i am in another country and my spotify premium plan doesn't work

[pimm]

I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my premium.

[Elena]

Hey there @pimm,

Thanks for reaching out!

Keep in mind that Premium Family only is for family members' that are living together. If you've recently moved to a different country or region, and you're no longer residing at the same place, you won't be able to stay in the Family plan. It's possible this is why you're no longer seeing the Premium features. 

Not to worry, you can still upgrade to Premium on your own account at any time. You'll just need a payment method that's issued in the same region that your Spotify account is registered in.

We hope this clear things up! Let us know if you have any other questions.

[Ukpauly1970]

Why??? Does your family cease to be your family when they change location? It’s disgraceful and money grabbing. Cancelled.