wrong acc as main acc spotify family

[rentineflo]

we tried to make a spotify family acc but i tried to log in in my acc before my parents typed in their information. now i am the main user instead of my dad we canceld the contract but now we have to pay for the first month. can we change this? we already started to invite the family members. we would like the make a new family acc but wih my dad as main user. in the family acc, where i am the main one, the paying methode ist via clarna bill. when the costs for the first month would be deleted we could make a new acc instead.

[Bittencourt]

Hi @rentineflo, welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Let me know if this helps!