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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164848 Views
  • 32 replies
  • 9 likes
  • 164848 Views
  • 32 replies
  • 9 likes

Spotify can not verify the adress for the family suscription

Hi everyone,I'mtrying to join my wife to my family account, but spotify says that she can't join because is not possible to verify that is the same address of the admin... I don't know how to know exactly the address that I entered with my account, B...

  • Newbie
  • Hi everyone, I'mtrying to join my wife to my family account, but spotify says that she can't join because is not possible to verify that is the same address of the admin... I don't know how to k...
  • user-removed
  • Not applicable
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

How can I show that we are a family and don't use this that we have a discount?

We have the problem that Spotify doesen't see that we are a family and so other Account isn't a premium Account but a normel without Premium. And I need halp what I can do that I can hear Music. Thanks

  • Newbie
  • We have the problem that Spotify doesen't see that we are a family and so other Account isn't a premium Account but a normel without Premium. And I need halp what I can do that I can hear Music. &n...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Spotify Philippines // Family Plan // Globe Telecom

I am a Free Spotify user in the Philippines.I would like to upgrade to Family Premium. However, I was told that there are pending issues between Globe Telecom & Spotify, hence, Globe Telecom users are unable to log in Spotify.I would like to know if ...

  • Newbie
  • I am a Free Spotify user in the Philippines. I would like to upgrade to Family Premium. However, I was told that there are pending issues between Globe Telecom & Spotify, hence, Globe Telecom u...
  • 2151 Views
  • 0 replies
  • 0 likes
  • 2151 Views
  • 0 replies
  • 0 likes

Superuser Contribution Still have not changed my account to Premium

I am part of a Family membership but when I access I still have a Free account. I have been notifing this for months but no one has fixed it. I am getting really mad!

  • Newbie
  • I am part of a Family membership but when I access I still have a Free account. I have been notifing this for months but no one has fixed it. I am getting really mad!
  • Alfredo
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't make work my code with family premium account

I have received my family code but when i click on the link it brings me to the login page .How do i connect to my family account ?

  • Newbie
  • I have received my family code but when i click on the link it brings me to the login page . How do i connect to my family account ?
  • Alfredo
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Attivazione spotify premium

Ho attivato la promozione di spotify premium al costo di 0,99 euro per tre mesi ma non mi si attiva nè dal pc nè dall'app sul cellulare. Cosa devo fare? Mi è arivata anche l'e-mail di conferma di pagamento e non ho mai usufruito della promozione prec...

  • Newbie
  • Ho attivato la promozione di spotify premium al costo di 0,99 euro per tre mesi ma non mi si attiva nè dal pc nè dall'app sul cellulare. Cosa devo fare? Mi è arivata anche l'e-mail di conferma di pag...
  • Alfredo
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution ERROR AL UNIRSE AL PLAN FAMILIAR

Alguien que me pueda decir que pasa porfavor?Me sale este error "No puedes unirte a este Plan Familiar Premium.No pudimos confirmar que residas en la misma dirección que el titular de la cuenta".Ya van 3 meses que sale lo mismo, las cuentas se elimin...

  • Newbie
  • Alguien que me pueda decir que pasa porfavor? Me sale este error "No puedes unirte a este Plan Familiar Premium. No pudimos confirmar que residas en la misma dirección que el titular de la cuenta"....
  • Encabronado1
  • Newbie
  • 1427 Views
  • 2 replies
  • 0 likes
  • 1427 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family premium

My mum sended me an email with the link for the family Spotify premium but actually I didn't receive any email although we checked up the email address several times

  • Newbie
  • My mum sended me an email with the link for the family Spotify premium but actually I didn't receive any email although we checked up the email address several times
  • Alfredo
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cant join to the family account

I recived the email from my dad to join the family account and i fill all the requirements and it doesnt let me be in the account.

  • Newbie
  • I recived the email from my dad to join the family account and i fill all the requirements and it doesnt let me be in the account.
  • Alfredo
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Swiss Account however family having French Phone number

HelloHave paid for a swiss Family account as we just moved to switzerland, however as we are very near from France my childrens have kept their french number.Have try to share the account with them with the specific code however the system refuse as ...

  • Newbie
  • Hello Have paid for a swiss Family account as we just moved to switzerland, however as we are very near from France my childrens have kept their french number. Have try to share the account with t...
  • Alfredo
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restarting Family Subscription after Payment Failure

Hi!I have had a Family plan for the last year, with six separate accounts falling under that subscription. There was recently an issue with my bank which prevented me from paying my subscription fee and my account was subsequently downgraded. I have ...

  • Newbie
  • Hi! I have had a Family plan for the last year, with six separate accounts falling under that subscription. There was recently an issue with my bank which prevented me from paying my subscription f...
  • Alfredo
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Can an Admin of a family account see other peoples accounts?

If your an administrator of a family premium account. Are you able to look at what songs other people on your account have downloaded?

  • Newbie
  • If your an administrator of a family premium account. Are you able to look at what songs other people on your account have downloaded?
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Change of Family plan

Hey,so I wonder if it's possible to go to another Family plan within one year because my friend somehow managed to do it but I read that you can only belong to one Family plan every 12 months.

  • Newbie
  • Hey, so I wonder if it's possible to go to another Family plan within one year because my friend somehow managed to do it but I read that you can only belong to one Family plan every 12 months.
  • Maxim
  • Spotify Star
  • 711 Views
  • 1 replies
  • 0 likes
  • 711 Views
  • 1 replies
  • 0 likes

How Can I see my home Adress

Hi guys. I had a problem in my account. My brother bought family account and use a random home adress. I cant join family premium. How can i see adress or how can he change adress? Have a good day.

  • Newbie
  • Hi guys. I had a problem in my account. My brother bought family account and use a random home adress. I cant join family premium. How can i see adress or how can he change adress? Have a good day.
  • Maxim
  • Spotify Star
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Premium Family does not recognize me when accepting invitation

My husband has sent over 5 invitations to Premium Family and when I add my adress it says I cannot be added as I dont have the same adress as him. On his account there is no adress indicated att al, only postal code.When I opnede the last invitation ...

  • Casual Listener
  • My husband has sent over 5 invitations to Premium Family and when I add my adress it says I cannot be added as I dont have the same adress as him. On his account there is no adress indicated att a...
  • osornios
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Corte de plan familiar premium

Buenas tardes.Pagué el plan familiar, lo estuve usando sin inconvenientes, pero el mes pasado me llegó un correo para actualizar mi informacion del domicilio. El correo tenia un link p hacer la actualizacion pero solo me pedian el codigo postal y no ...

  • Newbie
  • Buenas tardes. Pagué el plan familiar, lo estuve usando sin inconvenientes, pero el mes pasado me llegó un correo para actualizar mi informacion del domicilio. El correo tenia un link p hacer la act...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Family Account

I buy Family Account but I can't add my any parents or sisters. I think maybe i can write my home adress wrong, How I can learn what i use before?

  • Newbie
  • I buy Family Account but I can't add my any parents or sisters. I think maybe i can write my home adress wrong, How I can learn what i use before?
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Wrong name

I have accidentally registered a family account with a wrong name for myself. The address is certainly correct. Can I change the name or have it changed?

  • Newbie
  • I have accidentally registered a family account with a wrong name for myself.  The address is certainly correct.  Can I change the name or have it changed?
  • telecino
  • Newbie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Joining

I have a family plan and my brother is trying to join. I sent him an invite and tried linking his ols free account to the family plam but doeant seem to be working. Help please!!

  • Newbie
  • I have a family plan and my brother is trying to join. I sent him an invite and tried linking his ols free account to the family plam but doeant seem to be working. Help please!!
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problem with my family invitations

I was inviting my wife but when she received the email and certified the adress information, spotify doesn`t active her premium account. This fail start when i have a payment problem. Best regards

  • Newbie
  • I was inviting my wife but when she received the email and certified the adress information, spotify doesn`t active her premium account.   This fail start when i have a payment problem. &nbsp...
  • Melody
  • Spotify
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes