook and has all of his music. So my question is, how can I set up an account for him u...
  • Peter
  • Spotify Legend
  • 800 Views
  • 3 replies
  • 0 likes
  • 800 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changement compte premium vers premium famille

PlanPremiumCountryFrance My Question or IssueBonjour,Je possède un compte premium standard et souhaite le remplacer par un abonnement famille. Une personne possédant un abonnement étudiant doit-elle d'abord résilier son abonnement pour rejoindre l'ab...

  • Casual Listener
  • Plan Premium Country France     My Question or Issue Bonjour, Je possède un compte premium standard et souhaite le remplacer par un abonnement famille. Une personne possédant un abo...
  • Peter
  • Spotify Legend
  • 1439 Views
  • 3 replies
  • 0 likes
  • Student
  • 1439 Views
  • 3 replies
  • 0 likes