manage members link does not work/blank screen

[#1]

I have the family plan and when I click on the link to manage/edit members, I get a blank black screen! HELP!!!!!
I saw a post in May saying the issue was fixed, but it is not for me. I want to remove old members and add new ones and cannot.

[Dessi]

Hi there,

Thanks for reaching out and welcome to the Spotify Community!

Are you the owner of the Family plan? If you're seeing a blank screen, then it's possible that you're a member and not the plan owner. If that's the case, it won't be possible for you to manage the plan members as this is only available to the owner. You can double-check who the plan owner is on your account page under Manage your plan.

Hope this clears things up. 

[#3]

When I go to "Manage your Family plan" from the Account page, it shows a list of my current plan members but does not have any options (add, delete, etc.). It is mostly a black screen.

[Billy-J]

Hey! Happy to help. 

Can you try accessing your Spotify account using a different browser or private window and let me know if you’re able to see options to invite and remove members from there. Please also make sure that you have not exceeded the limit of 6 members (including yourself). 

Let me know how this goes!

[D3DGNR8N]

Having the same issue (black screen when trying to add family members to plan), and yes I am the account/plan owner....is there any actual resolution for this, or did I simply waste extra money?

[Maria]

Hey @D3DGNR8N,

Thanks for posting in this thread!

Could you try opening the account page on another device to see if you notice any difference? Another option is trying with a different browser or an incognito window.

If possible, you can also give another internet connection a shot. For example, if you're currently using 4G/5G, you can try with WiFi.

Hope this helps! Let us know how it goes.