i, main subscriber, family plan wont work

[ESTE111]

i bought the family plan, everyone who was invited works, no ads, able to select songs etc. but when i log in, it doesnt work. i deleted and redownloaded. i reset password. nothing works. please help!!!!!!!

[MonicaM_Bogota]

Hi, @ESTE111!

Welcome to the Spotify Community.

Let's try to figure this out. Can you follow these steps for us?

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes.