Can't reverify for student subscription

[quynhsam]

I received an email saying that my student subscription would expire in a month unless I reverified. I clicked on the link but all it does is take me to my account page. I'm 99% sure I haven't used up the 4 year limit, so I'm not sure why it's not letting me reverify.

[Mihail]

Hey @quynhsam,

Thanks for reaching out and welcome to the Community. 

We recommend that you double check your receipts and confirm you haven't reached the 4 years limit of the student discount. If that's not the case it's a good idea to try and activate your discount anew, this time over a different network and preferably on another device. That way we can make sure it's not your cache causing the issues.

Hope this helps. Let us know how you get on.