CUENTA ESTUDIANTIL

[Sergi3]

Ayer se me cobraron 5 euros por enviar dos documentos sobre mi situacion estudiantil y hoy se me ha negado el acceso a premium pero no se me han devuelto esos 5 euros 

[Daisy]

Hey @Sergi3,

Hope you don't mind the reply in English. Welcome to the Community. We're happy to help!

If there are any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go through. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