Charged for premium while still have a student discount

[Phumelele10]

Plan

Premium/Premium Student 

Country

South Africa 

Device

Huawei P30 Lite 

Operating System

EMUI

My Question or Issue

I first got my student discount in April 2023. Then I had to cancel the subscription around August with the aim of changing the billing date. I then started a new subscription with the student discount around November. Today, May 2024, I got charged the normal premium price. What happened? 

[Novy]

Hey there @Phumelele10,

Thanks for reaching out here in the Community.

Keep in mind that the Student discount is valid for an uninterrupted period of 12 months. If you cancel your subscription for some time while the discount is still active, it will continue to run until the 12 months have passed. You were charged the full price because your discount has already expired. 

If you're still a student, you can renew your discount (for up to 4 years) by following the steps in this article. 

Hope this helps. If anything else comes up, the Community will be here.

[katrinaceme]

 Hello, today I'm not in a good mood and actually angry after noticing that spotify took €9.99 from my bank account. After checking my spotify account, I got in shock, noticing that spotify changed my plan from student premium to basic one! I tried to switch it back as I already paid money, but changing to student again, they asked me to pay more. So it's ~16€ about. And if anyone questions NO, I didn't switch it, and NO, I'm still a student. It's my third year in college as a graphic designer, and my student loan is about 30€ a month. I am living in college dorms, which also costs 10€ a month. I'm literally crying because that was my last money, and now I don't have money to pay for my dorms, and tomorrow I need to pay, or they will kick me out. Thank you spotify for robbing a student I feel soo used.

[carcamoj]

I have a student premium plan, but I did not receive any notification indicating that I needed to renew it each year. As a result, my account was charged for the individual premium plan instead of switching to the free plan. I have now renewed my student premium plan, but I would like to request a partial refund for the payment I made this month for a plan that I did not request.

[Novy]

Hey @carcamoj,

If you believe you're eligible for a refund, we'd recommend reaching out to our Support team here. They'll be able to check your account and provide further help if possible.

The Community will be here if anything else comes up.