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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166113 Views
  • 32 replies
  • 9 likes
  • 166113 Views
  • 32 replies
  • 9 likes

Superuser Contribution Cobro de premium

He querido activar mi cuenta premium, y no me ha llevado nungun e mail ni nada, ni se me ha activado la cuenta, eso si, me han cobrado el importe.

  • Newbie
  • He querido activar mi cuenta premium, y no me ha llevado nungun e mail ni nada, ni se me ha activado la cuenta, eso si, me han cobrado el importe.
  • SergioDavid
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment

Every month my payment is unsuccessful and every month I have to write same card information. It happens for the last 3 4 months. Why do I have to update the same information each month

  • Newbie
  • Every month my payment is unsuccessful and every month I have to write same card information. It happens for the last 3 4 months. Why do I have to update the same information each month
  • SergioDavid
  • Roadie
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution [ FR ] Formule etudiante service civique

Bonjour, je suis actuellement en mission volontaire service civique et beneficie d'une carte "service civique" qui m'offre les memes avantage qu'une carte etudiant. Cependant, l'offre spotify premium etudiant et son moteur de recherche des ecoles ne ...

  • Newbie
  • Bonjour, je suis actuellement en mission volontaire service civique et beneficie d'une carte "service civique" qui m'offre les memes avantage qu'une carte etudiant. Cependant, l'offre spotify premium...
  • SergioDavid
  • Roadie
  • 3605 Views
  • 1 replies
  • 2 likes
  • 3605 Views
  • 1 replies
  • 2 likes

Superuser Contribution Problemi mail Premium family

Sono stato invitato per accedere a Premium family, pero nonostante aver dato l'indirizzo mail utilizzato con facebook (perche il mio account e legato al social, non possiedo altre credenziali), e nonostante la mail mi arrivi all'indirizzo corretto, l...

  • Newbie
  • Sono stato invitato per accedere a Premium family, pero nonostante aver dato l'indirizzo mail utilizzato con facebook (perche il mio account e legato al social, non possiedo altre credenziali), e n...
  • SergioDavid
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible d'ecouter de la musique et sur Google Home et sur mon telephone avec un compte famille

Bonjour, j'ai recemment opte pour la version famille de spotify dans le but que toute ma famille puisse en profiter.Nous avons donc chacun un compte mais quand quelqu'un veut caster de la musique sur la Google Home, plus personne ne peut ecouter de m...

  • Newbie
  • Bonjour, j'ai recemment opte pour la version famille de spotify dans le but que toute ma famille puisse en profiter. Nous avons donc chacun un compte mais quand quelqu'un veut caster de la musique s...
  • SergioDavid
  • Roadie
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ogrenci premium sorunu

Merhaba ,Ogrenci premium uyeligine gecis yapmak icin gerekenleri yaptim fakat, tarafima birkac gun icinde e mail gelecek diye bir bildiri cikti sonunda fakat, hala herhangi bir geri yanit alamadim , bu sorunu cozmeniz icin sizden rica ediyorum. Tesek...

  • Casual Listener
  • Merhaba , Ogrenci premium uyeligine gecis yapmak icin gerekenleri yaptim fakat, tarafima birkac gun icinde e mail gelecek diye bir bildiri cikti sonunda fakat, hala herhangi bir geri yanit alamadim ...
  • SergioDavid
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family

I have trouble with accepting invitation to family premium, i tried new invitations but that does not work. What should i do?

  • Newbie
  • I have trouble with accepting invitation to family premium, i tried new invitations but that does not work. What should i do?
  • SergioDavid
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ogrenci sorunu

Gecen ay ogrenciligimi dogruladim bana dogrulama e-mail i geldi ancak satin almayi tamamla kismina tikladigim zaman sayfa acilamiyor diyor.ustelik gecen ay iki kere odeme alindi.

  • Newbie
  • Gecen ay ogrenciligimi dogruladim bana dogrulama e-mail i geldi ancak satin almayi tamamla kismina tikladigim zaman sayfa acilamiyor diyor.ustelik gecen ay iki kere odeme alindi.
  • SergioDavid
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution OGRENCI INDIRIMI ODEME SORUNU

KARTIMDAN PARA cekildigi halde ogrenci premium hesabim aktif olmadi. Ya hesabimi aktif edin ya da parami iade edin

  • Newbie
  • KARTIMDAN PARA cekildigi halde ogrenci premium hesabim aktif olmadi. Ya hesabimi aktif edin ya da parami iade edin
  • SergioDavid
  • Roadie
  • 425 Views
  • 1 replies
  • 0 likes
  • Student
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with family members accepting my Premium for Family invitation

I upgraded from Premium to Premium for Family. I sent email invitations to three family members. When they followed the instructions to accept the invitation it told them to enter payment details. This should not happen because I am already paying. I...

