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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173858 Views
  • 32 replies
  • 9 likes
  • 173858 Views
  • 32 replies
  • 9 likes

There is no invite link - Premuim Family

PlanPremium FamilyCountryUSA My Question or IssueI want to add my brother (same country, same household) to my family Spotify account I manage, but there is no invite link available. we only have 3 accounts and premium pays for up to 6. There is no "...

  • Visitor
  • Plan Premium Family Country USA   My Question or Issue I want to add my brother (same country, same household) to my family Spotify account I manage, but there is no invite link available....
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 1 replies
  • 0 likes

Premium member but can't access books

We have a Premium Family account, but only my husband (the account creator) can access audiobooks.

  • Visitor
  • We have a Premium Family account, but only my husband (the account creator) can access audiobooks.
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

upgrading from Duo ro Family plan

My daugther has playlist on her DUO plan When I upgrade ro Family plan can she keep her playlist from her DUO Plan Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My...

  • Visitor
  • My daugther has playlist on her DUO plan  When I upgrade ro Family plan can she keep her playlist from her DUO Plan     Free/Premium Country   Device (iPhone 8, S...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution i am in another country and my spotify premium plan doesn't work

I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my premium.

  • Casual Listener
  • I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my p...
  • Ukpauly1970
  • Newbie
  • 952 Views
  • 2 replies
  • 0 likes
  • 952 Views
  • 2 replies
  • 0 likes

Lost Profile

PlanPremiumCountryAustralia My Question or IssueMy Dad had his profile attached to my family account but it somehow got deleted when he went overseas. Is there a way to get it attached again to the Family Account?

  • Newbie
  • Plan Premium Country Australia   My Question or Issue My Dad had his profile attached to my family account but it somehow got deleted when he went overseas. Is there a way to get it a...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 174 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I play different songs at same time on different Google Nest device

How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?

  • Visitor
  • How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?
  • Rach2o
  • Visitor
  • 6482 Views
  • 13 replies
  • 0 likes
  • 6482 Views
  • 13 replies
  • 0 likes

Spotify kicked me from family plan, won’t let me rejoin and thinks i’m in a different country.

I live with my family in australia and we have a family plan. I have been travelling in the US for the past three or four months and have had no problems with spotify, but I quite literally flew back into the country TODAY and it’s kicked me from the...

  • Newbie
  • I live with my family in australia and we have a family plan. I have been travelling in the US for the past three or four months and have had no problems with spotify, but I quite literally flew b...
  • Not applicable
  • 335 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling premium after changing to family

I have a Premium Individual subscription but my dad has upgraded his subscription to Family and I have joined his subscription. Do I need to cancel my subscription or does Spotify do that automatically? I've tried canceling it but since I'm now a mem...

  • Casual Listener
  • I have a Premium Individual subscription but my dad has upgraded his subscription to Family and I have joined his subscription. Do I need to cancel my subscription or does Spotify do that a...
  • Billy-J
  • Spotify Star
  • 556 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 556 Views
  • 3 replies
  • 0 likes

Solved!! Premium family plan not working on family member account.

Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, but it is still not updated. Kindly guide on how to p...

  • Casual Listener
  • Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, b...
  • Bittencourt
  • Spotify Star
  • 1468 Views
  • 6 replies
  • 0 likes
  • 1468 Views
  • 6 replies
  • 0 likes

Cannot join Family Sub

Hello, today I got kicked out of my Family Subscription while going on a walk (in the morning it still worked). I tried to rejoin with the link from my mother and it constantly says Im in an other country, which in fact I'm not, lol. The address is c...

  • Casual Listener
  • Hello,   today I got kicked out of my Family Subscription while going on a walk (in the morning it still worked).   I tried to rejoin with the link from my mother and it constantly s...
  • Juancruzl
  • Visitor
  • 441 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 441 Views
  • 6 replies
  • 1 likes

Solved!! Had to redo family plan and now I can't log in with my current account with

Payment card expired. Plan was canceled. Resubscribed. One member can't log in with their existing account through the invite sent. Please help. I have logged out. logged in. resent invite. can't figure it out. can't access my playlists.

  • Casual Listener
  • Payment card expired. Plan was canceled. Resubscribed. One member can't log in with their existing account through the invite sent. Please help. I have logged out. logged in. resent invite. ca...
  • CarriSue
  • Casual Listener
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

Solved!! My daughter was kicked out of the family plan

My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad.This also happened a few months ago with my son and ...

  • Casual Listener
  • My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad....
  • godzilza
  • Regular
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

Cannot add my children to Premium Family

My children and I moved house where the main account holder is my husband. He sent the invite to the three of us. My invite link worked, but neither of my children could join. You could easily check the previous address my children and I shared and t...

  • Visitor
  • My children and I moved house where the main account holder is my husband. He sent the invite to the three of us. My invite link worked, but neither of my children could join. You could easily check ...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

Telling me I'm in the wrong country when joining family plan

My husband is trying to join my family plan, it is telling him he is in the wrong country. But we are using the same address

  • Visitor
  • My husband is trying to join my family plan, it is telling him he is in the wrong country. But we are using the same address
  • bronicolas
  • Visitor
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot Add new Family Member, Spotify thinks we live in different countries

PlanPremium FamilyCountrySweden DeviceiPhone 8Operating SystemiOS 16.7.2 My Question or IssueWe have been trying to add out two younger sons to our Premium Family account with no success. We follow the procedure by sending a link by the owner of the ...

  • Casual Listener
  • Plan Premium Family Country Sweden   Device iPhone 8 Operating System iOS 16.7.2   My Question or Issue We have been trying to add out two younger sons to our Premium Family a...
  • Apollo2231
  • Music Fan
  • 957 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 957 Views
  • 11 replies
  • 0 likes

Can’t Download on New Device

PlanPremium FamilyCountryUk DeviceiPhone 15 My Question or IssueI’ve just transferred to a new phone and I can’t download any songs to my new phone. I reformatted my old phone so there are no new phones on my plan. Any ideas ? Thanks

  • Casual Listener
  •   Plan Premium Family Country Uk  Device iPhone 15   My Question or Issue I’ve just transferred to a new phone and I can’t download any songs to my new phone. I reformatted m...
  • Maxim
  • Spotify Star
  • 181 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 181 Views
  • 3 replies
  • 0 likes

You need to live at the same address

Hi. Please help me. I have sent a invite to my sister to join as a member to my family plan in spotify. Even though I have input same address as mine and change her country setimting to her account she still cannot join to the member. My country is P...

  • Casual Listener
  • Hi. Please help me. I have sent a invite to my sister to join as a member to my family plan in spotify. Even though I have input same address as mine and change her country setimting to her account s...
  • Maxim
  • Spotify Star
  • 708 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 708 Views
  • 3 replies
  • 1 likes

SOLVED: PremFam member is dropped and cannot get back

Premium Family, I am the account owner, 3 members.Last week, one member was dropped accidentially (by system?).No Error message on client side, just the information that this account is currently "spotify free" or no membership recognized.Well, that ...

  • Casual Listener
  • Premium Family, I am the account owner, 3 members. Last week, one member was dropped accidentially (by system?). No Error message on client side, just the information that this account is c...
  • Maxim
  • Spotify Star
  • 278 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 3 replies
  • 0 likes