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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167568 Views
  • 32 replies
  • 9 likes
  • 167568 Views
  • 32 replies
  • 9 likes

How do I start a premium for family account?

I want to set up premium for family, but spotify's premium for family link seems to be unreachable. https://www.spotify.com/us/family/ This first link works, but if you click the "get started button" spotify send you to a "we're all mixed up" message...

  • Casual Listener
  • I want to set up premium for family, but spotify's premium for family link seems to be unreachable.  https://www.spotify.com/us/family/   This first link works, but if you click t...
  • _lgx-x2t5u7c
  • Casual Listener
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why every month i need to re-invited my family member for Spotify family plan

hi there, regard on the Family Monthly subscription. this is my 2nd month of subscription.. just want to check why i still need to re-invited my family member to re-join this Plan? and on the payment wise.. can it be paying one time off via Credit ca...

  • Newbie
  • hi there,    regard on the Family Monthly subscription. this is my 2nd month of subscription.. just want to check why i still need to re-invited my family member to re-join this Plan? a...
  • SergioDavid
  • Roadie
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

How do I identify the premium for family owner?

I know I set it up on my email account - but when I log in I get a message saying:"Spotify PremiumYour account is part of a family plan, please refer to the Premium for Family owner to manage your plan."So what's going on? I want to add a couple of m...

  • Casual Listener
  • I know I set it up on my email account - but when I log in I get a message saying: "Spotify Premium Your account is part of a family plan, please refer to the Premium for Family owner to m...
  • 2-x56kmeo_k8p
  • Casual Listener
  • 7086 Views
  • 20 replies
  • 0 likes
  • 7086 Views
  • 20 replies
  • 0 likes

Adding Family Member to Premium

Spotify Usernamehori.lisaPlanFamily PremiumCountry USADeviceIphone 7+Operating SystemiOS 11 My Question or Issue I am trying to add my daughter to our family plan so she can download and listen to music on her IPod 5th gen, but when we try to email h...

  • Newbie
  • Spotify Username hori.lisa Plan Family Premium Country  USA Device Iphone 7+ Operating System iOS 11   My Question or Issue  I am trying to add my daughter to our family p...
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Premium
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema al Pagar Plan Spotify

Hola, buen día, hace una semana que me viene llegando el mail de que no pueden procesar el pago con mi tarjeta de credito, lo vengo pagando hace años con la misma. Hablé con Visa y me dijeron que ellos no tienen ningún problema con la TC y que mi TC ...

  • Newbie
  • Hola, buen día, hace una semana que me viene llegando el mail de que no pueden  procesar el pago con mi tarjeta de credito, lo vengo pagando hace años con la misma. Hablé con Visa y me dijeron q...
  • -ma2ht3_gk41s
  • Newbie
  • 7620 Views
  • 3 replies
  • 2 likes
  • 7620 Views
  • 3 replies
  • 2 likes

Superuser Contribution No puedo cambiar de pais

Cree mi cuenta de Spotify en Ecuador, donde vivo, hace mucho timepo. Viaje a Esados Unidos y utilice una promocion que decia que me daba 2 meses premium gratis, puse una tarjeta de credito de Panama y pude ser premium. Un mes despues de ir a Estados ...

  • Casual Listener
  • Cree mi cuenta de Spotify en Ecuador, donde vivo, hace mucho timepo. Viaje a Esados Unidos y utilice una promocion que decia que me daba 2 meses premium gratis, puse una tarjeta de credito de Panama ...
  • Armando16
  • Newbie
  • 46955 Views
  • 27 replies
  • 3 likes
  • 46955 Views
  • 27 replies
  • 3 likes

This is idiotic

You make us pay for a subscription that needs multiple instances of the same address. As it is now, i need to know what i wrote... like for example Street Number: 35, 13th or 35 13th. We all know the reason for why we cant see it. You lose money, but...

  • Newbie
  • ...e are 5 members. Same adress, same country and each paying for the family package. Which by te way. Was started today.   We need it for our Restaurant, home gym and children.   Fix t...
  • Maxim
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • address
  • 462 Views
  • 1 replies
  • 0 likes

Own Music Family Account

Spotify Usernamechristiaan.portengenPlanPremiumCountryNetherlandsDeviceIphone/Windows Laptop My Question or Issue Hello, I live with my girlfriend on the same address and we want a family account. However she has her own premium account with her inte...

  • Newbie
  • ...he same address and we want a family account. However she has her own premium account with her internet provider. By that time she has uploaded all her own music in her spotify library. To be able to j...
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Unknow user join my family subscription

Why my family subscription sometime have unknow user join ?What could i do it after remove these user id?

  • Visitor
  • Why my family subscription sometime have unknow user join ? What could i do it after remove these user id?
  • Maxim
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Duda Plan familiar mismo domicilio

Duda, alguien tiene ya el plan familiar? Me interesaría contratarlo si tendré la posibilidad de compartirlo con mi hermano y algunos miembros de mi familia pero bueno todos tenemos diferente domicilio, spotify señala que deben ser del mismo domicilio...

  • Casual Listener
  • Duda, alguien tiene ya el plan familiar? Me interesaría contratarlo si tendré la posibilidad de compartirlo con mi hermano y algunos miembros de mi familia pero bueno todos tenemos diferente domicili...
  • t-l_kd790j2xd
  • Newbie
  • 401551 Views
  • 506 replies
  • 1 likes
  • Premium
    Subscription
  • 401551 Views
  • 506 replies
  • 1 likes

Not seeing my payment info

I have signed up and paid for the family plan but my account still says I'm using Spotify Free

  • Casual Listener
  • I have signed up and paid for the family plan but my account still says I'm using Spotify Free
  • -zh4_8o9p8bp
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Superuser Contribution not able to upgrade my account for Premium Family with invitation

I was kicked out of the Premium Familiy account and now I'm not able to upgrade my account to Premium Family again in spite of an invitation from my familiy.

  • Newbie
  • I was kicked out of the Premium Familiy account and now I'm not able to upgrade my account to Premium Family again in spite of an invitation from my familiy.
  • SergioDavid
  • Roadie
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant accept family invite

hi im recently new to spotify a family member sent me an invite i forgot to accept it and the 7 days has expired.he resent the invite but after filling out the info, it denies me. pls help very frustrating. trying to use spotify premium only allowing...

  • Newbie
  • hi im recently new to spotify a family member sent me an invite i forgot to accept it and the 7 days has expired. he resent the invite but after filling out the info, it denies me. pls help very f...
  • SergioDavid
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

X

I have only had family plan for 4 days and nobody has not used my plan, today I switched back to regular premium...will I get charged the family plan eventhough I haven't used it

  • Newbie
  • I have only had family plan for 4 days and nobody has not used my plan, today I switched back to regular premium...will I get charged the family plan eventhough I haven't used it
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turkish bank cards are not accepted for premium

Dear Spotify, I have been using Spotify for some years. I have a Turkish premium account. On the last 3-4 days, my Turkish bank cards/credit cards are not accepted by the Spotify system. I cannot pay for my subscription. I do not know what to do? Is ...

  • Casual Listener
  • Dear Spotify,    I have been using Spotify for some years. I have a Turkish premium account. On the last 3-4 days, my Turkish bank cards/credit cards are not accepted by the Spotify ...
  • SergioDavid
  • Roadie
  • 2734 Views
  • 2 replies
  • 0 likes
  • bankcard
    Premium
    turkish
  • 2734 Views
  • 2 replies
  • 0 likes

Superuser Contribution Aile premium

Merhaba,Katildigim aile premium programindayken dogrulama mailini gormemem uzerine spotify free ye gecirilmisim. Ayni aile premiumundan tekrar davet almama ragmen davetim onaylanmiyor. Yardımınızı bekliyorum.

  • Visitor
  • Merhaba, Katildigim aile premium programindayken dogrulama mailini gormemem uzerine spotify free ye gecirilmisim. Ayni aile premiumundan tekrar davet almama ragmen davetim onaylanmiyor.  Yardı...
  • SergioDavid
  • Roadie
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminar cuenta de Facebook

Hola.Tengo el plan familiar, invite a alguien me solicita claramente la cuenta de correo electrónico. La persona inicia correctamente con su correo pero quiere conectarlo a Facebook, cuando intenta le dice (la cuenta ya esta conectada a Facebook) per...

  • Newbie
  • Hola. Tengo el plan familiar, invite a alguien me solicita claramente la cuenta de correo electrónico. La persona inicia correctamente con su correo pero quiere conectarlo a Facebook, cuando intenta...
  • SergioDavid
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Family pack for users from defferent countries

Hello i need your help with a little something Me and my family want to start a new family pack but the problem is 2 of my family members are living abroad (3 of us in Israel and 2 in USA) What could we do to solve this? Thank you

  • Newbie
  • Hello i need your help with a little something   Me and my family want to start a new family pack but the problem is 2 of my family members are living abroad (3 of us in Israel and 2 in U...
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Direccion de la cuenta

Como es posible que no pueda ver mi dirección??? Mi papa vive conmigo y no puede acceder al plan Familiar porque yo no puedo ver lo que puse! Me pueden dar una solución coherente que no incluya cancelar mi suscripción y volverla a renovar? Gracias.

  • Newbie
  • Como es posible que no pueda ver mi dirección??? Mi papa vive conmigo y no puede acceder al plan Familiar porque yo no puedo ver lo que puse!    Me pueden dar una solución coherente que n...
  • SergioDavid
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Family plan

I joined a family plan in March and yesterday I received an email telling me my account will go back to a free version. The admin of our family plan sent me an invite but I cant fill in my details. And I receive an error message that I can't join thi...

  • Casual Listener
  • I joined a family plan in March and yesterday I received an email telling me my account will go back to a free version.   The admin of our family plan sent me an invite but I cant fill in my d...
  • Maxim
  • Spotify Star
  • 500 Views
  • 3 replies
  • 0 likes
  • 500 Views
  • 3 replies
  • 0 likes