  • Casual Listener
  • I upgraded from Premium to Premium for Family. I sent email invitations to three family members. When they followed the instructions to accept the invitation it told them to enter payment details. T...
  • SergioDavid
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ogrenci indirim sorunu

Sayin Yetkili ,Premium uyeligim onaylandi diye mesaj geliyor, tikliyorum linke tekrar odeme penceresine gidiyor neden ilk odeme yaptigim durumu tekrar odenmesi isteniliyor bu sorunu cozmenizi rica ediyorum Tesekkurler

  • Casual Listener
  • Sayin Yetkili , Premium uyeligim onaylandi diye mesaj geliyor, tikliyorum linke tekrar odeme penceresine gidiyor neden ilk odeme yaptigim durumu tekrar odenmesi isteniliyor  bu sorunu cozmenizi...
  • SergioDavid
  • Roadie
  • 405 Views
  • 1 replies
  • 0 likes
  • Student
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding family to account

I am not able to add my guy to my account. For some reason I had to create a new account and had previously been using spotty. But the email he receives is not working. How can he be added and why no longer the option to activate through text?

  • Newbie
  • I am not able to add my guy to my account. For some reason I had to create a new account and had previously been using spotty. But the email he receives is not working. How can he be added and why no...
  • SergioDavid
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for two premiums

I accidently setup account for the 9.99 plan when i wanted to get 14.99 plan so i went back in account and setup family plan but my account say im paying for both how to fix

  • Newbie
  • I accidently setup account for the 9.99 plan when i wanted to get 14.99 plan so i went back in account and setup family plan but my account say im paying for both how to fix  
  • SergioDavid
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution kicked off family but have same address

I recieved an email saying i should verify within 7 days or i would be taken off the family plan, somehow after only four days i was already removed and the verify link only takes me to the main family plan web page. What do i do? (live together and ...

  • Casual Listener
  • I recieved an email saying i should verify within 7 days or i would be taken off the family plan, somehow after only four days i was already removed and the verify link only takes me to the main family...
  • Alfredo
  • Roadie
  • 672 Views
  • 3 replies
  • 0 likes
  • 672 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Plan Familiar-ver direccion

Buenas como verán yo puse una dirección en spotify para el plan familiar, la cosa es que yo quiero invitar a gente que es de mi casa pero ellos ponen mi dirección real y dicen que no es válida, yo tengo certeza que la puse tal y como es pero tiene qu...

  • Newbie
  • Buenas como verán yo puse una dirección en spotify para el plan familiar, la cosa es que yo quiero invitar a gente que es de mi casa pero ellos ponen mi dirección real y dicen que no es válida, yo te...
  • lku-w_jgycxt
  • Newbie
  • 99435 Views
  • 104 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 99435 Views
  • 104 replies
  • 0 likes

Solved!! Como cambio la direccion de la cuenta familiar?

Me pidió una dirección al querer invitar a un primo, pero pensaba que era algo sin importancia y lo puse al azar, el caso es que luego el la necesito y pies no se como cambiar eso, cancele y volví a poner la suscripción prremium familiar pero no me a...

  • Casual Listener
  • Me pidió una dirección al querer invitar a un primo, pero pensaba que era algo sin importancia y lo puse al azar, el caso es que luego el la necesito y pies no se como cambiar eso, cancele y volví a ...
  • bmwgiq-3u_hsp
  • Newbie
  • 172105 Views
  • 60 replies
  • 0 likes
  • Premium
    Subscription
  • 172105 Views
  • 60 replies
  • 0 likes

Superuser Contribution Você não pode participar deste Plano Premium Familiar. Não foi possível confirmar que você mora no

Não consigo incluir meu filho no PlanoJá reenviei o convite, descadastrei e recadastrei, sem sucesso!Se não conseguir, não me interessa mais o plano.Plano Premium FamiliarCountry Brazil

  • Newbie
  • Não consigo incluir meu filho no Plano Já reenviei o convite, descadastrei e recadastrei, sem sucesso! Se não conseguir, não me interessa mais o plano. Plano Premium Familiar Country  Brazi...
  • Bittencourt
  • Spotify Star
  • 691 Views
  • 2 replies
  • 0 likes
  • plano familia
  • 691 Views
  • 2 replies
  • 0 likes

Problemas Plano Familiar

PlanPremiumCountryTeresina - Pi , Brazil My Question or IssueFiz a compra do plano premium alguns dias atrás e não estou conseguindo colocar minha namorada (que mora comigo) no meu plano, já enviei o convite para ela , ao clicar no convite é direcion...

  • Newbie
  • Plan Premium Country Teresina - Pi , Brazil   My Question or Issue Fiz a compra do plano premium alguns dias atrás e não estou conseguindo colocar minha namorada (que mora comigo) no meu...
  • Bittencourt
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution impossibile entrare in Premium Family

Ciao, due tentativi (chiudendo e riaprendo l'account), indirizzo corrispondente fra i due account: dopo un mese mi arriva comunicazione che non e' stato possibile verificare l'account e torno alla versione free. Com'e' possibile?Questo e' l'ultimo te...

  • Visitor
  • Ciao,   due tentativi (chiudendo e riaprendo l'account), indirizzo corrispondente fra i due account: dopo un mese mi arriva comunicazione che non e' stato possibile verificare l'account e torn...
  • SergioDavid
  • Roadie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family!?

We made the Premium Family today and one of us often sleeps and works in Germany (We live in Austria).And now it's said that she's in the wrong country but she can't change the country.Can you help us/me with that?

  • Casual Listener
  • We made the Premium Family today and one of us often sleeps and works in Germany (We live in Austria). And now it's said that she's in the wrong country but she can't change the country. Can you h...
  • SergioDavid
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes