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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167577 Views
  • 32 replies
  • 9 likes
  • 167577 Views
  • 32 replies
  • 9 likes

**bleep** YOU MOTHER **bleep**ER SPOTiFY SHEET

Cancelaram minha assinutarua familia do nada minha esposa esta pagando, ja me reenviou o convite mas a porra do codigo nao funciona e essa merda de spotity nao tem contato

  • Newbie
  • Cancelaram minha assinutarua familia do nada minha esposa esta pagando, ja me reenviou o convite mas a porra do codigo nao funciona e essa merda de spotity nao tem contato
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Changing the main email

Hi I just opened a family Spotify account and now want to change the email to mine instead of my wife's. However, it says there is already an account with this email. How do I change it? thanks for your help.

  • Newbie
  • Hi  I just opened a family Spotify account and now want to change the email to mine instead of my wife's. However, it says there is already an account with this email. How do I change it? &n...
  • LordRollin
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Spotify family account

Ik heb voor spotify familie betaald maar hij doet het bij niemand. 

  • Newbie
  • Ik heb voor spotify familie betaald maar hij doet het bij niemand. 
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Problem with premium for family

Hi everyone,A few weeks ago, my brother and sister have an issue that they were kick off for the plan because it was a problem in their account.I talk with someone in online chat that resolved this issue. But now I have the same problem for my little...

  • Casual Listener
  • Hi everyone, A few weeks ago, my brother and sister have an issue that they were kick off for the plan because it was a problem in their account. I talk with someone in online chat that resolved th...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Solved!! I lost my premium subscription

I was paying for premium, all of the sudden without me cancelling my subscription or anything, it just went away. Im not even sure if I'm still paying for it. Why did Spotify cut off my premium subscription, and how can I get it back.

  • Newbie
  • I was paying for premium, all of the sudden without me cancelling my subscription or anything, it just went away. Im not even sure if I'm still paying for it. Why did Spotify cut off my premium subsc...
  • december0296
  • Newbie
  • 5158 Views
  • 3 replies
  • 0 likes
  • 5158 Views
  • 3 replies
  • 0 likes

Upgrade to premium allows multiple payment options, upgrade to family only allows credit card!

As the title says, I`m in Indonesia and have multiple choices of payment gateways to upgrade to Premium.I actually want the whole family to be in the package, if I choose family and the only way I can pay is by credit card, which is no good to me as ...

  • Casual Listener
  • As the title says, I`m in Indonesia and have multiple choices of payment gateways to upgrade to Premium. I actually want the whole family to be in the package, if I choose family and the only way I...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

2 kez Ücret alındı mail gelmedi premium olmadım

Merhaba,premium olmak için telefonumdan başvurdum ve belge istedi dosya seç kısmından belgeyi seçmeye çalıştım fakat seçilmiyordu. Fakat işlem tamamlanmadan ücret alınmıştı. Bilgisayardan yaptım ve bu sefer e devlet üzerinden yök tarafından verilen, ...

  • Newbie
  • Merhaba,premium olmak için telefonumdan başvurdum ve belge istedi dosya seç kısmından belgeyi seçmeye çalıştım fakat seçilmiyordu. Fakat işlem tamamlanmadan ücret alınmıştı. Bilgisayardan yaptım ve b...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

I currently have spotify premium but I can't listen to childish gambino or saint motel

I try to listen to Childish Gambino and Saint Motel, Artists who are supposed to be available for premium users on spotify, and I can't listen to any of these two artists music. I try to play the songs and it says in a blue message bar on my computer...

  • Casual Listener
  • I try to listen to Childish Gambino and Saint Motel, Artists who are supposed to be available for premium users on spotify, and I can't listen to any of these two artists music. I try to play the son...
  • annakrogsgaard
  • Casual Listener
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Para iadesi

Arkadaslar spotify destege mail atarsaniz para iadesi alirsiniz  

  • Casual Listener
  • Arkadaslar spotify destege mail atarsaniz para iadesi alirsiniz   
  • 203 Views
  • 0 replies
  • 1 likes
  • 203 Views
  • 0 replies
  • 1 likes

¡Se puede cambiar la cuenta de una invitación?

A la hora de contratar el plan fmiliary mandar las invitaciones nos hemos equivocado de cuenta, ¿se puede eliminar una invitacion para poner la correcta?

  • Newbie
  • A la hora de contratar el plan fmiliary mandar las invitaciones nos hemos equivocado de cuenta, ¿se puede eliminar una invitacion para poner la correcta?
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

My payment for Family Premium has already processed but still unable to send invites!

