Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I do have a premium / Family Account. My husband's out for no reason. No mail arriving when I invite him. He's listening to music with breaks since a while? Anybody there who can help - Spotify didn_t until now ...
Can I change the credit card in Spotufy Family without cancel and do all over again? Best Regards, Renata Gimenes
Hello, On December 15 I upgrade My account to the Spotify for Family and They Charged Me. But today (15 January) I have an email about They did not charge Me this mounth. I tried to update my Payment information. I used same card but they do not acce...
Ola, tenho plano familiar e o app esta removendo todos os membros do meu plano. ai li nas perguntas frequentes que eles removem quem nao faz parte do mesmo endereco. Mas meus membros todos e eu moramos na mesma casa, como voces conferem esse tipo de ...
I am a Premium for Family subscriber based in Italy. I want to extend the subscription to a 5th member by I can't visualize any "add member" button. The page in blank, regardless of the browser. Please help.
Hi,I want to group my Wifi Speakers with the Airplay speakers.Right now, without family upgrade, I can only choose between either Wifi speaker OR airplay.When I upgrade to family premium, am I able to group these speakers? I want to hear via wifi spe...
Hello,I am french and would like to buy a Premium to my son for his birthday. Is there any chances that I can buy a gift card in a shop in France (like FNAC or DARTY...) in order to give it to him (and not via an email actually), instead of ordering ...
Hello! Just upgraded to premium family and when i invite people via email they cant connect. When they press the accept invite button on the email they get sent to a long link but after about half a second it takes me to the account overview page. Iv...
Hello, I have invited my family to use my account. They have accepted but their acceptance is not reflected. I have sent numerous emails and they have accepted the invitation many times. I am now wasting my suscription. Please advise
Faço parte de um plano familiar que me colocaram, e o dono da conta mãe recebeu um email que o meu endereço de email não é o mesmo que o dele e que eu precisava confirmar minha conta, ou perderia o acesso em 7 dias. Porém, não sei como fazer isso e n...
ola,eu mudei meu plano para o familia ja vai fazer uns 4 meses,e eu nao estou conseguindo usar,e estou pagando o valor do familia e nao consigo usar
Hi! I changed my premium account to family premium. Apprently my old premium never updated. I Can't replace the old premium with the family premium. Not even with an invite. What can I do? Thank you for your help!
I got that offer buy Spotify premium for 0.99€ per month.It was idk I thin 12. of December when i bought it and it said 3 monts for free so I clicked on the offer and bought premium. Now 1 Month later I have to pay because the "3" Months are over. An...
My daughter has upgraded to family packages but how do we get access to this we were sent an email with pass code but no instructions on what we need to do
I have premium trial on my phone but my daughter signed up to premium family, the invite email isn't working and I would like to disconnect the link to my Facebook so I can set spotify up on my mac and Iphone with a password. Any help would be apprec...
Yesterday my wife got automatically kicked out of my family plan ... Why? It has been working correctly for months and months, we log in from the same IP (our apartment) ... Why was she kicked out? And most important: why can't I invite her again? (w...
two months ago i upgraded my premium spotify to premium family, and for the last two months have been charged twice. Can i get this sorted? I tried to check if i had another account, which i did. However that was an old spotofy free acount. Can i get...
I cant access my account. MY SPOTIFY ACCOUNT STILL SAYS THAT I AM USING A FREE ACCOUNT AND I CANT DOWNLOAD ANY PLAYLIST OR SONG. BUT WHEN I CHECK MY ATM BALANCE, THE SPOTIFY CREDITS 65 PESOS ON MY ACCOUNT. I CHOSE THE 12 MONTHS SUBSCRIPTION BUT I CAN...
Last week I signed up for Spotify Family, but when I try to add a family member and fill in his firstname, lastname & e-mailadress (wich is correct), I can´t go further because of the error: ¨You must enter an e-mail address in the following format:¨...
I have premium- i cant invite family- i send Them an invite but when they clik on link they have access to my Music and not there own?