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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168691 Views
  • 32 replies
  • 9 likes
  • 168691 Views
  • 32 replies
  • 9 likes

Non invited members have showing up in my active list (Spotify Premium Family)

Hi all, .. i have Spotify Family Premium.. today i would not been able to login on my WD TV live Box, soo i loged in to see what the problem could be. Whan i looked at my list with the members i had add, i see two i dont even know.. Have i been hacke...

  • Newbie
  • Hi all, .. i have Spotify Family Premium.. today i would not been able to login on my WD TV live Box, soo i loged in to see what the problem could be.   Whan i looked at my list with the m...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Re: No Invitation was sent out

Hi,I have the same problem. They have checked their spam folder, there was no E-Mail.

  • Newbie
  • Hi, I have the same problem. They have checked their spam folder, there was no E-Mail.
  • Mvalentino
  • Newbie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

[Other] improvement to customer support

Hi, your customer support is bad. My familly account was canceled after month of operation, apparently due to sudden problems with my adress verification, but I cannot say for sure. Probably a misunderstanding, but your customer support has been send...

  • Newbie
  • Hi, your customer support is bad. My familly account was canceled after month of operation, apparently due to sudden problems with my adress verification, but I cannot say for sure. Probably a misund...
  • 166 Views
  • 0 replies
  • 0 likes
  • Other
  • 166 Views
  • 0 replies
  • 0 likes

Re: Du kannst diesem Premium Family Konto nicht beitreten. Wir konnten nicht bestätigen, dass du an

Da der Hauptinhaber über Facebook bei Spotify regestriert ist und dort keine Adresse hinterlegt ist kann die Adresse nicht abgeglichen werden?

  • Newbie
  • Da der Hauptinhaber über Facebook bei Spotify regestriert ist und dort keine Adresse hinterlegt ist kann die Adresse nicht abgeglichen werden?
  • 402 Views
  • 0 replies
  • 0 likes
  • 402 Views
  • 0 replies
  • 0 likes

I am an family premium holder . My wife is a sub member , but our Spotifys interfere with each other

I have family premium . I am the administrator. My wife is a sub(?). Our Spotify interferes with each other's devices . Hers plays on mine and vice versa. Help please!

  • Newbie
  • I have family premium . I am the administrator. My wife is a sub(?). Our Spotify interferes with each other's devices . Hers plays on mine and vice versa. Help please!
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Re: Hacked accounts please write here

Same here,passed my account from premium to premium family and 5 people that i don't know are using it! No word about spotify about this security problem!!!

  • Newbie
  • Same here,passed my account from premium to premium family and 5 people that i don't know are using it! No word about spotify about this security problem!!!  
  • Jacob
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with the payment of Premium Family

My account doesn't work because it says that I didn't make the payment, but the receipt of the card does appear

  • Newbie
  • My account doesn't work because it says that I didn't make the payment, but the receipt of the card does appear
  • JuanCamilo
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! Family Subscriptions

Im currently subscribed to a family subscription however 1 account was deleted. when i check my account i only have 1 main account and 4 sub accounts total 5 instead of 6.

  • Newbie
  • Im currently subscribed to a family subscription however 1 account was deleted. when i check my account i only have 1 main account and 4 sub accounts total 5 instead of 6.      
  • osornios
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 357 Views
  • 1 replies
  • 0 likes

Family member can't log on to family account

My daughter has been a member of our family account since we started it at the beginning of the year. Last week she got an e-mail from Spotify asking her to verify her home address in order to keep her on the family account. She tried verifying but n...

  • Newbie
  • My daughter has been a member of our family account since we started it at the beginning of the year. Last week she got an e-mail from Spotify asking her to verify her home address in order to keep h...
  • osornios
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Switching family accounts

I am currently a member of a family premium account and I'd like to switch to a new account. However I do not have access to the primary account holder to remove me from my current family account. How can I switch to a new one?

  • Newbie
  • I am currently a member of a family premium account and I'd like to switch to a new account. However I do not have access to the primary account holder to remove me from my current family account. H...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Family Account

My mother bought the Family Account. My sister log in without any problems. I resign my Premium Account to login with the Family Account. It doesn't work. Everytime i enter the code there is a notification "There is a probleme. Try it again" WHAT IS ...

  • Newbie
  • My mother bought the Family Account. My sister log in without any problems.  I resign my Premium Account to login with the Family Account. It doesn't work. Everytime i enter the code there is a...
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family Membership

Hi,I'm about to take out a premium family account. Both my teenage children have Premium accounts whereas mine is only a basic free one.When I join and invite them to join the family account, will all their music and playlists be retained?Thanks in a...

  • Casual Listener
  • Hi, I'm about to take out a premium family account. Both my teenage children have Premium accounts whereas mine is only a basic free one. When I join and invite them to join the family account, w...
  • themarybethg
  • Regular
  • 546 Views
  • 5 replies
  • 0 likes
  • 546 Views
  • 5 replies
  • 0 likes

problem with premium family

problem with the family member's access on family premium

  • Newbie
  • problem with the family member's access on family premium
  • Luc16
  • Newbie
  • 373 Views
  • 4 replies
  • 0 likes
  • 373 Views
  • 4 replies
  • 0 likes

Je ne recois pas le message de confirmation

Bonsoir, je ne reçois pas le message de confirmation pour la pack Famille.Cela fait 3 jours et rien. Savez-vous s'il y'a une raison?

  • Visitor
  • Bonsoir, je ne reçois pas le message de confirmation pour la pack Famille. Cela fait 3 jours et rien. Savez-vous s'il y'a une raison?
  • 391 Views
  • 0 replies
  • 0 likes
  • 391 Views
  • 0 replies
  • 0 likes

premium funktioniert nicht trotz bezahlung

ich hab mal eine frage , mein spotify premium funktioniert nicht mehr trotz bezahlung.Habe mich schon neu angemeldet wie vorgeschlagen und bezahlt habe ich auch. Woran könnte es sonst liegen ?

  • Casual Listener
  • ich hab mal eine frage , mein spotify premium funktioniert nicht mehr trotz bezahlung. Habe mich schon neu angemeldet wie vorgeschlagen und bezahlt habe ich auch. Woran könnte es sonst liegen ?
  • 534 Views
  • 0 replies
  • 0 likes
  • 534 Views
  • 0 replies
  • 0 likes

exchange year with spotify (premium for family)

I want to get spotify premium for family but I do an exchange year in the USA.My family lives in Germany and I wanted to ask, if I will also work. Because there is written everywhere that you have to live at the same house. So will it work that I can...

  • Newbie
  • I want to get spotify premium for family but I do an exchange year in the USA. My family lives in Germany and I wanted to ask, if I will also work. Because there is written everywhere that you h...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Premium Family: Members living in different countries

Our premium family plan is registered in the US. My daughter is off to college in Canada. Will she be able to continue using Spotify? Fernando

  • Newbie
  • Our premium family plan is registered in the US.  My daughter is off to college in Canada.  Will she be able to continue using Spotify?   Fernando
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Family account

How does one prove they live with there family? I do and sootify says they can't prove it and does leave me any further option.

  • Newbie
  • How does one prove they live with there family? I do and sootify says they can't prove it and does leave me any further option.
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Verification of Family Member address?

There are a thousand different scenarios for this family plan. I have two kids in university. For all inetents and purposes, they live at home. Eat my food. Run up my electrical bill. Use my computer. etc etc. For 6 months of the year they live on ca...

  • Casual Listener
  • There are a thousand different scenarios for this family plan.   I have two kids in university. For all inetents and purposes, they live at home. Eat my food. Run up my electrical bill. Use m...
  • 677 Views
  • 0 replies
  • 6 likes
  • 677 Views
  • 0 replies
  • 6 likes

Re: Premium for family

There are a thousand different scenarios for this family plan. I have two kids in university. For all inetents and purposes, they live at home. Eat my food. Run up my electrical bill. Use my computer. etc etc. For 6 months of the year they live on ca...

  • Casual Listener
  • There are a thousand different scenarios for this family plan.   I have two kids in university. For all inetents and purposes, they live at home. Eat my food. Run up my electrical bill. Use m...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes