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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166952 Views
  • 32 replies
  • 9 likes
  • 166952 Views
  • 32 replies
  • 9 likes

Superuser Contribution Aile için premium hesap giriş problemi

Merhabalar, Spotify Aile için Premium hesabı kullanıyorum. Eşim çok önceden hesaba ekliydi. Geçtiğimiz hafta kardeşimi pakete dahil ettikten sonra eşimi hesaptan attı. Ve şu anda eşimi tekrar hesaba dahil etmeye çalıştığımızda kodu ve adres bilgileri...

  • Casual Listener
  • Merhabalar, Spotify Aile için Premium hesabı kullanıyorum. Eşim çok önceden hesaba ekliydi. Geçtiğimiz hafta kardeşimi pakete dahil ettikten sonra eşimi hesaptan attı. Ve şu anda eşimi&nbsp...
  • Agathon
  • Casual Listener
  • 2606 Views
  • 2 replies
  • 1 likes
  • 2606 Views
  • 2 replies
  • 1 likes

Adding existing account holders to Family Plan

I had a Premium plan that I paid for and two family members had the Premium plan paid for by our wireless provider - Rogers - and their plan is ending in a few weeks. I purchased the Family plan today and trying to add them. We don't want to start ov...

  • Newbie
  • I had a Premium plan that I paid for and two family members had the Premium plan paid for by our wireless provider - Rogers - and their plan is ending in a few weeks. I purchased the Family plan t...
  • jarredmorley
  • Roadie
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

THIS IS IMPOSSIBLE! HULU/SPOTIFY

First off, I HATE that spotify has no viable source of customer service. I don't have Twitter, I don't feel I should have to take my issue to a community blog to solve it. Secondly. If anyone from actual spotify sees this I need to cancel my hulu sub...

  • Newbie
  • First off, I HATE that spotify has no viable source of customer service. I don't have Twitter, I don't feel I should have to take my issue to a community blog to solve it.   Secondly. If anyon...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Otro Administrador en mi cuenta

Tengo una Cuenta Spotify Premiun Plan Familiar y la pago yo, pero aparece otro usuario como administrador y no puedo hacer nada, como puedo cambiar eso

  • Casual Listener
  • Tengo una Cuenta Spotify Premiun Plan Familiar y la pago yo, pero aparece otro usuario como administrador y no puedo hacer nada, como puedo cambiar eso
  • user-removed
  • Not applicable
  • 1019 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Security
  • 1019 Views
  • 3 replies
  • 1 likes

Spotify wilt niet upgraden

Ik deel een Spotify (Premium Family) account met mijn familie. Nu lukt het bij iedereen om Premium te gebruiken. Ik heb alle gegevens ingevuld en het is bevestigd, ook bij degene die over de betalingen gaat. Zij geeft aan dat mijn account op actief s...

  • Newbie
  • Ik deel een Spotify (Premium Family) account met mijn familie. Nu lukt het bij iedereen om Premium te gebruiken. Ik heb alle gegevens ingevuld en het is bevestigd, ook bij degene die over de b...
  • 566 Views
  • 0 replies
  • 0 likes
  • 566 Views
  • 0 replies
  • 0 likes

Öğrenci İndirimi Ödeme Sorunu

Spotify premium'a öğrenci indirimli bir şekilde geçmek için android telefonumdan kart bilgilerimi girdim, ücret alınmadığı söyleniyordu, ardından benden öğrenci olduğuma dair bir dosya göndermemi istediler (transkript, ders programı vs.) ben o dosyay...

  • Visitor
  • Spotify premium'a öğrenci indirimli bir şekilde geçmek için android telefonumdan kart bilgilerimi girdim, ücret alınmadığı söyleniyordu, ardından benden öğrenci olduğuma dair bir dosya göndermemi ist...
  • user-removed
  • Not applicable
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

Spotify Türkiye Öğrenci İndirimi Sorunu

Merhabalar Spotify Staff'leri Öğrenci İndirimden Yararlanmak İstedim aldıgım zaman baktım git parya gitmiş ama üniversite öğrencisi olmam needğini gördüm paramı geri iade edilmesinin istiyorum

  • Casual Listener
  • Merhabalar Spotify Staff'leri Öğrenci İndirimden Yararlanmak İstedim aldıgım zaman baktım git parya gitmiş ama üniversite öğrencisi olmam needğini gördüm paramı geri iade edilmesinin istiyorum 
  • jexymaintv
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

PLAN FAMILIAR FALLA AL AUNTENTICAR DIRECCION

Al tratar de dar de alta a un familiar le pide dirección de domicilio,introducimos mi dirección y manda error de domicilio, hay alguna manera de verificar mi domicilio y ver cual esta registrado porque no está funcionando el plan, nota: ya había esta...

  • Newbie
  • Al tratar de dar de alta a un familiar le pide dirección de domicilio,introducimos mi dirección y manda error de domicilio, hay alguna manera de verificar mi domicilio y ver cual esta registrado porq...
  • ject
  • Newbie
  • 18202 Views
  • 15 replies
  • 1 likes
  • 18202 Views
  • 15 replies
  • 1 likes

jag får inte upp där man ska ange inloggningskoden när jag försöker logga inn med premium family

jag har hel dagen försökt logga inn på premium family, min mamma har skickat koden flera gånger men jag får inte upp där man ska ange inloggningskoden utan den går direkt till där man ska ange sin adress osv. Hur kan man lösa detta problemet?

  • Newbie
  • jag har hel dagen försökt logga inn på premium family, min mamma har skickat koden flera gånger men jag får inte upp där man ska ange inloggningskoden utan den går direkt till där man ska ange sin a...
  • thstax
  • Newbie
  • 2331 Views
  • 1 replies
  • 0 likes
  • 2331 Views
  • 1 replies
  • 0 likes

No invitation

Hi, my parent invite me to get in his Family Premium Group, but i didn't riceive the mail. He sent it 2 days ago. The other members have already received the mail and it's all ok...I have no other subscription. Any tips?Thank's

  • Casual Listener
  • Hi, my parent invite me to get in his Family Premium Group, but i didn't riceive the mail. He sent it 2 days ago. The other members have already received the mail and it's all ok...I have no other s...
  • belmuso
  • Casual Listener
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Solved!! I paid for the premium family plan, but I am not receiving premium!!!

Hi, I am very upset as I just spent the $15 that was already taken out of my account buying the premium family plan and it's not working. Not only did it not give ME premium... it will not allow me to add my family (who yes live at the same address a...

  • Casual Listener
  • Hi,       I am very upset as I just spent the $15 that was already taken out of my account buying the premium family plan and it's not working. Not only did it not give ME p...
  • LeoRager
  • Community Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Superuser Contribution Alteração de Dados

Prezados, boa tardeGostaria de saber como mudo o nome do meu perfil, pois na hora em que fui cadastrar coloquei o de um familiar ao inves do meu achando que aquele local seria para adicionar familiares ao plano.

  • Newbie
  • Prezados, boa tarde Gostaria de saber como mudo o nome do meu perfil, pois na hora em que fui cadastrar coloquei o de um familiar ao inves do meu achando que aquele local seria para adicionar famili...
  • Bittencourt
  • Spotify Star
  • 409 Views
  • 6 replies
  • 0 likes
  • 409 Views
  • 6 replies
  • 0 likes

Membros removidos do plano familiar, e não conseguem mais acessar

Meu irmão estava no meu plano familiar e meu pai também, depois do meu segundo mes de pagamento, todos foram removidos e ninguém consegue mais aceitar o meu convite Está apresentando erro 3 no momento de aceitar o convite.

  • Newbie
  • Meu irmão estava no meu plano familiar e meu pai também, depois do meu segundo mes de pagamento, todos foram removidos e ninguém consegue mais aceitar o meu convite Está apresentando erro 3 no moment...
  • Bittencourt
  • Spotify Star
  • 1557 Views
  • 1 replies
  • 0 likes
  • 1557 Views
  • 1 replies
  • 0 likes

Ogrenci indirimi odeme hatasi

Merhabalar ucret kredi kartimdan 3 defa cekilmis, bankayla konustum ve sorunu spotifyin cozmesi gerektigini soyledi. Yardimci olabilir misiniz?

  • Newbie
  • Merhabalar ucret kredi kartimdan 3 defa cekilmis, bankayla konustum ve sorunu spotifyin cozmesi gerektigini soyledi. Yardimci olabilir misiniz?
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Solved!! Premium for family

I AM copy pasting what I sent spotify customer service since they gave me an option to ask the spotify community too "Hi, my mother recently upgraded to premium family. She inputed our address but left the street number blank (since we don't have str...

  • Casual Listener
  • I AM copy pasting what I sent spotify customer service since they gave me an option to ask the spotify community too   "Hi, my mother recently upgraded to premium family. She inputed our a...
  • shineedivas
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi ödeme sorunu

Merhaba,Ben bugün Spotify ın öğrenci indiriminden yararlanmak için para yatırdım.Ancak benden para alınmayacağı söylendi.Bende bilgilerimi girdim ve karttan para çekildi.Hala premium hesap olmadı.Tarafınızdan para iademin yapılmasını istiyorum.

  • Casual Listener
  • Merhaba, Ben bugün Spotify ın öğrenci indiriminden yararlanmak için para yatırdım.Ancak benden para alınmayacağı söylendi.Bende bilgilerimi girdim ve karttan para çekildi.Hala premium hesap olmadı.T...
  • Heimskr
  • Newbie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

premium for family

kan gebruikers niet inzien en aanpassenKrijg alleen een wit scherm.

  • Newbie
  • kan gebruikers niet inzien en aanpassen Krijg alleen een wit scherm.
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Not receiving email to add family

Not receiving invite email to add family members i have sent it twice. What do i need to do.

  • Casual Listener
  • Not receiving invite email to add family members i have sent it twice. What do i need to do.
  • Luke
  • Spotify Star
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Cant add account to family

Hello there,1 month ago I went to Spotify Family. There are 2 family members. But two of them were removed from membership. I sent an invitation now. After entering the address, I get the error "error occurred try again".

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  • Casual Listener
  • Hello there, 1 month ago I went to Spotify Family. There are 2 family members. But two of them were removed from membership. I sent an invitation now. After entering the address, I get the error "e...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Joining my "premium" daughter to our new "Premium for Family" account..?

Hello,My daughter has a premium account with an old (inaccessible) email address. I want to transfer her accross to our new family account and cancel her old premium accounts. I am under firm instructions that this should not lose her account informa...

  • Newbie
  • Hello, My daughter has a premium account with an old (inaccessible) email address. I want to transfer her accross to our new family account and cancel her old premium accounts. I am under firm i...
  • justinewin_
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes