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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167791 Views
  • 32 replies
  • 9 likes
  • 167791 Views
  • 32 replies
  • 9 likes

Why I’m I getting adds on my premium account?

I have a premium family account and recently getting advertisements in between

  • Visitor
  • I have a premium family account and recently getting advertisements in between
  • Bittencourt
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Como recupero mi musica descargada

Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada

  • Visitor
  • Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada
  • Prague
  • Community Legend
  • 2312 Views
  • 1 replies
  • 1 likes
  • 2312 Views
  • 1 replies
  • 1 likes

Superuser Contribution What happens if I paid and the Premium does not work?

I have paid the Familiar plan, and now it stopped working, I received the check yesterday, but today Spotify tells me I don't have Spotify Premium, what can I do? Like, I should have the month, but it's not working

  • Visitor
  • I have paid the Familiar plan, and now it stopped working, I received the check yesterday, but today Spotify tells me I don't have Spotify Premium, what can I do? Like, I should have the month, but i...
  • MihailY
  • Moderator
  • 894 Views
  • 1 replies
  • 0 likes
  • 894 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo entrar no plano família. Coloco o endereço do anfitrião

Ola! Decidi aderir plano família com outras pessoas, me foi enviado o link de convite, mas quando coloco o endereço do anfitrião, retorna a mensagem "houve um problema", e não finaliza. O que pode estar acontecendo?

  • Visitor
  • Ola! Decidi aderir plano família com outras pessoas, me foi enviado o link de convite, mas quando coloco o endereço do anfitrião, retorna a mensagem "houve um problema", e não finaliza. O que pode es...
  • Isisarlo
  • Visitor
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot join family plan, adress firmy match error

PlanFamily PremiumCountry Device Operating System My Question or IssueI have family premium but my sister cannot join and every time we tried to join her account we get the "You enetered the wrong adress" error. I typed the adresa letter by letter. W...

  • Newbie
  •   Plan Family Premium Country   Device   Operating System   My Question or Issue I have family premium but my sister cannot join and every time we tried to join her a...
  • MihailY
  • Moderator
  • 929 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 929 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm in Australia and I can't join my family's Spotify account.

Ive gone through the previous threads to see prior cases. I changed my payment details to an Australian card and I've even cancelled my previous student account. Nothing is working. Please help!

  • Visitor
  • Ive gone through the previous threads to see prior cases. I changed my payment details to an Australian card and I've even cancelled my previous student account. Nothing is working. Please help!
  • Alex
  • Spotify Legend
  • 1019 Views
  • 1 replies
  • 0 likes
  • 1019 Views
  • 1 replies
  • 0 likes

How do I listen to explicit music with a family plan?

I have the family plan but would like to listen to explicit music how do I do that without getting a different plan?

  • Visitor
  • I have the family plan but would like to listen to explicit music how do I do that without getting a different plan?
  • Rohdot
  • Music Fan
  • 1247 Views
  • 1 replies
  • 0 likes
  • 1247 Views
  • 1 replies
  • 0 likes

Superuser Contribution J'ai un compte premium family mais je ne sais pas ajouter de personne.

J'ai un compte family premium, je vois que j'ai 4 personnes sur l'abonnement et qu'il me reste deux places libres. Je vois l'endroit où je dois cliquer pour ajouter une personne mais ca n'ouvre rien, je suis bloqué et je ne sais ajouter personne.

  • Visitor
  • J'ai un compte family premium, je vois que j'ai 4 personnes sur l'abonnement et qu'il me reste deux places libres. Je vois l'endroit où je dois cliquer pour ajouter une personne mais ca n'ouvre r...
  • Alex
  • Spotify Legend
  • 944 Views
  • 1 replies
  • 0 likes
  • 944 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estoy en un plan familiar pero sin internet no me permite reproducción

Entonces debo conectarme que se cargue y ya pero a la media hora vuelve a pedirme que me conecte como si no tuviera internet

  • Visitor
  • Entonces debo conectarme que se cargue y ya pero a la media hora vuelve a pedirme que me conecte como si no tuviera internet
  • Alex
  • Spotify Legend
  • 803 Views
  • 1 replies
  • 0 likes
  • 803 Views
  • 1 replies
  • 0 likes

Superuser Contribution I live in a cruiseship and cant add my partner on my premium plan

We are currently onboard the vessel Sapphire princess, my and my partner want to use duo plan. I already paid for it but cand add her to it because we are in the middle of the sea

  • Visitor
  • We are currently onboard the vessel Sapphire princess, my and my partner want to use duo plan. I already paid for it but cand add her to it because we are in the middle of the sea
  • Alex
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I join the premium family, why does it say 'there was a problem'?

I have the correct address however, it doesn't let me join the premium family and it comes up with the message 'There was a problem. Please try again later'. The options given are 'try again' and 'help'. I have tried everything.

  • Visitor
  • I have the correct address however, it doesn't let me join the premium family and it comes up with the message 'There was a problem. Please try again later'. The options given are 'try again' and 'h...
  • MihailY
  • Moderator
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution POURQUOI APRES DESACTIVATION DE MON COMPTE FAMILLE, SPOTIFY NE REPOND PLUS?

Bonjour,j'ai essayé de vous écrire par le lien classique mais je tombe sur un ROBOT qui répond toujours la même chose automatiquement !!!Mon compte personnel a été désactivé soit disant pour copies externes à Spotify.Je vous rappelle au passage que j...

  • Visitor
  • Bonjour, j'ai essayé de vous écrire par le lien classique mais je tombe sur un ROBOT qui répond toujours la même chose automatiquement !!! Mon compte personnel a été désactivé soit disant pour ...
  • Alex
  • Spotify Legend
  • 3072 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 3072 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i enable spotify's canvas feature?

I just had my spotify premium duo and heard of this feature but i cant seem to find it in my spotify app, my friends can do it tho? I rly wanted this feature pls help me, thanks :')

  • Visitor
  • I just had my spotify premium duo and heard of this feature but i cant seem to find it in my spotify app, my friends can do it tho? I rly wanted this feature pls help me, thanks :')
  • Skillethead
  • Regular
  • 1862 Views
  • 2 replies
  • 0 likes
  • 1862 Views
  • 2 replies
  • 0 likes

App skips tracks

Most tracks cant be played. The player indicates the tracks to be playable (they are white, not gray). Problem started today, mars14:th.

  • Visitor
  • Most tracks cant be played. The player indicates the tracks to be playable (they are white, not gray). Problem started today, mars14:th.
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

i have a family plan but when one of the users is on it means i can't use

There are 3 users in my family plan. When one of them is using spotify on her phone it means i can't use on mine. Why is this?

  • Visitor
  • There are 3 users in my family plan. When one of them is using spotify on her phone it means i can't use on mine. Why is this?
  • Bittencourt
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member unable to log into accpunt

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • BabyEcho0_YT
  • Roadie
  • 257 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 257 Views
  • 2 replies
  • 0 likes

Superuser Contribution no puedo actualizar medios de pago en mi plan familiar

PlanPremiumPaísPeru Dispositivo(IPHONE X, IPHONE 12 PROSistema operativo(Windows 10) Mi pregunta o problemaSE VENCIÓ MI PAGO POR EL PLAN FAMILIAR, INTENTO INGRESAR UNA NUEVA TARJETA Y EL PAGO ME RECHAZA

  • Newbie
  •   Plan Premium País Peru   Dispositivo (IPHONE X, IPHONE 12 PRO Sistema operativo (Windows 10)   Mi pregunta o problema SE VENCIÓ MI PAGO POR EL PLAN FAMILIAR, INTENTO INGR...
  • Elisa18
  • Newbie
  • 311 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 311 Views
  • 3 replies
  • 0 likes

Change manager of the family abo

My friend wants to quit the family abo. I don’t want to loose my music and want to become the manager of the family abo. Is that possible?

  • Visitor
  • My friend wants to quit the family abo. I don’t want to loose my music and want to become the manager of the family abo. Is that possible?  
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 247 Views
  • 1 replies
  • 1 likes