When i click on the Premium for Family link in my account page, it just redirects me to this link - https://www.spotify.com/uk/family/ I'm sure i'm doing everything right, just not getting any option to send invites.

  • Casual Listener
  • When i click on the Premium for Family link in my account page, it just redirects me to  this link - https://www.spotify.com/uk/family/   I'm sure i'm doing everything right, just not g...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution When adding account to family I get 600 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.

I've invited my daughter (this Account) to our family account, when she accepts the invite she repeatedly gets "600 - Oeps! Er is iets fout gegaan. Probeer het opnieuw." (translates to 600 - Oops! Something wnet wrong. Please try again."I have tried ...

  • Newbie
  • I've invited my daughter (this Account) to our family account, when she accepts the invite she repeatedly gets "600 - Oeps! Er is iets fout gegaan. Probeer het opnieuw." (translates to 600 - O...
  • JulianA_Bogota
  • Roadie
  • 2002 Views
  • 1 replies
  • 0 likes
  • 2002 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema na liberação do plano, paguei pelo cartão

Boa noite pessoal, paguei pelo cartao tem 2 horas e não recebi ainda o plano e o que tem de mais estranho é que nos recibos não está mostrando o pagamento e liguei para a operadora do cartão e o pagamento foi efetuado com sucesso . O que devo fazer ?

  • Newbie
  • Boa noite pessoal, paguei pelo cartao tem 2 horas e não recebi ainda o plano e o que tem de mais estranho é que nos recibos não está mostrando o pagamento e liguei para a operadora do cartão e o paga...
  • JulianA_Bogota
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Change administrator on Premium for Family plan

Hello - How do I change the administrator on the Premium for Family plan?

  • Newbie
  • Hello - How do I change the administrator on the Premium for Family plan?
  • Loretta
  • Casual Listener
  • 35311 Views
  • 5 replies
  • 1 likes
  • 35311 Views
  • 5 replies
  • 1 likes

started family, is my premium cancelled

i was with spotify premium until my sister sent me an invite for family premium and i accepted, now im with family premium, but is my normal premium automatically cancelled? how can i check?

  • Newbie
  • i was with spotify premium until my sister sent me an invite for family premium and i accepted, now im with family premium, but is my normal premium automatically cancelled? how can i check?
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Problem accepting family invite

Hi,having terrible trouble accepting an invite from a premium for family account. When I accept it, according to the support page "You’re redirected to a new browser that contains a pre-filled token. Click REDEEM". This doesn't happen, instead I'm pr...

  • Newbie
  • Hi, having terrible trouble accepting an invite from a premium for family account. When I accept it, according to the support page "You’re redirected to a new browser that contains a pre-filled t...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

[Premium Family] problem

I purchased Spotify Premium Family today, my account(main) was able to get the premium status, but my family member cannot get the premium status despite me registering them as one of the family member. We got email saying that I successfully added h...

  • Newbie
  • I purchased Spotify Premium Family today, my account(main) was able to get the premium status, but my family member cannot get the premium status despite me registering them as one of the family m...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Family members thrown out even though they verified their adress

All my family members were thrown out of my family subscription even though they all verfied their adress. Why? And now I try to add them again but they cannot join...

  • Newbie
  • All my family members were thrown out of my family subscription even though they all verfied their adress. Why?   And now I try to add them again but they cannot join... 
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
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FAMILY MEMBERS PAYING MULTIPLE SUBCRIPTIONS

MY SON AT COLLEGE IS PAYING 10.66 EACH QUARTER AND MY DAUGHTER IS PAYING 10.66 EACH MONTH. IS THERE ANYWAY TO COMBINE THESE SUBSCRIPTIONS?

  • Newbie
  • MY SON AT COLLEGE IS PAYING 10.66 EACH QUARTER AND MY DAUGHTER IS PAYING 10.66 EACH MONTH.  IS THERE ANYWAY TO COMBINE THESE SUBSCRIPTIONS?  
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Conta familiar , todo mês é excluido

Tenho uma conta familiar onde meus amigos compartilham comigo eles moram no mesmo local que eu resolvemos criar uma conta mas todos os messes que faço o pagamento os usuários no caso eles são excluídos , se poder resolver pra n acontecer agradeço ......

  • Newbie
  • Tenho uma conta familiar onde meus amigos compartilham comigo eles moram no mesmo local que eu resolvemos criar uma conta mas todos os messes que faço o pagamento os usuários no caso eles são excluíd...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes