Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Ho fatto Spotify family con la famiglia che siamo residenti allo stesso indirizzo,ma dopo aver accettato l’invito vedo sul sito che dice che il mio account è family.Esco e rientro dal sito un attimo dopo e vedo che sono un altra volta premium in prov...
I'm currently a Premium member, have been for 12 months, and pay via my mobile phone bill (charge to mobile, rather than any kind of deal with the network themselves). Looking to switch to the Family plan so that 2 family members I live with can make...
Olá, quero mudar meu plano para familiar, porém minha irmã mora em outra casa. Ela teria que vir até a minha para ativar? Grata
I'm trying to add a family member. They get the invite. When clicking on the link they need to log on, afterwhich they need to fill out first- and last-name, and street address. Thereafter they need to click on the I am not robot. All fine. But then ...
Ama Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan.yazısı çıkıyor ve ikinci aşamaya geçemiyorum.
Dat is heel vreemd. Op 3 november ben ik geupgrade van Premium naar Family. En vanochtend was mijn account weer teruggezet naar Free. Ik dacht "er zal wel iets mis zijn gegaan met de betaling" dus ik schafte een nieuwe Family aan. Weer 14,95.Maar toe...
I added a family member to the family premium package but she is receiving the advertisments. How can this be stopped?
My kids have been downgraded to spotify free from family premium since they haven't verified their home address (could have been spam mail as well). When I invite them again, it does not work (get a message in German saying "Upps, this hasn't worked....
Fiz o Facebook faz muito tempo, e fiz o spotify logo que saiu, nesse tempo efetuei o cadastro conforme o facebook, e não me lembro qual endereço esta cadastrado, comprei o plano familiar e não consigo ativar a conta pra minha mãe, namorado e irmã, se...
Hallo, ist es möglich, einen bestehenden Spotify-Premium Account auf Family umzustellen? Und zwar ohne ihn zu kündigen und -vor allem- ohne die Zahlungsart zu ändern? Ich kann einen neuen Family-Account anlegen, klar, und meine Daten wie z.B. Playlis...
Hi there, I just started a Premium for Family account under my name. What happens if I'm going overseas for 3 months? Will it change my country location and therefore change everyone else's account back to free? Thanks!
I don’t know why I got eliminated from my premium family account, we all live together, my brother send me another invitation but when trying to log in a message pops saying there’s an error. Am mad at the Spotify team because they eliminated me from...
I can not see my famliy membres details.I don't know who is who in the plan.Attach snapshot.Thanks in advance
Okay so when I tried to join a premium family package when I entered all the credentials correctly it rejected it and stated there was an error although all information was accurate Any Suggestions on fixing?
My ex fiancé and I just broke up and we had a family plan, and I would like to continue it, but she was the one who started the plan. I was wondering if there was anyway I can keep all of my playlist and daily mix when I have to create a new family p...
When i click on the link to accept the inventation for a family account, i get to see a white window instead of an confirmation screen.
Can you how to solve for the error message i am receiving? i tried to add my 13 year old daughter to my family plan and it gives me a red line message saying undefined: Oops something went wrong, please try again. i've tried several times
I am currently subscribed to Premium for Family. On the payment date, I was notified that my debit card details failed so I have to update my payment details and pay with my other debit card. I have successfully paid and got back to Premium again. Un...
So I just subscribed to the Spotify family package and I’m in the military so I’m always away from home I just want to make sure my family’s account won’t get suspended while I’m away all the time since Spotify will show that I’m at a different locat...
Hallo Zusammen, wir haben uns als Familie für das Family ABO entschieden. Trotz Bestätigung wurde nun nach Ablauf einer geraumen Zeit mitgeteilt, dass ein Konto nicht verifiziert werden konnte und wurde vom Dienst auf die "Free" Version umgestellt. D...