family subscription not working

[carlapodesta]

I currently have a family subscription that worked ok for more than 6 months, for me and the other 4 family members that live with me . We recently received emails asking us to confirm our postal codes and cancelled the premium access for the other members. We haven´t been able to update or check if we all have the correct information because I cannot see the adress y entered. How can we check this info? The solution I got from browsing the web page is to cancel my account and open a new one, but i would loose all my playlists... any ideas?? how can i fix this? thanks in advance for your help!!

[osornios]

Hey @carlapodesta

Unfortunately, for the time being, it’s not possible to check or change the address registered on an existing Premium for Family subscription.

If you move, or don't remember your address details, you need to create a new account, subscribe to Premium for Family on that account, and cancel the subscription on your old account.

After that, contact customer support, and they'll transfer your playlists from your old account to the new one.

Hope it helps. 🙂