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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167497 Views
  • 32 replies
  • 9 likes
  • 167497 Views
  • 32 replies
  • 9 likes

Superuser Contribution OGRENCI INDIRIMI ODEME SORUNU

KARTIMDAN PARA cekildigi halde ogrenci premium hesabim aktif olmadi. Ya hesabimi aktif edin ya da parami iade edin

  • Newbie
  • KARTIMDAN PARA cekildigi halde ogrenci premium hesabim aktif olmadi. Ya hesabimi aktif edin ya da parami iade edin
  • SergioDavid
  • Roadie
  • 427 Views
  • 1 replies
  • 0 likes
  • Student
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with family members accepting my Premium for Family invitation

I upgraded from Premium to Premium for Family. I sent email invitations to three family members. When they followed the instructions to accept the invitation it told them to enter payment details. This should not happen because I am already paying. I...

  • Casual Listener
  • I upgraded from Premium to Premium for Family. I sent email invitations to three family members. When they followed the instructions to accept the invitation it told them to enter payment details. T...
  • SergioDavid
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify ogrenci indirim sorunu

Sayin Yetkili ,Premium uyeligim onaylandi diye mesaj geliyor, tikliyorum linke tekrar odeme penceresine gidiyor neden ilk odeme yaptigim durumu tekrar odenmesi isteniliyor bu sorunu cozmenizi rica ediyorum Tesekkurler

  • Casual Listener
  • Sayin Yetkili , Premium uyeligim onaylandi diye mesaj geliyor, tikliyorum linke tekrar odeme penceresine gidiyor neden ilk odeme yaptigim durumu tekrar odenmesi isteniliyor  bu sorunu cozmenizi...
  • SergioDavid
  • Roadie
  • 409 Views
  • 1 replies
  • 0 likes
  • Student
  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding family to account

I am not able to add my guy to my account. For some reason I had to create a new account and had previously been using spotty. But the email he receives is not working. How can he be added and why no longer the option to activate through text?

  • Newbie
  • I am not able to add my guy to my account. For some reason I had to create a new account and had previously been using spotty. But the email he receives is not working. How can he be added and why no...
  • SergioDavid
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for two premiums

I accidently setup account for the 9.99 plan when i wanted to get 14.99 plan so i went back in account and setup family plan but my account say im paying for both how to fix

  • Newbie
  • I accidently setup account for the 9.99 plan when i wanted to get 14.99 plan so i went back in account and setup family plan but my account say im paying for both how to fix  
  • SergioDavid
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution kicked off family but have same address

I recieved an email saying i should verify within 7 days or i would be taken off the family plan, somehow after only four days i was already removed and the verify link only takes me to the main family plan web page. What do i do? (live together and ...

  • Casual Listener
  • I recieved an email saying i should verify within 7 days or i would be taken off the family plan, somehow after only four days i was already removed and the verify link only takes me to the main family...
  • Alfredo
  • Roadie
  • 677 Views
  • 3 replies
  • 0 likes
  • 677 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Plan Familiar-ver direccion

Buenas como verán yo puse una dirección en spotify para el plan familiar, la cosa es que yo quiero invitar a gente que es de mi casa pero ellos ponen mi dirección real y dicen que no es válida, yo tengo certeza que la puse tal y como es pero tiene qu...

  • Newbie
  • Buenas como verán yo puse una dirección en spotify para el plan familiar, la cosa es que yo quiero invitar a gente que es de mi casa pero ellos ponen mi dirección real y dicen que no es válida, yo te...
  • lku-w_jgycxt
  • Newbie
  • 99537 Views
  • 104 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 99537 Views
  • 104 replies
  • 0 likes

Solved!! Como cambio la direccion de la cuenta familiar?

Me pidió una dirección al querer invitar a un primo, pero pensaba que era algo sin importancia y lo puse al azar, el caso es que luego el la necesito y pies no se como cambiar eso, cancele y volví a poner la suscripción prremium familiar pero no me a...

  • Casual Listener
  • Me pidió una dirección al querer invitar a un primo, pero pensaba que era algo sin importancia y lo puse al azar, el caso es que luego el la necesito y pies no se como cambiar eso, cancele y volví a ...
  • bmwgiq-3u_hsp
  • Newbie
  • 172354 Views
  • 60 replies
  • 0 likes
  • Premium
    Subscription
  • 172354 Views
  • 60 replies
  • 0 likes

Superuser Contribution Você não pode participar deste Plano Premium Familiar. Não foi possível confirmar que você mora no

Não consigo incluir meu filho no PlanoJá reenviei o convite, descadastrei e recadastrei, sem sucesso!Se não conseguir, não me interessa mais o plano.Plano Premium FamiliarCountry Brazil

  • Newbie
  • Não consigo incluir meu filho no Plano Já reenviei o convite, descadastrei e recadastrei, sem sucesso! Se não conseguir, não me interessa mais o plano. Plano Premium Familiar Country  Brazi...
  • Bittencourt
  • Spotify Star
  • 693 Views
  • 2 replies
  • 0 likes
  • plano familia
  • 693 Views
  • 2 replies
  • 0 likes

Problemas Plano Familiar

PlanPremiumCountryTeresina - Pi , Brazil My Question or IssueFiz a compra do plano premium alguns dias atrás e não estou conseguindo colocar minha namorada (que mora comigo) no meu plano, já enviei o convite para ela , ao clicar no convite é direcion...

  • Newbie
  • Plan Premium Country Teresina - Pi , Brazil   My Question or Issue Fiz a compra do plano premium alguns dias atrás e não estou conseguindo colocar minha namorada (que mora comigo) no meu...
  • Bittencourt
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution impossibile entrare in Premium Family

Ciao, due tentativi (chiudendo e riaprendo l'account), indirizzo corrispondente fra i due account: dopo un mese mi arriva comunicazione che non e' stato possibile verificare l'account e torno alla versione free. Com'e' possibile?Questo e' l'ultimo te...

  • Visitor
  • Ciao,   due tentativi (chiudendo e riaprendo l'account), indirizzo corrispondente fra i due account: dopo un mese mi arriva comunicazione che non e' stato possibile verificare l'account e torn...
  • SergioDavid
  • Roadie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family!?

We made the Premium Family today and one of us often sleeps and works in Germany (We live in Austria).And now it's said that she's in the wrong country but she can't change the country.Can you help us/me with that?

  • Casual Listener
  • We made the Premium Family today and one of us often sleeps and works in Germany (We live in Austria). And now it's said that she's in the wrong country but she can't change the country. Can you h...
  • SergioDavid
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family - Address Confirmation

Recently, my account was reverted to a Free Spotify account after having received an email that asked me to verify my address within 7 days (the change happened within one day). And now I cannot re-verify my address as the link no longer works and re...

  • Newbie
  • ...erify my address as the link no longer works and re-directs me to the Spotify Family Purchase page.    Furthermore my housemate has sent me a new invite to join the Spotify Family plan t...
  • SergioDavid
  • Roadie
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't go back into my family plan

Help please, spotify did not send the confirmation email and now i don't have premium, he took me out of the family plan without a reason, someone know how i can't fix this? I check the **bleep** and everything but the email never arrived, l tried to...

  • Newbie
  • Help please, spotify did not send the confirmation email and now i don't have premium, he took me out of the family plan without a reason, someone know how i can't fix this? I check the **bleep** a...
  • SergioDavid
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Can't Join Spotify Family because I Didn't Put First and Last Name When I Registered

Hi, I want to change my regular Premium to Spotify for Family with my siblings, but when they tried to add me, they couldn't because they needed to put my first and last name, which I don't remember adding when I first registered. I combined my first...

  • Newbie
  • Hi, I want to change my regular Premium to Spotify for Family with my siblings, but when they tried to add me, they couldn't because they needed to put my first and last name, which I don't r...
  • SergioDavid
  • Roadie
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Disappearance of Family Premium

Hello, My family and I have a Family Premium subscription for a few months. I was charged on May 15, but yesterday evening, our subscription was free. What should I do?

  • Newbie
  • Hello, My family and I have a Family Premium subscription for a few months. I was charged on May 15, but yesterday evening, our subscription was free. What should I do?
  • Bittencourt
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Several attempts to annex my wife to the family plan

PlanPremium Family since 09/12/2014CountryBefore Switzerland, now Mexico Devices(iPhone's, iPad's, Macbook's)Operating System(iOS , OSX) My Question or IssueMy wife has already tried several times to have an account through the link that I have sent ...

  • Casual Listener
  • Plan Premium Family since 09/12/2014 Country Before Switzerland, now Mexico   Devices (iPhone's, iPad's, Macbook's) Operating System (iOS , OSX)   My Question or Issue My wife h...
  • uj3bi4-0qh_i
  • Newbie
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hulu not connecting

Hi, I have been trying to see when my payment is due and it will not let me get to it. After I finally resigned up, I tried connecting to my Hulu and I got the message in the picture. I do not have any Hulu Premium Network Add-ons, Hulu with Live TV,...

  • Newbie
  • Hi, I have been trying to see when my payment is due and it will not let me get to it. After I finally resigned up, I tried connecting to my Hulu and I got the message in the picture. I do not have a...
  • SergioDavid
  • Roadie
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't receive invitation e-mails for Spotofy Family

Hi There, I have Spotify premium via the family option. I try to include my mom among others, but whatever I do, she does not receive her invitation in her e-mail. I have experienced this issue before, forcing me to create a new e-mail address, just ...

  • Casual Listener
  • Hi There, I have Spotify premium via the family option. I try to include my mom among others, but whatever I do, she does not receive her invitation in her e-mail. I have experienced this issue b...
  • SergioDavid
  • Roadie
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problemas con Plan Familiar Premium

Estuve revisando los threads que hay, y he encontrado que los dos grandes problemas que hay son:La funcionalidad de Verificación de Domicilio no es óptimaNo hay forma de verificar, o en su caso, cambiar la dirección de domicilio ingresada en una cuen...

  • Casual Listener
  • Estuve revisando los threads que hay, y he encontrado que los dos grandes problemas que hay son: La funcionalidad de Verificación de Domicilio no es óptima No hay forma de verificar, o en su caso,...
  • zolafisas
  • Casual Listener
  • 122389 Views
  • 252 replies
  • 69 likes
  • Premium
  • 122389 Views
  • 252 replies
  • 69 likes