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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168788 Views
  • 32 replies
  • 9 likes
  • 168788 Views
  • 32 replies
  • 9 likes

veryfiing my accout

hi there,they kicked me out of "spotify premium family" cause i forgot to confirm my address...no I have to verify my account to get premium again...but I don´t know how....please help me thanks

  • Visitor
  • hi there, they kicked me out of "spotify premium family" cause i forgot to confirm my address...no I have to verify my account to get premium again...but I don´t know how....please help me &n...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Change to family plan - does my own premium price increase

Hi,I have premium membership for $9.99 a month. I want to start a new family plan for another person in my house, but that shows as $14.99. If I add her, does my own subscription price also increase? Or is that the price only for the new member.

  • Casual Listener
  • Hi, I have premium membership for $9.99 a month.  I want to start a new family plan for another person in my house, but that shows as $14.99.  If I add her, does my own subscription p...
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Unable to use Family Premium

When ever y try to activate this on my account which was already linked to my brother in law family premium account I keep getting an error that says "Ooops. something went wrong. Try again later" Any idea why is this?

  • Visitor
  • When ever y try to activate this on my account which was already linked to my brother in law family premium account I keep getting an error that says "Ooops. something went wrong. Try again later"&n...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

service-question about billing

i was charged twice i check my billing statement online and i was charged 5.33 twice i need that 5.33 refunded to my account

  • Newbie
  • i was charged twice i check my billing statement online and i was charged 5.33 twice i need that 5.33 refunded to my account
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Premium for family

I'm not able to insert any family members..When I push the Premium for Family it's just like as per the attached: So please assit, so we can get going with Premium Family

  • Newbie
  • I'm not able to insert any family members.. When I push the Premium for Family it's just like as per the attached:   So please assit, so we can get going with Premium Family   &n...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Adding a user to Premium for Family

Hi Community, I've started a Premium for Family plan and have had issues adding a user to the account. After accepting the invitation and entering account credentials on the confirmation page, I get this error message - "600 - Oops something went wro...

  • Newbie
  • Hi Community,   I've started a Premium for Family plan and have had issues adding a user to the account. After accepting the invitation and entering account credentials on the confirmation p...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Solved!! Member of a Spotify family has been removed

We are 5 guys living on same adress and started the Spotify Family account. One of the member's account has been removed, even when he share the same flat. What can I do with this? And why spotify removed him?

  • Casual Listener
  • We are 5 guys living on same adress and started the Spotify Family account. One of the member's account has been removed, even when he share the same flat. What can I do with this? And why spotify r...
  • jsannn
  • Community Legend
  • 7179 Views
  • 3 replies
  • 0 likes
  • 7179 Views
  • 3 replies
  • 0 likes

Re: Family plan

Hey I just subscribe to spotify family but can't invite my family members. When I go on spotify family on the left menu of my account, the page is blank ... see printscreen attached. How can I invite my family members?

  • Regular
  • Hey I just subscribe to spotify family but can't invite my family members. When I go on spotify family on the left menu of my account, the page is blank ... see printscreen attached. How can I i...
  • Luke
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Premium for Family invite does not work

hi everyone, my partner invited me to his Premium for family account (I have been using the Free subscription so far). I clicked to accept, filled in all the fields (yes, we do live at the same address and I filled in the exact same values into the f...

  • Newbie
  • hi everyone,   my partner invited me to his Premium for family account (I have been using the Free subscription so far). I clicked to accept, filled in all the fields (yes, we do live at the s...
  • Luke
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Not Able To Join My Premium Family Account

First of all when I click Accpet Invitation in my email it doesn't actually bring me anywhere helpful. And then when I go to "Redeem" I'm told my code is not a valid code. I have tried this multiple times for two days now and nothing has changed.

  • Newbie
  • First of all when I click Accpet Invitation in my email it doesn't actually bring me anywhere helpful. And then when I go to "Redeem" I'm told my code is not a valid code. I have tried this multiple ...
  • Luke
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account address issue

İ bought family account but spotify didn’t ask me address information. Now i can not invite my family to my premium account. How can i invite my family ?

  • Casual Listener
  • İ bought family account but spotify didn’t ask me address information. Now i can not invite my family to my premium account.  How can i invite my family ?
  • Buyyycu
  • Casual Listener
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

Can't remove members of family, it still asks for deleted member's address

I removed all members of my family in order to get rid of "wrong address issue".And I added a new member (my wife) by sending invitation to her. And when I tried to login in spotify family with her phone, the spotify page says "you are not in the sam...

  • Newbie
  • I removed all members of my family in order to get rid of "wrong address issue". And I added a new member (my wife) by sending invitation to her. And when I tried to login in spotify family with h...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

unable to add family members to premium account

When my Spouse tries to accept the family premium invitation, the following notification appears: Oeps! Er is iets fout gegaan. Probeer het opnieuw.(Oops! Something went wrong. Please try again.) I've tried several laptops and different internet conn...

  • Newbie
  • When my Spouse tries to accept the family premium invitation, the following notification appears: Oeps! Er is iets fout gegaan. Probeer het opnieuw. (Oops! Something went wrong. Please try a...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Premium For Family Code Not Working

After what seems like months of trying, my daughter FINALLY got her email, with the family premium code. We go to her account, and try it under "redeem a code" because that is the only one that we can find on your menu that takes a code. We keep tryi...

  • Newbie
  • After what seems like months of trying, my daughter FINALLY got her email, with the family premium code. We go to her account, and try it under "redeem a code" because that is the only one that we c...
  • moonfoo
  • Newbie
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Solved!! EInladung kommt nich an

Haben heute einen Familinaccount bezahlt doch ich kann die einladung kommt nicht an die e-mail adresse ist richtig. Aber ich bekomme keine e-mail mit den Daten (auch nicht im spam). Kann es daran liegen das ich mein spotify mit Facebook verknüpft hab...

  • Newbie
  • Haben heute einen Familinaccount bezahlt doch ich kann die einladung kommt nicht an die e-mail adresse ist richtig. Aber ich bekomme keine e-mail mit den Daten (auch nicht im spam). Kann es daran lie...
  • Pyromane
  • Newbie
  • 24717 Views
  • 10 replies
  • 2 likes
  • 24717 Views
  • 10 replies
  • 2 likes

How on earth do I accept a premium for family invitation?

I’m trying to add my wife to our premium for family account and every time we try to enter the confirmation information it says “Oops something went wrong”. I’m assuming it doesn’t like what’s being entered for street name and number, but I have no w...

  • Newbie
  • I’m trying to add my wife to our premium for family account and every time we try to enter the confirmation information it says “Oops something went wrong”.  I’m assuming it doesn’t like w...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Mi hija no puede unirse a mi plan familiar

El sistema no acepta a mi hija en el plan familiar a pesar de que vive conmigo y está anotando el domicilio correcto. Siempre sale su consabido "Ups, algo ha salido mal" que no sirve absolutamente para nada y la verdad ya me tiene harto!!!Heeeelp, pl...

  • Newbie
  • El sistema no acepta a mi hija en el plan familiar a pesar de que vive conmigo y está anotando el domicilio correcto. Siempre sale su consabido "Ups, algo ha salido mal" que no sirve absolutamente pa...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

My spotify premium famliy just stopeed working even though were still paying for it

Ive had spotify premium family for a hile now and it has been working fine but just now me and my other family members have been kicked out from it why, Even though we are still oaying for it we arent getting anything.

  • Newbie
  • Ive had spotify premium family for a hile now and it has been working fine but just now me and my other family members have been kicked out from it why, Even though we are still oaying for it we a...
  • makwal2
  • Music Fan
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

mi cuenta der spotify estaba vinculada con mi facebook y contrate una cuenta familiar de spotify pero elimine mi facebook y por consigiente se elimino mi cuenta de spotify y no puedo acceder de ninguna forma para eliminar el pago o agregar a alguien ...

  • Newbie
  • mi cuenta der spotify estaba vinculada con mi facebook y contrate una cuenta familiar de spotify pero elimine mi facebook y por consigiente se elimino mi cuenta de spotify y no puedo acceder de ningu...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes