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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167780 Views
  • 32 replies
  • 9 likes
  • 167780 Views
  • 32 replies
  • 9 likes

Cant add members

Already asked this question earlier but still no answer.I've tried to add a new family member to this account, tried it also with another family member. The e-mail adres @live didnt get a intivite but the @gmail.com did. Is there a problem with the m...

  • Casual Listener
  • Already asked this question earlier but still no answer. I've tried to add a new family member to this account, tried it also with another family member. The e-mail adres @live didnt get a i...
  • LeoRager
  • Community Legend
  • 947 Views
  • 2 replies
  • 1 likes
  • Familiy Account
    Family Member
    famliy account
    mail
    Windows
  • 947 Views
  • 2 replies
  • 1 likes

600 - hoppla! da ist wohl etwa schief gelaufen... spotify family

hallo,mein bruder hat sich spotify family geholt und uns per mail eingeladen, aber jedesmal wenn wir anderen aus der famillie unser daten eingeben und dann dieses bestätigen kommt die fehlermeldung "600 - hoppla! da ist wohl etwa schief gelaufen... g...

  • Casual Listener
  • hallo, mein bruder hat sich spotify family geholt und uns per mail eingeladen, aber jedesmal wenn wir anderen aus der famillie unser daten eingeben und dann dieses bestätigen kommt die f...
  • 485 Views
  • 0 replies
  • 0 likes
  • 485 Views
  • 0 replies
  • 0 likes

I can't join to family plan due to issues with the page

Please I need help. What's going on with the Spotify's page. I've already tried five times unsucessfully.

  • Newbie
  • Please I need help. What's going on with the Spotify's page. I've already tried five times unsucessfully.
  • kwuunnn
  • Newbie
  • 492 Views
  • 3 replies
  • 1 likes
  • 492 Views
  • 3 replies
  • 1 likes

Superuser Contribution invitation des membre de la famille introuvable + erreur 404

Je viens de m'adonner à Spotify famille. Je voudrais maintenant inviter les membres de ma famille. Quand je vais sur mon compte, l'onglet famille est tout blanc, il n'y a rien d'écrit, rien pour inviter quelqu'un. Pourquoi ? De plus je n'arrive même ...

  • Newbie
  • Je viens de m'adonner à Spotify famille. Je voudrais maintenant inviter les membres de ma famille. Quand je vais sur mon compte, l'onglet famille est tout blanc, il n'y a rien d'écrit, rien pour invi...
  • JulianA_Bogota
  • Roadie
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cuenta familiar

Hola, Quiero saber si puedo compartir mi cuenta familiar, con una hermana que vive en estados unidos, mientras yo como dueño de la cuenta vivo en Mexico. Saludos

  • Newbie
  • Hola,   Quiero saber si puedo compartir mi cuenta familiar, con una hermana que vive en estados unidos, mientras yo como dueño de la cuenta vivo en Mexico.   Saludos  
  • JulianA_Bogota
  • Roadie
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Meu plano Premium não alterou

Contratei o plano Família já fazem uns três dias e ainda não consegui ter acesso ao mesmo , ainda estou usando o Premium. Já foi cobrado do meu cartão ontem o valor do Premium Família.

  • Newbie
  • Contratei o plano Família já fazem uns três dias e ainda não consegui ter acesso ao mesmo , ainda estou usando o Premium. Já  foi cobrado do meu cartão ontem o valor do Premium Família. 
  • JulianA_Bogota
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Problema com o plano familiar

Quando clico em aceitar o convite ele me leva para o site do spotify mas não a qualquer informação ou lugar para inserir os dados

  • Newbie
  • Quando clico em aceitar o convite ele me leva para o site do spotify mas não a qualquer informação ou lugar para inserir os dados 
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Tengo el plan familiar premium y no puedo agregar familiares

Tengo plan familiar premium y no me deja agregar familiares porque dicen que no viven conmigo y si viven en mi misma dirección. Mi cuenta no tiene direción solamente código postal pero a mi familia le pide dirección, necesito ayuda!!!

  • Newbie
  • Tengo plan familiar premium y no me deja agregar familiares porque dicen que no viven conmigo y si viven en mi misma dirección. Mi cuenta no tiene direción solamente código postal pero a mi familia l...
  • albertoart22
  • Newbie
  • 929 Views
  • 1 replies
  • 0 likes
  • 929 Views
  • 1 replies
  • 0 likes

I thought I could download music off of spotify?

there is a download button on my ipad for spotify. Am I downloading music or not? Can I play this off line? can I put it on my ipod? It looks like I can't....?thanks

  • Newbie
  • there is a download button on my ipad for spotify.  Am I downloading music or not?  Can I play this off line?  can I put it on my ipod?  It looks like I can't....? thanks  
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Rejoining a family plan

So my brother and I had a family plan for a while and he had to reset his account. This of course changed my subscription back to free, but whenever I click on the link that the invite sends me it just takes me to the Spotify website. How can I redee...

  • Newbie
  • So my brother and I had a family plan for a while and he had to reset his account. This of course changed my subscription back to free, but whenever I click on the link that the invite sends me it j...
  • 415 Views
  • 0 replies
  • 0 likes
  • 415 Views
  • 0 replies
  • 0 likes

Family Invitation-not working

Got an invitation for a family account, clicked the link in my mail,spotify page opens but never stops loading.I also didn't find a way to enter the code I got in the invitaion mail.

  • Newbie
  • Got an invitation for a family account, clicked the link in my mail,spotify page opens but never stops loading. I also didn't find a way to enter the code I got in the invitaion mail.    
  • Amanda2923
  • Newbie
  • 1065 Views
  • 2 replies
  • 0 likes
  • 1065 Views
  • 2 replies
  • 0 likes

Premium link not working

My wife sent me an invite for Premium but when i click "accept invitation" it takes me to a log-in page instead of sending me to a "redeem" page as is necessary to be added onto her account. How can I be added to her account without having to log int...

  • Newbie
  • My wife sent me an invite for Premium but when i click "accept invitation" it takes me to a log-in page instead of sending me to a "redeem" page as is necessary to be added onto her account.  Ho...
  • Maxim
  • Spotify Star
  • 803 Views
  • 1 replies
  • 0 likes
  • 803 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

mi prima me mando el link pero cuando ingrso todos mis datos me sale un mensaje diciendo error, intente nuevamente. alguien me puede explicar que hacer?

  • Newbie
  • mi prima me mando el link pero cuando ingrso todos mis datos me sale un mensaje diciendo error, intente nuevamente. alguien me puede explicar que hacer?
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Prélèvement non volontaire

Bonjour, je possède un compte spotify free, j,'ai voulu tenter de prendre l'offre étudiant à 4,99€ aujourd'hui. Pour cela j'ai donc commencé à remplir le formulaire, mes coordonnées bancaires, puis au moment de rentrer les justificatifs de mon statut...

  • Casual Listener
  • Bonjour, je possède un compte spotify free, j,'ai voulu tenter de prendre l'offre étudiant à 4,99€ aujourd'hui. Pour cela j'ai donc commencé à remplir le formulaire, mes coordonnées bancaires, puis a...
  • JinJinriki
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

premium family invites emails not being received

Trying to get my kids invited to premium family. Keep sending invites, always says "pending".

  • Newbie
  • Trying to get my kids invited to premium family. Keep sending invites, always says "pending". 
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Premium for family - option to redeem code not popping up

I have premium for family and have sent my son an email to join. When we click on the green box to join he has to log in to Spotify but then no box to redeem the code pops up. I have been into the are REDEEM but it does not accept the code there. How...

  • Newbie
  • I have premium for family and have sent my son an email to join. When we click on the green box to join he has to log in to Spotify but then no box to redeem the code pops up.  I have been i...
  • peter6600
  • Newbie
  • 1153 Views
  • 1 replies
  • 0 likes
  • 1153 Views
  • 1 replies
  • 0 likes

Overdraft

Spotify has paid me 6 times, but I was just trying to be a premium member. Why did they get paid so much? There is an attachment. Pls help me. Thx for helping.

  • Newbie
  • Spotify has paid me 6 times, but I was just trying to be a premium member. Why did they get paid so much? There is an attachment. Pls help me. Thx for helping.
  • LeoRager
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compte premium ne s active pas avec le pack family

J ai reçu un mail pour activer la version premium via le pack family. Sur mon compte cela est bien enregistré mais sur l appli smartphone mon compte est toujours en free.Comment faire pour être en version premium sur le téléphone ?J ai déjà tenté de ...

  • Newbie
  • J ai reçu un mail pour activer la version premium via le pack family. Sur mon compte cela est bien enregistré mais sur l appli smartphone mon compte est toujours en free. Comment faire pour être e...
  • rdv193
  • Newbie
  • 1387 Views
  • 2 replies
  • 0 likes
  • 1387 Views
  • 2 replies
  • 0 likes

Premium a familiar

Mi hijo tiene plan Premium y yo quiero abrir un plan familiar donde lo incluiría a él , debo cancelar el plan premium o eso se hace automáticamente

  • Newbie
  • Mi hijo tiene plan Premium y yo quiero abrir un plan familiar donde lo incluiría a él , debo cancelar el plan premium o eso se hace automáticamente 
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Familiar account invitation

hello, i have an issue, i invite a family member into my plan but the invitation appears whith another profile, not my profile.help please

  • Newbie
  • hello, i have an issue, i invite a family member into my plan but the invitation appears whith another profile, not my profile. help please
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes