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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173017 Views
  • 32 replies
  • 9 likes
  • 173017 Views
  • 32 replies
  • 9 likes

Superuser Contribution Aile premium adresi hatirlamiyorum

Bu aralar birkaç defa ev değiştirdik. Hangi adreste aile premium yaptigimi hatirlamiyorum ve aileye yeni kisi ekleyemiyorum adres hatasi diyip atiyor. Adresimi nereden gorebilirim?

  • Newbie
  • Bu aralar birkaç defa ev değiştirdik. Hangi adreste aile premium yaptigimi hatirlamiyorum ve aileye yeni kisi ekleyemiyorum adres hatasi diyip atiyor. Adresimi nereden gorebilirim?
  • SergioDavid
  • Roadie
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Family" subscription for people living at same address

so the family subscription must be for those living at the same address i do not understand how this works but iam interested in getting a family subscription for myself and 2 daughters. my daughters do not live together and i do not live with either...

  • Casual Listener
  • so the family subscription must be for those living at the same address   i do not understand how this works but iam interested in getting a family subscription for myself and 2 daughters. m...
  • SergioDavid
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect & Family Plan

I have Spotify family, and multiple devices registered under "my connect". When one of us runs it, it steals the connection from the other person. The devices include an iPhone, Macbook, and Echo. Can we remove them from myConnect or make Spotify sma...

  • Casual Listener
  •   I have Spotify family, and multiple devices registered under "my connect".  When one of us runs it, it steals the connection from the other person.    The devices include a...
  • SergioDavid
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution sheerid email link does not work

PlanFree/PremiumCountry Turkey My Question or Issue I got SheerID verification mail but the verification link doesn't work, as in the attachment spotify page says "This page no longer exist."The payment is done, student verification is done but i am ...

  • Newbie
  • Plan Free/Premium Country  Turkey   My Question or Issue    I got SheerID verification mail but the verification link doesn't work, as in the attachment spotify page says "...
  • SergioDavid
  • Roadie
  • 702 Views
  • 1 replies
  • 0 likes
  • sheerID
    Student
  • 702 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium gone?

PlanPremium FamilyCountry EnglandDeviceiPhone SEOperating Systemios 11.3.1 My Question or Issue My spotify premium has vanished after updating the app recently and i don’t know what to do? My mum pays for spotify family and she says she hasn’t stoppe...

  • Newbie
  • Plan Premium Family Country  England Device iPhone SE Operating System ios 11.3.1   My Question or Issue  My spotify premium has vanished after updating the app recently a...
  • SergioDavid
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family - Premium not activated

Premium account, UK My wife is the main account holder and I created a family account but was notified that my address couldn't be verified so was downgraded from Premium. How can I verify my account to rectify this please?

  • Newbie
  • Premium account, UK   My wife is the main account holder and I created a family account but was notified that my address couldn't be verified so was downgraded from Premium. How can I verify m...
  • SergioDavid
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de rejoindre l'abonnement family

Bonjour, J'ai souscrit un abonnement Familly avec mes collocataires le mois dernier. 3 d'entre eux ont été supprimés du compte. J'ai donc renvoyé une invitation mais un message d'erreur s'affiche : "Vous ne pouvez pas rejoindre cette abonnement Spoti...

  • Newbie
  • Bonjour,    J'ai souscrit un abonnement Familly avec mes collocataires le mois dernier.  3 d'entre eux ont été supprimés du compte.  J'ai donc renvoyé une invitation mais un m...
  • SergioDavid
  • Roadie
  • 1613 Views
  • 1 replies
  • 0 likes
  • 1613 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ladda ner musik

Hur laddar jag ner musik när jag har premium i 3 månader för 9 kr?PlanPremiumCountry SverigeDeviceSamsung Galaxy 8

  • Newbie
  • Hur laddar jag ner musik när jag har premium i 3 månader för 9 kr? Plan Premium Country  Sverige Device Samsung Galaxy 8  
  • JulianA_Bogota
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • Other
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged S$10.18 instead of S$9.90

My Question or Issue I am from Singapore, on Premium. On my account page i recevied receipts for charges of S$9.90 for Premium but my bank statement says S$10.18. Why is there an extra charge and can i be eligible for a refund?

  • Newbie
  • My Question or Issue  I am from Singapore, on Premium. On my account page i recevied receipts for charges of S$9.90 for Premium but my bank statement says S$10.18. Why is there an extra charge ...
  • JulianA_Bogota
  • Roadie
  • 1010 Views
  • 1 replies
  • 0 likes
  • 1010 Views
  • 1 replies
  • 0 likes

Family subscriptions!!!

PlanStudentCountry TurkeyDeviceS6 EdgeOperating SystemWindows 10 My Question or Issue You raised my account to family without asking me, and you took my money, I want my money back. I will just continue to use it as a student.

  • Newbie
  • Plan Student Country  Turkey Device S6 Edge Operating System Windows 10   My Question or Issue  You raised my account to family without asking me, and you took my money, I w...
  • Robert_W
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Öğrenci İndirimi Sorunu

Spotify'dan öğrenci indirimi için ödeme yaptıktan sonra okul bilgilerni falan girdim. İki gün önce de öğrenci olduğunuz doğrulanmıştır ödemeyi gerçekleştirebilirsiniz şeklinde bir e-mail aldım. 20.04.2017 tarihinde 6.99 TL'lik ödeme işlemini zaten ge...

  • Casual Listener
  • ...onuyla alakalı bir diğer başlığım: https://community.spotify.com/t5/Premium-for-Family-Student/%C3%96%C4%9Frenci-indirimi-%C3%B6deme-sorunu/td-p/1652244. Bilen birileri lütfen iletişime geçsin.
  • _-1gpqxoxbjdw
  • Casual Listener
  • 11524 Views
  • 42 replies
  • 5 likes
  • 11524 Views
  • 42 replies
  • 5 likes

Superuser Contribution estorno

após muitos problemas, fiz a mudança de planos hoje de premium família para premium comum, mas justamente hoje o spotify já tinha faturado o família no meu cartão, gostaria de saber como posso fazer para receber o estorno, já que agora sou premium co...

  • Casual Listener
  • após muitos problemas, fiz a mudança de planos hoje de premium família para premium comum, mas justamente hoje o spotify já tinha faturado o família no meu cartão, gostaria de saber como posso fazer ...
  • Julian
  • Moderator
  • 433 Views
  • 1 replies
  • 0 likes
  • Other
  • 433 Views
  • 1 replies
  • 0 likes

Rejected in Family Plan

PlanFreeCountryBrazilDeviceSamsung A5 (2016)Operating SystemAndroid NougatMy Question or Issue Last year my brother made a Premium Family plan and I was using this plan until he cancels. This month he made again a plan and invited me to be part of th...

  • Newbie
  • Plan Free Country Brazil Device Samsung A5 (2016) Operating System Android Nougat My Question or Issue  Last year my brother made a Premium Family plan and I was using this plan until h...
  • LukasRocks1021
  • Music Fan
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging a family member on to my account

Hi please help, I have family premium package. I recently added my wife as a member on my account. The problem I have now is when I sent an invite to my daughter it is showing as if it is my wife's account even though the invite was sent from my phon...

  • Casual Listener
  • Hi please help,   I have family premium package. I recently added my wife as a member on my account. The problem I have now is when I sent an invite to my daughter it is showing as if it is m...
  • Julian
  • Moderator
  • 483 Views
  • 3 replies
  • 1 likes
  • 483 Views
  • 3 replies
  • 1 likes

Superuser Contribution CAMBIO DE CUENTA FAMILIAR

Hola me cambie de plan familiar este año y me dice que no puedo cambiar mas de una vez mi plan solo he cabiado una vez el año pasado como puedo saber apartir de que fecha empiezan a contar mis 12 meses ?

  • Newbie
  • Hola me cambie de plan familiar este año y me dice que no puedo cambiar mas de una vez mi plan solo he cabiado una vez el año pasado como puedo saber apartir de que fecha empiezan a contar mis 12 mes...
  • Julian
  • Moderator
  • 379 Views
  • 1 replies
  • 0 likes
  • premiun family
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment options for the Family plan.

So there is no more way to pay by PayPal Balance? For Premium and Family Account?

  • Casual Listener
  • So there is no more way to pay by PayPal Balance? For Premium and Family Account?
  • Julian
  • Moderator
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

On Friends and Family but now want own account

Am currently part of my Family account but now want my own.Will I lose my playlists or can i just change subscription? Thanks

  • Newbie
  •   Am currently part of my Family account but now want my own. Will I lose my playlists or can i just change subscription?   Thanks
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 270 Views
  • 1 replies
  • 0 likes

They charged me with 5.99$ but no premium

PlanFree/PremiumCountry Deviceiphone 6s plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device iphone 6s plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • nl97_t-8uj3qm
  • Newbie
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes

Spotify Family E-Mail invitation

Today we bought the family bundle for Spotify. I was able to invite everyone except my father. I sent him the e-mail more than once, but he doesn't receive it. Checked the **bleep** folder, checked on different devices and different e-mail applicatio...

  • Regular
  • Today we bought the family bundle for Spotify. I was able to invite everyone except my father. I sent him the e-mail more than once, but he doesn't receive it. Checked the **bleep** folder, checked o...
  • louis33414
  • Casual Listener
  • 661 Views
  • 6 replies
  • 0 likes
  • 661 Views
  • 6 replies
  • 0 likes