Charged four times, no confirmation for 1 week, still not premium

[Aquinoromart]

Good day!
I was attempting to apply for student dicount since april 28 and may 2 and I was shocked.
I was charged four times, as seen on my account statement (using my Metrobank Debit Card) from the attachment, yet I am still not confirmed. I thought it only takes 2 to 3 days for SheerID to confirm yet I received none on the email I sent (as far as I knew, I used my google email and my university's email, which was among the universities qualified for the discount) I repeat, I WAS CHARGED 4 TIMES.
My questions are: Would I get the refundS if it failed (and when)? How many days does it take to know whether you get confirmed or not (here in the Philippines)?
I expect a quick response. I waited a week for tge confirmation.

[Jacob]

Hey @Aquinoromart, welcome to the Spotify Community!

Have you received a payment confirmation email for the payments? Any payments that you haven't gotten a receipt for are only pending and should be canceled soon. If you check in a few days and still have extra charges, let me know and I will escalate this to a Spotify staff member!

Looking forward to your response 🙂

[Aquinoromart]

I have not received any form of receipt telling me that the payment pushed through. I just saw the charges when I checked my account balance. I hope this issue be resolved as soon as possibpe. Thanks!

[Aquinoromart]

I think this already needs attention because I have been dealing with this problem for a week now and I received zero feedback. This is the only place I could be given attention I guess.

[Aquinoromart]

Update: no refund yet. To add, I used Debit Card instead of credit. Please solve this issue asap. Thanks.

[Jacob · Accepted solution]

@Aquinoromart,

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