Can't get Premium for Student, although verification sucessful

[physx31415]

Plan

Premium Student

Country

Austria

My Question or Issue

I want to switch my plan from Spotify Family to Spotify Premium Student. I have already verified as a student and the verification process seems to be sucessful. I tried to use the link from SheerID which I got via email, but every time I try to get the discount, I get an error message which says "You are not authorized for this plan". I already tried to open the link in private mode, but nothing from the previous threads in the community worked out for me. 

[Joan · Accepted solution]

Hi there @physx31415,

Thanks for reaching out. If you were the Family Plan owner and the plan is still active, you need to first cancel it and wait for your account to revert to free. Then you will be able to subscribe to the Student plan.

Hope this clears things up.