Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167495 Views
  • 32 replies
  • 9 likes
  • 167495 Views
  • 32 replies
  • 9 likes

Problemas com a promoção de 1,99

Eu fui tentar assinar a promoção de 1,99 por três meses, e coloquei o número do meu cartão, só que como eu já tinha usado ele uma vez para a mesma promoção, no site apareceu que não tinha dado certo por causa disso, só que no aplicativo do banco most...

  • Newbie
  • Eu fui tentar assinar a promoção de 1,99 por três meses, e coloquei o número do meu cartão, só que como eu já tinha usado ele uma vez para a mesma promoção, no site apareceu que não tinha dado certo ...
  • Bittencourt
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Spotify premium família - não está indo o endereço

Já tentei inúmeras vezes e não estou conseguindo ser aceita no plano família. Diz que o endereço está incorreto sendo que estou colocando o correto sim. Se persistir irei cancelar o plano.

  • Newbie
  • Já tentei inúmeras vezes e não estou conseguindo ser aceita no plano família. Diz que o endereço está incorreto sendo que estou colocando o correto sim. Se persistir irei cancelar o plano.
  • Bittencourt
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • Plan Familiar Premium
  • 516 Views
  • 1 replies
  • 0 likes

Spotify aile planına katılamadın

Arkadaşım spotify aile için premium kullanıyor ve beni de almıştı bu aile planına ardından bana mail geldi spotify tarafından 1 hafta için de posta kodunu onaylamamı aksi takdirde aile planından çıkarılacağım yazıyordu ben de unuttum ve sonrasında çı...

  • Newbie
  • Arkadaşım spotify aile için premium kullanıyor ve beni de almıştı bu aile planına ardından bana mail geldi spotify tarafından 1 hafta için de posta kodunu onaylamamı aksi takdirde aile planından çıka...
  • 212brl2nlhx2dcf
  • Newbie
  • 2051 Views
  • 1 replies
  • 5 likes
  • Aile için premium hata
  • 2051 Views
  • 1 replies
  • 5 likes

Superuser Contribution Family Subscriptions error

in the email invitation section they also ask for first name and last name but i cant find where to register both names in the first place because i didnt log in with facebook. what should i do? thank you

  • Newbie
  • in the email invitation section they also ask for first name and last name but i cant find where to register both names in the first place because i didnt log in with facebook. what should i do? than...
  • SergioDavid
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fui removida do plano familiar

Há meses faço parte de um plano familiar e agora fui removida do nada. O endereço é o mesmo e a conta mensal foi paga. Já é a segunda vez que isso acontece. Como posso dar fim a esse problema?

  • Newbie
  • Há meses faço parte de um plano familiar e agora fui removida do nada. O endereço é o mesmo e a conta mensal foi paga. Já é a segunda vez que isso acontece. Como posso dar fim a esse problema?
  • SergioDavid
  • Roadie
  • 665 Views
  • 1 replies
  • 0 likes
  • plano familia
    plano familiar
    Problemas com Plano Familiar Premium
  • 665 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connected to Hulu but still being charged for Hulu

I connected my Spotify to my Hulu account, but on my hulu account it still shows im going to be charged on 05/15/18. Is there any way to fix this? or will I have to be charged for a month?

  • Newbie
  • I connected my Spotify to my Hulu account, but on my hulu account it still shows im going to be charged on 05/15/18. Is there any way to fix this? or will I have to be charged for a month?
  • SergioDavid
  • Roadie
  • 488 Views
  • 1 replies
  • 0 likes
  • Student
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment for family premium

Hi! I pay 495 swedish crones for spotify family premium, but why it is so expensive when it's said that it cost 149kr/month and I pay 495kr/month? Can someone explain that?/Ida

  • Newbie
  • Hi!  I pay 495 swedish crones for spotify family premium, but why it is so expensive when it's said that it cost 149kr/month and I pay 495kr/month?  Can someone explain that? /Ida
  • SergioDavid
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Could u help me?

Normally when I download music in my external memory of the cell phone to the passage of a week everything is deleted and the storage configuration changes to the internal memory, know what is due?

  • Newbie
  • Normally when I download music in my external memory of the cell phone to the passage of a week everything is deleted and the storage configuration changes to the internal memory, know what is due?
  • SergioDavid
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Buenos dias!No me funciona el plan familiar y llevo desde ayer intentando accederdesde la invitación que tenía de antes y desde la nueva

  • Newbie
  • Buenos dias!No me funciona el plan familiar y llevo desde ayer intentando accederdesde la invitación que tenía de antes y desde la nueva 
  • SergioDavid
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo adicionar membros no plano familiar

Criei o plano familiar e enviei o convite, mas quando ele clica em aceitar o convite, vai direto para a página da minha conta, e consta que o convite dele ainda está pendente. Sendo que ele está logado na conta dele.

  • Newbie
  • Criei o plano familiar e enviei o convite, mas quando ele clica em aceitar o convite, vai direto para a página da minha conta, e consta que o convite dele ainda está pendente. Sendo que ele está loga...
  • SergioDavid
  • Roadie
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution The mail ia not coming

I can't get in family spotify. It doesn't let me. I opened the account with facebook. Could it be it

  • Casual Listener
  • I can't get in family spotify. It doesn't let me. I opened the account with facebook. Could it be it
  • SergioDavid
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family add failed

hi, i tried to add my family to my list on Family Premium. Apparently, already tried to submit the correct address, but they cant join. Any ideas how to get it done? Already tried the solution to cancel and resend, still no result.

  • Casual Listener
  • hi, i tried to add my family to my list on Family Premium. Apparently, already tried to submit the correct address, but they cant join. Any ideas how to get it done?   Already tried the s...
  • SergioDavid
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci paketi almama rağmen üyeliğim hala gelmedi.

İyi günler,Dün akşam saatlerinde Öğrenci belgemi ve diğer bilgilerimi sisteme girdim sonra bana gelen dönütte birkaç gün içinde mail geleceği yazıyor,hala premium üyeliğim yok normal mi bu durum acaba?Teşekkürler

  • Newbie
  • İyi günler,Dün akşam saatlerinde Öğrenci belgemi ve diğer bilgilerimi sisteme girdim sonra bana gelen dönütte birkaç gün içinde mail geleceği yazıyor,hala premium üyeliğim yok normal mi bu durum acab...
  • SergioDavid
  • Roadie
  • 1059 Views
  • 1 replies
  • 0 likes
  • 1059 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist sorting options

Hello, I have a problem with my own playlist. I deleted the playlist a few month ago. Now I wanted to follow this playlist again, so I joined the account of one of my old followers and tried to follow the playlist. I realized that I can't follow my o...

  • Newbie
  • Hello,   I have a problem with my own playlist. I deleted the playlist a few month ago. Now I wanted  to follow this playlist again, so I joined the account of one of my old followers and...
  • SergioDavid
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Plan

Could Spotify please allow the family plan users to also gain access to a Hulu account with the plan? My family and I would love to have access to Hulu. I would appreciate the ability to watch NBA games, but I cannot do it on my current plan. If I sw...

  • Newbie
  • Could Spotify please allow the family plan users to also gain access to a Hulu account with the plan? My family and I would love to have access to Hulu. I would appreciate the ability to watch NBA g...
  • SergioDavid
  • Roadie
  • 662 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Hulu
    Premium 6 months free
    Spotify
  • 662 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why remove my account from family plan

I really enjoy listening to music with Spotify,but now I am facing a big problem about my account.I get an email about my account is removed from my family's plan,but i am sure that the address is correct because it is my home address!Can you help me...

  • Casual Listener
  • I really enjoy listening to music with Spotify,but now I am facing a big problem about my account. I get an email about my account is removed from my family's plan,but i am sure that the address i...
  • hhhsuans
  • Casual Listener
  • 533 Views
  • 4 replies
  • 0 likes
  • 533 Views
  • 4 replies
  • 0 likes

Superuser Contribution Los datos de mi cuenta familiar no son correctos

Intento agregar a mis familiares pero me sale que la dirección no es correcta, el primer mes anduvo muy bien y este mes me hicieron el descuento del pago y me desconectaron todas las cuentas y ahora no se pueden enlazar, alguien me puede auudar?, Que...

  • Newbie
  • Intento agregar a mis familiares pero me sale que la dirección no es correcta, el primer mes anduvo muy bien y este mes me hicieron el descuento del pago y me desconectaron todas las cuentas y ahora ...
  • Melody
  • Spotify
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

Found my postal adress of my account

Hi, I have moved from 2 new house recently and I didn't remember wich adress I used to create my Family Account and now i can't add more family member cause they don't know wich adress they need to use for creating their account. If someone can help ...

  • Regular
  • Hi,   I have moved from 2 new house recently and I didn't remember wich adress I used to create my Family Account and now i can't add more family member cause they don't know wich adress t...
  • Maxim
  • Spotify Star
  • 464 Views
  • 3 replies
  • 0 likes
  • Postal Adress
  • 464 Views
  • 3 replies
  • 0 likes

Superuser Contribution Familiy member still not working

I got premium familiy but my wife is still not able to see the download button...it still works like a basic plan, not premium...

  • Casual Listener
  • I got premium familiy but my wife is still not able to see the download button...it still works like a basic plan, not premium...
  • Melody
  • Spotify
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reactivating the Cancelled Premium

How do I reactivate my premium? I've cancelled it but it will expire on 29 and I still have a few more days to enjoy it. So how do I reactivate it? Thanks

  • Casual Listener
  • How do I reactivate my premium? I've cancelled it but it will expire on 29 and I still have a few more days to enjoy it. So how do I reactivate it? Thanks 😊
  • Emdeejane20
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes