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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168479 Views
  • 32 replies
  • 9 likes
  • 168479 Views
  • 32 replies
  • 9 likes

Entrer des membres sur mon abonnement famille

Bonjour, Je souhaite faire profiter mes enfants de mon abonnement famille. Sur mon compte quand je clique sur ajouter ou modifier les membres de la famille, une fenêtre blanche s'ouvre, impossible de mettre une adresse e-mail. Comment faire ? Merci p...

  • Newbie
  • Bonjour, Je souhaite faire profiter mes enfants de mon abonnement famille. Sur mon compte quand je clique sur ajouter ou modifier les membres de la famille, une fenêtre blanche s'ouvre, impossible de...
  • marie22
  • Newbie
  • 804 Views
  • 1 replies
  • 0 likes
  • 804 Views
  • 1 replies
  • 0 likes

Setting up a new family member is the worst experience ever designed

**bleep**. I love spotify and have been a member for years and years. But setting up a new family member is confusing, awful, onerous, and in this day and age - absolutely pathetic. I'm a systems analyst for a healthcare system, with an MBA and 30 ye...

  • Regular
  • **bleep**. I love spotify and have been a member for years and years. But setting up a new family member is confusing, awful, onerous, and in this day and age - absolutely pathetic. I'm a systems a...
  • Graysailor
  • Regular
  • 434 Views
  • 2 replies
  • 1 likes
  • 434 Views
  • 2 replies
  • 1 likes

Family subscription failed

Hi, I have a Family plan and they are living with me. All have put the same address but I can't set the address because I came from a Facebook profile so after a week or two my family have been rejected. How I can to add my family to my plan account?...

  • Casual Listener
  •  Hi,   I have a Family plan and they are living with me. All have put the same address but I can't set the address because I came from a Facebook profile so after a week or two my family...
  • hcmarceb
  • Casual Listener
  • 901 Views
  • 6 replies
  • 0 likes
  • Facebook
    Family Plan
    plan
    Subscription
  • 901 Views
  • 6 replies
  • 0 likes

I no longer live with my family, but would like to use the family plan.

Hi! So I currently have a spotify premium account, and for christmas i was hoping to sign up each of my family members for a premium account through the family plan. they all live together, but i no longer live there... does anyone know if it will wo...

  • Newbie
  • Hi!   So I currently have a spotify premium account, and for christmas i was hoping to sign up each of my family members for a premium account through the family plan. they all live t...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

PROBLEM WITH FAMILY PLAN

I'm sending invites to my wife and daughters, they fill in all the information and SPOTIFY does not accept them into the FAMILY PLAN!!! This has been going on for several weeks. Can anyone help?

  • Newbie
  • I'm sending invites to my wife and daughters, they fill in all the information and SPOTIFY does not accept them into the FAMILY PLAN!!!  This has been going on for several weeks.  Can a...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Ogrenci indirimi

Arkadaslar spotify 6.99 TL lik ogrenci indirimli ucretini banka hesabimdan cekti sonrasinda ogrenci olup olmadigimi anlamak icin beni sheerid ye yonlendirdi sheerid den onay aldim 6.99 TL de hesabimdan cekilmesine ragmen henuz hesabim premium olmadi ...

  • Newbie
  • Arkadaslar spotify 6.99 TL lik ogrenci indirimli ucretini banka hesabimdan cekti sonrasinda ogrenci olup olmadigimi anlamak icin beni sheerid ye yonlendirdi sheerid den onay aldim 6.99 TL de hesabimd...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

4 - Tuh! Bir sorun oldu, lutfen yeniden dene.

aileme birini davet ederken bu hatayi aliyor. ne yapmam gerekiyor yardimlariniz icin tesekkur ederim .

  • Newbie
  • aileme birini davet ederken bu hatayi aliyor. ne yapmam gerekiyor yardimlariniz icin tesekkur ederim . 
  • 686 Views
  • 0 replies
  • 0 likes
  • 686 Views
  • 0 replies
  • 0 likes

Trouble in adding a family member

I am the owner of my family, and I have been trying to add a member since the last two weeks, but we have been unable to add him. He contacted the support and we were told to cancel and resend the invite, but I have done that numerous, yet to no avai...

  • Newbie
  • I am the owner of my family, and I have been trying to add a member since the last two weeks, but we have been unable to add him. He contacted the support and we were told to cancel and resend t...
  • Luke
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Can't merge Hulu account

Hi, when I use the Hulu merge link. It says "login currently unavailable" why won't it let me merge the accounts?

  • Newbie
  • Hi, when I use the Hulu merge link. It says "login currently unavailable" why won't it let me merge the accounts?
  • deathweav3r
  • Newbie
  • 831 Views
  • 3 replies
  • 0 likes
  • 831 Views
  • 3 replies
  • 0 likes

Redeem code not working Premium Family

My daugthers invite code isn't working. She has a basic account and received the invite email. When I go to "redeem" to enter the code is says "Unfortunatly this Premium code does not seem to be valid. Try again or contact customer service" I've rese...

  • Newbie
  • My daugthers invite code isn't working. She has a basic account and received the invite email. When I go to "redeem" to enter the code is says "Unfortunatly this Premium code does not seem to be vali...
  • jdr100
  • Newbie
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Family Suscription

So, today I was charged $14.99 and when I went to check on my Spotify app it says my subscription is "free" my husband has also had trouble logging in. I don't know what's going on. I changed from a premium to the family one and it's been nothing but...

  • Newbie
  • ...premium to the family one and it's been nothing but a problem! Help!     
  • Bittencourt
  • Spotify Star
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

premium for family

I just upgraded my premium account to family premium. I cant invite anyone in my family... page is white. Does anyone know how to solve this?

  • Newbie
  • I just upgraded my premium account to family premium. I cant invite anyone in my family... page is white. Does anyone know how to solve this?
  • Luke
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

remove a member

Hi, I'm trying to remove a member from my Spotify premium family account. When I try to open the dialog box of the one I'm trying to remove no other windows appears. The others members' window easily opens clicking on.I tried with many browsers.Someb...

  • Newbie
  • Hi, I'm trying to remove a member from my Spotify premium family account. When I try to open the dialog box of the one I'm trying to remove no other windows appears. The others members' window e...
  • Luke
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Can't join Premium for Family Account

I keep getting the following error message after my husband sends the invitation numerous times. Please let me know what's wrong. 3 - Oops something went wrong, please try again.

  • Newbie
  • I keep getting the following error message after my husband sends the invitation numerous times. Please let me know what's wrong.   3 - Oops something went wrong, please try again.  
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

How to reneme my family account plan?

I misunderstood and named my family account plan something that i dont want it to be called. How can i change it? Please help

  • Newbie
  • I misunderstood and named my family account plan something that i dont want it to be called. How can i change it? Please help 🙂
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! Discount for premium

Hi,last week, when I opened Spotify on my Android,there was a chance to buy 1 year Spotify for 99,9 euro .. So 2 months where free.But my Android phone is a Cat s30 and can't do much, so I ignored it.When I opened Spotify on my laptop, I didn't see t...

  • Newbie
  • Hi, last week, when I opened Spotify on my Android, there was a chance to buy 1 year Spotify for 99,9 euro .. So 2 months where free. But my Android phone is a Cat s30 and can't do much, so I igno...
  • nbanba
  • Newbie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Girlfriend was kicked from Spotify family. Address verification gives Errorcode 3.

My girlfriend (we live together) got kicked out of our Spotify family plan. She probably didn't see the address verification email or something. Afterwards I re-invited her with the same email address. When she enters her name and address, she gets a...

  • Casual Listener
  • My girlfriend (we live together) got kicked out of our Spotify family plan. She probably didn't see the address verification email or something. Afterwards I re-invited her with the same email a...
  • LeoRager
  • Community Legend
  • 3921 Views
  • 7 replies
  • 2 likes
  • 3921 Views
  • 7 replies
  • 2 likes

Problema com o plano Premium Familiar

Boa noite. A minha conta mudou de Premium Familiar para gratuita sem que fizéssemos nenhuma alteração nela.Meu irmão é o titular do plano, thomas@visani.com.br, e eu, louise@visani.com.br, fui retirada do Premium Familiar pelo Spotify mesmo estando c...

  • Casual Listener
  • Boa noite. A minha conta mudou de Premium Familiar para gratuita sem que fizéssemos nenhuma alteração nela. Meu irmão é o titular do plano, thomas@visani.com.br, e eu, louise@visani.com.br, fui reti...
  • Bittencourt
  • Spotify Star
  • 1079 Views
  • 8 replies
  • 0 likes
  • 1079 Views
  • 8 replies
  • 0 likes

wrong acc as main acc spotify family

we tried to make a spotify family acc but i tried to log in in my acc before my parents typed in their information. now i am the main user instead of my dad we canceld the contract but now we have to pay for the first month. can we change this? we al...

  • Newbie
  • we tried to make a spotify family acc but i tried to log in in my acc before my parents typed in their information. now i am the main user instead of my dad we canceld the contract but now we have t...
  • Bittencourt
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Early 2018 with 3 months Premium for only € 0.99

Dear Sir / Madam, With this I do not understand why the promotion for the beginning of 2018 with 3 months Premium for only € 0.99 is not activated on my account. I followed the instructions and then transferred € 0.99 to ideal. This promotion took pl...

  • Newbie
  • Dear Sir / Madam, With this I do not understand why the promotion for the beginning of 2018 with 3 months Premium for only € 0.99 is not activated on my account. I followed the instructions and then ...
  • 522 Views
  • 0 replies
  • 0 likes
  • 522 Views
  • 0 replies
  • 0 likes