Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Bonjour je viens de payer l'abonnement premium étidiant et je ne suis pourtant pas passé Premium et on m'a quand même débité 4,99 euros ! Comment faire ? Je viens de me faire voler, c'est lamentable.
Hallo, Ik heb spotify premium via KPN. Ik wil graag Spotify Family. als ik mijn abonnement via KPN stop, blijven mijn afspeellijsten dan behouden? en zo ja? Welke stappen moet ik precies ondernemen?
Hallo, Ik wil graag mijn account loskoppelen van een Family groep. Ik heb geen contact meer met de beheerder van de Family groep. Kunnen jullie me daar bij helpen?
My dad has set up a family account on Spotify and he is sending me invites to join but I am receiving none of the emails! I thought the issue was that I had a premium account, so I cancelled that last month and I am now on a free plan, but still I ca...
Hi, I am an admin of a Premium Family. At start it was 3 members. Now when I invited a new member(my husband), after submitting the invitation he is getting logged into my daughter's account. Family subsctiprion does not recognize him as active membe...
Every time i go to my Premium for Family tab it takes me directly to the subscription tab....how else can I add a family member? Thx
I’ve been a Spotify premium user for over 5 years now, I never had any problems. but for some reason Spotify decided to stop my family subscription. I have already paid for this month but my subscription is already gone. What can i do??
When i send my husband the invitation and he tries to suscribe, it appears to him an error message wich says he has the wrong adress. The problem is that when i registered i didn't put any adress or cannot see it in my suscriptioninformation availabl...
I entered my family's spotify premium for one month, but the verification email was sent to **bleep** and i didn't verify my account, so i was kicked out of the plan.Now I am not being able to verify my account and enter the family plan. What can i d...
I currently have a premium plan where I have three devices on my account. I'm considering upgrading to a family plan so my family can use Spotify. How many devices are allowed per family member under the premium family plan?
Estimados, mi enamorado me esta invitando a su plan familiar y no me es posible unirme
How do I find out what I used as my physical address on my family plan I just started? I can't seem to add others to the plan, and I need to double check what I typed as my address.
Aile için premium davetiyesi sonunda istenilen adrese bilgilerimi yazıyorum ama yanlış adres diyerek kabul etmiyor. Adres değişikliği yapılmadığını biliyorum, direkt olarak girdiğim adresi görme şansım yok mu, çünkü hatırlayamıyorum tam olarak ne gir...
I have paid for the premium version for two months. I continue to only get “free”. My account states free. I have the premium family plan. My kids can listen as premium but when I sign in it says FREE again. I have logged out. I have reinstalled the ...
Hello all!!I started a family plan, but when I sent the invites, they are unable to verify the address, I try to see which address in on my account and I am unable to see any, I created my account through Facebook, those that have anything to do with...
Ola comunidade, Hoje eu possuo o plano premiun individual e gostaria de estar migrando para o plano familiar, como proceder? Obrigado
Boa tarde! Eu tenho o plano premium do spotify mas tem algo errado. Eu gostaria de importar algumas das minhas musicas do celular para o spotify, e eu n tenho a opcao, porem as outras pessoas que divido possuem. Eu ja segui os passos que voces deixar...
We have a Familiar Premium in our home, but my husband had problems with your Invitation to Familiar Member. We already disconected all devices and the Facebook, and the your Spotify Free still get out. Also, the Spotify Web and App both show us the ...
Hello, my question is simple, I want to subscribe to a premium family account, but I want to know if the first month is free ?. Thank you
Hello, I have a question to the Premium Family Account. I upgraded my Premium to the Family Premium Account that my family and me can save money. So I invited my parents and everything worked out as it should. I also invited my sister and she got the...