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Charged twice in a month

Charged twice in a month

I actived the student subscripion and i notice that Spotify charged twice the amount (as if it was the full premium) the weird thing is that Spotify charged as two transactions, i ask you guys to please give back the money of one of them, cause it says that it is the students plan but u charged the double. Thank you for your attention. 

I noticed that this been happening a lot.

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3 Replies

Hey @Vshg, welcome to the Spotify Community!

 

There are a few things that could have happened here:

 

  1. You hit the button twice when upgrading. If this is the case, the two charges will be on the same date and your next payment date will be 2 months away. You can check by visiting your subscription page.
  2. Youโ€™ve created a second account and subscribed to that one too. Are the charges on different dates? Check your other email inboxes for emails from Spotify that can give you a clue as to where the second account is registered. You can then cancel the second account by following the steps here. Just be sure to check youโ€™re deleting the account without your playlists (check by signing in with both).
  3. If you haven't received a receipt from Spotify to your account's email address, it's very likely that it's just a pending charge. There's more info about this here.

 

We hope this helps ๐Ÿ™‚

I checked and none of those 3 things happened

Hey

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