Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24349 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24349 Views
  • 18 replies
  • 0 likes

Solved!!Superuser Contribution Can't get Premium for Student, although verification sucessful

PlanPremium Student CountryAustria My Question or IssueI want to switch my plan from Spotify Family to Spotify Premium Student. I have already verified as a student and the verification process seems to be sucessful. I tried to use the link from Shee...

  • Newbie
  •   Plan Premium Student   Country Austria   My Question or Issue I want to switch my plan from Spotify Family to Spotify Premium Student. I have already verified as a student an...
  • Joan
  • Moderator
  • 398 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution why do songs from the queue only play until 2019?

when i add songs to queue they play from 2010/12 (any) year but only up to 2019. After 19 do you need to add all the songs to the queue again? how to fix it?

  • Visitor
  • when i add songs to queue they play from 2010/12 (any) year but only up to 2019. After 19 do you need to add all the songs to the queue again? how to fix it?
  • Yordan
  • Moderator
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged for Spotify Student Premium and Hulu

I am and have been being charged $5.66 for Spotify Student Premium and $2.66 for Hulu on my credit card. This has been going on for almost a year. How can I get this resolved?

  • Newbie
  • I am and have been being charged $5.66 for Spotify Student Premium and $2.66 for Hulu on my credit card. This has been going on for almost a year. How can I get this resolved?
  • Joan
  • Moderator
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink another account from my student status?

I’m trying to change my account to a premium student account. Someone used my student status to enjoy the student premium. I would like to unlink their account and use my status for my account.

  • Visitor
  • I’m trying to change my account to a premium student account. Someone used my student status to enjoy the student premium. I would like to unlink their account and use my status for my account.
  • Lyubka
  • Moderator
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium student

Dzień dobry, w momencie jak wpisuje na początku dane to występuje nieznany błąd i nie mogę przeprowadzić dalej weryfikacji

  • Visitor
  • Dzień dobry, w momencie jak wpisuje na początku dane to występuje nieznany błąd i nie mogę przeprowadzić dalej weryfikacji
  • MihailY
  • Moderator
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Temporary authorization charge.

PlanPremium StudentCountryBrazilDeviceNotebook Acer aspire 5Operating SystemWindows 10 My Question or IssueRecently I changed my payment details and got a temporary authorization charge in my bank account. It happened two days ago and I still didn't ...

  • Visitor
  • Plan Premium Student Country Brazil Device Notebook Acer aspire 5 Operating System Windows 10   My Question or Issue Recently I changed my payment details and got a temporary authoriza...
  • Maxim
  • Spotify Star
  • 619 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 619 Views
  • 1 replies
  • 0 likes

How do I change my student verified account?

Hello,I've accidentally used my wrong Spotify account to verify I'm a student for the student premium discount. I can't reverify my correct account so I can't use the discount on my actual account with all my liked songs and playlists now.Is it possi...

  • Visitor
  • Hello, I've accidentally used my wrong Spotify account to verify I'm a student for the student premium discount. I can't reverify my correct account so I can't use the discount on my actual account ...
  • Keanu_C
  • Community Legend
  • 759 Views
  • 1 replies
  • 0 likes
  • 759 Views
  • 1 replies
  • 0 likes

Olá. Eu não consigo realizar meu cadastro de estudante.

Boa Tarde. Eu não consigo realizar meu cadastro como estudante, pois há um erro especificamente nesta modalidade. Eu consigo abrir outros tipos do premium, mas a de estudante aparece a seguinte mensagem " Algo deu errado. Recarregue a página".

  • Visitor
  • Boa Tarde. Eu não consigo realizar meu cadastro como estudante, pois há um erro especificamente nesta modalidade. Eu consigo abrir outros tipos do premium, mas a de estudante aparece a seguinte mensa...
  • Bittencourt
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid, but spotify keeps asking for payment

I am student from Belarus. I have premium subscription for students on iPhone for 2.49$. Yesterday I had problems with payment. They are solved, but right now spotify keeps notifying me about payment. But my money already were deducted. And I can't f...

  • Newbie
  • I am student from Belarus. I have premium subscription for students on iPhone for 2.49$. Yesterday I had problems with payment. They are solved, but right now spotify keeps notifying me about p...
  • Joan
  • Moderator
  • 871 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 871 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible de s'abonner à une offre

Bonjour,Je suis possesseur de l'offre premium étudiant à 4.99€ jusqu'à fin 2020 mais cependant il m'est impossible de m'y abonner ni même à une autre offre Spotify, le message suivant s'affiche:"Apparemment, vous avez déjà profité d'un essai auparava...

  • Visitor
  • Bonjour, Je suis possesseur de l'offre premium étudiant à 4.99€ jusqu'à fin 2020 mais cependant il m'est impossible de m'y abonner ni même à une autre offre Spotify, le message suivant s'affiche: ...
  • Alex
  • Spotify Legend
  • 3460 Views
  • 5 replies
  • 1 likes
  • Premium for Students
  • 3460 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Student Discount not Applied

I resubscribed to the Student Discounted Spotify back around October. For some reason, the discount has not been applied and for the past two statements I have been paying 9.99 instead of 4.99. I would like to know how to remedy this, and if I can ge...

  • Casual Listener
  • I resubscribed to the Student Discounted Spotify back around October. For some reason, the discount has not been applied and for the past two statements I have been paying 9.99 instead of 4.99.&...
  • AmaniHiphop
  • Roadie
  • 2725 Views
  • 6 replies
  • 1 likes
  • Student
  • 2725 Views
  • 6 replies
  • 1 likes

Superuser Contribution the payment has been deducted but my free account didn't upgrade to premium

the payment has been deducted from my bank,the app stuck to the verifying page and atlast it didn't upgrade to the premium account

  • Visitor
  • the payment has been deducted from my bank,the app stuck to the verifying page and atlast it didn't upgrade to the premium account
  • Eni
  • Moderator
  • 523 Views
  • 3 replies
  • 0 likes
  • 523 Views
  • 3 replies
  • 0 likes

Spotify streaming one playlist only and manually ordered queue never stream

For some reason Spotify is only playing songs from one playlist. When I click to have a different playlist streamed, it plays one song from the playlist, but will go back to the playlist I was previously on and follow the order of that album, and not...

  • Visitor
  • For some reason Spotify is only playing songs from one playlist. When I click to have a different playlist streamed, it plays one song from the playlist, but will go back to the playlist I was previo...
  • Luke
  • Spotify Star
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Exchange student, but Spotify Premium is not accessible for the change of country.

My issue.I am an exchange student from Norway, taking a year in Cardiff, Wales.Tried to apply for student premium since i go to college in Cardiff and am therefore listed in the group allowed a student premium.Problem came after entering my college. ...

  • Newbie
  • My issue. I am an exchange student from Norway, taking a year in Cardiff, Wales. Tried to apply for student premium since i go to college in Cardiff and am therefore listed in the group allowed a s...
  • Joan
  • Moderator
  • 393 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 393 Views
  • 1 replies
  • 0 likes

Superuser Contribution Verification unsuccessful with a student account which I've already used

Plan PremiumCountry Italy Device(iPhone X)Operating System(iOS 16.2) My Question or IssueI've tried to renew my student account but it didn't work. I've contacted SheerID and for their everything works. Could you help me please?

  • Casual Listener
  • Plan Premium Country Italy   Device (iPhone X) Operating System (iOS 16.2)   My Question or Issue I've tried to renew my student account but it didn't work. I've contacted She...
  • Alex
  • Spotify Legend
  • 774 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 774 Views
  • 3 replies
  • 0 likes

Been charged twice in a month

My account still on the students premium and it been automatically charged 2 days ago and now iy expired and switch back to standard pack but it still charged me

  • Newbie
  • My account still on the students premium and it been automatically charged 2 days ago and now iy expired and switch back to standard pack but it still charged me   
  • Bittencourt
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Студент

Как ускорить проверку мне надоела ждать и постоянно их делать

  • Visitor
  • Как ускорить проверку мне надоела ждать и постоянно их делать
  • Lyubka
  • Moderator
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes