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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166921 Views
  • 32 replies
  • 9 likes
  • 166921 Views
  • 32 replies
  • 9 likes

Problemas com plano familiar

Ontem meu pai fez a reativação do nosso plano familiar, ele conseguiu mandar o convite normalmente, porem quando eu clico em aceitar convite muda de pagina e nao carrega pra que eu possa dar continuidade no processo. Como procedo diante dessa situaça...

  • Newbie
  • Ontem meu pai fez a reativação do nosso plano familiar, ele conseguiu mandar o convite normalmente, porem quando eu clico em aceitar convite muda de pagina e nao carrega pra que eu possa dar continui...
  • Bittencourt
  • Spotify Star
  • 237 Views
  • 1 replies
  • 1 likes
  • 237 Views
  • 1 replies
  • 1 likes

We all live in the same house, but...

Hey, my account has been premium via family for more than a year now, but recently a problem is tormenting me and I just had to post about it here. I had to make several accounts (4) because of this problem. Here is the problem: My mother forgot what...

  • Newbie
  • Hey, my account has been premium via family for more than a year now, but recently a problem is tormenting me and I just had to post about it here. I had to make several accounts (4) because of t...
  • user-removed
  • Not applicable
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Unable to Join Family Plan

Whenever I attempt to join my family plan, I get the error message "Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't work, ask the plan owner to send another invite." Despite having clicke...

  • Casual Listener
  • Whenever I attempt to join my family plan, I get the error message "Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't work, ask the plan o...
  • OlaForssberg
  • Newbie
  • 682 Views
  • 1 replies
  • 0 likes
  • 682 Views
  • 1 replies
  • 0 likes

No invitation email received by family member

I am trying to add my husband to our family account. It says an invitation was sent but he is not receiving anything. I tried removing and re-adding, we've logged in and out of all of our accounts, and he still is not receiving the invitation. Is the...

  • Newbie
  • I am trying to add my husband to our family account. It says an invitation was sent but he is not receiving anything. I tried removing and re-adding, we've logged in and out of all of our accounts, a...
  • DeLunatic
  • Newbie
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium won't recognize on mobile

I just got added to my family spotify premium account and it shows up as premium on my laptop but it still says free subscription on my phone. Not sure what to do here.

  • Newbie
  • I just got added to my family spotify premium account and it shows up as premium on my laptop but it still says free subscription on my phone. Not sure what to do here. 
  • MonicaM_Bogota
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Premium for family email link not working

My mom has sent me several invites to her family subscription and every time when I click the link it goes to Spotify, has me log on, but then gets stuck loading on this page:

  • Newbie
  • My mom has sent me several invites to her family subscription and every time when I click the link it goes to Spotify, has me log on, but then gets stuck loading on this page:  
  • JephenS
  • Casual Listener
  • 466 Views
  • 6 replies
  • 0 likes
  • 466 Views
  • 6 replies
  • 0 likes

Pagina Invitación plan familiar no carga.

Hola, Me enviaron un correo de invitación para el plan familiar de Spotify pero se queda cargando y no me aparece nada mas, por favor ayuda... Es un problema de la pagina??

  • Casual Listener
  • Hola,   Me enviaron un correo de invitación para el plan familiar de Spotify pero se queda cargando y no me aparece nada mas, por favor ayuda...   Es un problema de la pagina??
  • Dubosky2013
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

End of family account.

My family and i, had get and buying Spotify Premium.But today for 1 hour ago, the Premium, dosent work any longer, but we have paid for premium. Does anybody know what we can't do?

  • Newbie
  • My family and i, had get and buying Spotify Premium. But today for 1 hour ago, the Premium, dosent work any longer, but we have paid for premium. Does anybody know what we can't do? 
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Downloaded music disappears

I have an android device running spotify and I am storing downloaded songs/albums/playlists on an external micro sd card using the premium feature. These downloaded tracks will be present in the library after downloading them. However, every so often...

  • Newbie
  • I have an android device running spotify and I am storing downloaded songs/albums/playlists on an external micro sd card using the premium feature. These downloaded tracks will be present in the libr...
  • Tom
  • Community Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • Android
    Mobile
    Premium
  • 546 Views
  • 1 replies
  • 0 likes

Can't Accept Family Premium Invite

I'm doing this for my sister, I'm the main user.. She used to be in my family plan along with others and suddenly they all got kicked out, they were supposed to accep and invite and change address. I could do it for 3 of the users, but not for my sis...

  • Newbie
  • I'm doing this for my sister, I'm the main user.. She used to be in my family plan along with others and suddenly they all got kicked out, they were supposed to accep and invite and change address. I...
  • rolfoli
  • Newbie
  • 494 Views
  • 2 replies
  • 0 likes
  • 494 Views
  • 2 replies
  • 0 likes

Problemas con plan familiar

Tengo problema al aceptar la invitacion para unirme al plan familiar. Recibo el correo electronico donde dice que he sido invitado a formar parte del plan familiar, al seleccionar "aceptar invitacion" me redirige a una pagina donde no logro pasar mi ...

  • Regular
  • Tengo problema al aceptar la invitacion para unirme al plan familiar. Recibo el correo electronico donde dice que he sido invitado a formar parte del plan familiar, al seleccionar "aceptar invitacion...
  • jaraz_86
  • Casual Listener
  • 341 Views
  • 3 replies
  • 0 likes
  • 341 Views
  • 3 replies
  • 0 likes

Spotify premium family

My spotify premium family was working until yesterday but since today even though the person in charge of the account has invited me once more I was not able to proceed further because it says that an error occurred - try again.Since my boyfriend is ...

  • Visitor
  • My spotify premium family was working until yesterday but since today even though the person in charge of the account has invited me once more I was not able to proceed further because it says that a...
  • gomesstrike
  • Newbie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMAS AL ACEPTAR LA INVITACION

Me mandan el correo para aceptar la invitacion, le doy click a aceptar la invitacion pero no me redirecciona para cajear el código, se queda cargando solamente y aparece nada mas.

  • Newbie
  • Me mandan el correo para aceptar la invitacion, le doy click a aceptar la invitacion pero no me redirecciona para cajear el código, se queda cargando solamente y aparece nada mas. 
  • AndresCallan
  • Casual Listener
  • 736 Views
  • 2 replies
  • 1 likes
  • 736 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problemas con Plan Familiar Premium

Mi esposo me mandó la invitación pata oiber unirme al olsn familiar y no Mr lo permite, me sale un error, qué debo hacer en este caso??

  • Visitor
  • Mi esposo me mandó la invitación pata oiber unirme al olsn familiar y no Mr lo permite, me sale un error, qué debo hacer en este caso?? 
  • Aichel
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Family Account Goodbye Spotify

Dear Spotify,It saddens me to say that this relationship is just not working out. I feel that I am working harder to make this work than you. I speak to you with true feelings and all I get in return is generic responses that do nothing to address my...

  • Casual Listener
  • ...m sorry, but I found someone else.  Tidal has accepted me and my family with not issues and has made us feel welcomedand valued.    I hope that you find learn to focus on what really m...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution Overzetten premium Free naar Family

Hallo, ik heb zojuist mijn account overgezet van premium Free naar Family aangezien mijn premium Free morgen afloopt. Hierbij heb ik niet eerst nog premium Free opgezegd, maar heb gewoon de overstap gemaakt door op de Family optie te klikken. Wordt e...

  • Newbie
  • Hallo, ik heb zojuist mijn account overgezet van premium Free naar Family aangezien mijn premium Free morgen afloopt. Hierbij heb ik niet eerst nog premium Free opgezegd, maar heb gewoon de o...
  • Aichel
  • Roadie
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Family

Hi,altbekanntes Problem. Family Account und die E-Mails an die Family kommen nicht an. Bitte um Hilfe!Gruß Volker

  • Newbie
  • Hi, altbekanntes Problem. Family Account und die E-Mails an die Family kommen nicht an. Bitte um Hilfe! Gruß Volker 
  • Aichel
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution troca entre plano familiar e desconto de estudante

criei uma conta familiar para utilizar com o meu pai mas ele nao esta usando o programa, logo gostaria de transferir a minha conta para um conta de estudante, ja que sou matriculado em uma faculdade e gostaria de reduzir os custos pois apenas eu util...

  • Newbie
  • criei uma conta familiar para utilizar com o meu pai mas ele nao esta usando o programa, logo gostaria de transferir a minha conta para um conta de estudante, ja que sou matriculado em uma faculdade ...
  • Aichel
  • Roadie
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plano familiar

Iniciei um pacote familiar e enviei o convite para um membro da minha família. Anteriormente tivemos problemas com o pagamento o plano foi cancelado e quando ele tentou aceitar o convite foi alertado que não poderia aderir ao plano porque já havia pa...

  • Newbie
  • Iniciei um pacote familiar e enviei o convite para um membro da minha família. Anteriormente tivemos problemas com o pagamento o plano foi cancelado e quando ele tentou aceitar o convite foi alertado...
  • Aichel
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Freundin zum Family Abo eingeladen HILFE?!?!

Hallo, ich habe eben meine Freundin zum Familly Abo eingeladen. Ihr Konto wird in der App aber trotzdem als FREE angezeigt. Auf der Homepage steht aber überall Family Premium bei ihr. Sie nutzt ein IPhone...was können wir tun?? Vielen Dank, MfGkkiste...

  • Newbie
  • Hallo, ich habe eben meine Freundin zum Familly Abo eingeladen. Ihr Konto wird in der App aber trotzdem als FREE angezeigt. Auf der Homepage steht aber überall Family Premium bei ihr. Sie nutzt ein I...
  • Aichel
  • Roadie
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes